Reporter and account id

[Mario Rossi]

Hello,

we have a problem with some users when it try to create a new ticket. When the new ticket pop up is open, these users see their account id and not their username.
With the account id their can't search other username in a customer.
We have checked the permission but seems are ok.
Has anyone encountered this problem before and how did they fix it?

Thanks a lot.

[Jack Brickey]

I have not seen this. Have you inspected the user to ensure their name is well formed?

[Mario Rossi]

Hello Jack,
the user's profile, as well as others who have the same problem, have no problems with the form of the name.

[Jack Brickey]

So you start typing a Customer’s name, select it and the it changes? If you complete the process of creating the issue what appears in reporter field?

[Mario Rossi]

No!
Maybe I explained myself wrong .. in case the account ID is displayed instead of the full name, I have no possibility to search or select other names. It does not match users already on Jira.
Conversely, if I test a user who has the name displayed correctly, I can search and select names.
With the account ID I have no possibility to search within Jira for the names that are present

[Mario Rossi]

We fixed it.
There was a problem with the Global Permission -> Browse users and groups. The user groups (jira-servicemanagament-users) could not browse the users because, due to a restore made by Jira, the jira group was there by default servicemanagament-restored where there were no users inside.