Community resources
Community resources
Community resources
Jira Service Management
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Today, we have the privilege of featuring Community member @Kaj Sennelöv, a Team Lead and PM who has embraced change toward success and growth at Twikit. Read on to hear more about his path, h...
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My objective is to create an automated report for each organization in our JSM. I would like these reports to show as many statistics as possible, including SLA goals, Created vs Resolved, Response T...
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Apologies if this has been asked, I'm been crawling threads and not seeing this exact scenario. Having a situation where Customers (non licensed users) can open a ticket from the External Portal vie...
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- jira-service-management-cloud
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Al momento de crear un ticket se puede automatizar la asignación de los agentes encargados pero al hacerlo se pasa de ("Sin asignar" -> "Primer agente") por lo que el código JQL como "assignee cha...
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I remembered how to change the icons/logos for our individual Service Desk projects, but the image in the upper left corners (not the favicon tab). It apparently is not related to the icon used by t...
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I am receiving a red error message about a specific request type of mine when trying to capture it in queue query. "There are no customer request types that match Request Flyer and Brochure (SL). Us...
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I have placed new conditions in my SLA. However, the system does not recalculate everything. It also seems random. How is that possible? see new SLA conditions Fig 1 and see report: Fig 2. There are ...
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Hi! Total newbie here looking for some guidance. We've got a new Help Desk configured for clients and we're looking to migrate them, but I would love to get some Knowledge base info facing customers ...
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Hi! We have a service that generates JSM tickets via REST API. Due to this bug, we have to manually change the reporter. When the reporter tries to open the ticket, the site is loading indefinitely...
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Is Jira service management Datacenter has major Incident Management workflow (a key feature of OpsGenie?
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Hello usually we receive request via email channel and linked to a specific generic request type. I'm trying to enforce agents to chose the right request type from the list in order to have ac...
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hello all, anyone knows where I can upvote for this maybe/hopefully already existing major request? My organizations are organized with the country prefix for example: BE_companyname. And I...
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I want to pull counters values for queues it project to display them on external device (some kind of 7 seg LED dashboard). Is it easy way to make get this values ?
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Newbie to Scriptrunner and Scripting and Java. Working on video tutorial that calculates new date and time based on custom field: it starts out and term of contract is date and time and adds 30 or 6...
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Many of our support requests originate via telephone calls. Ideally, the Request page would allow us to enter the caller's email address and name. Then when a Issue is created, the system...
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Hello Community, I've got an integration that successfully creates an Opsgenie alert when the webhook is invoked based on JQL (project = ITAL issuetype = alert priority = hi...
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I don't seem to be able to have anything displayed in the insight drop down only the links to edit schema or configure insight. Should this not show my current insight schemas?
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Hi All, I am looking fo a tool to integrate my telephone directory to service desk managment. When the reporte raise a ticket, I can know the extension for give a call, instead I ask in a field the...
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Hi I have a table of records that is car manufacturer and various models. Using the filed Object I can only select the Car Manufacturer. Is it possible that I can pick the Car Manufacturer wi...
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Hi all I am looking for your recommendation for manage the assets at serviece management. Thank you
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Hi all, hopefully a simple question: I understand that I can create organizations to group customers. I can add them to ITSM projects to give them access instead of adding single users. However, i...
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With Legacy Automation going away on August 30th, 2021, will my existing legacy rules continue to run when they are transitioned into the new format or will something happen to them? Thank you
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Hello, community! I have one problem: when i add optional e-mail for customers requests, my cloud subscription for Jira Service Management project is canceling. I have free account, only one u...
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I would like to add resolutions (won't fix, issue fixed ) to resolving SD tickets. Can you send me a document to do this? I thought it was by adding post functions, but I do not see the opti...
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It is possible to convert string to a number using the string processing methods for OpsGenie? Convert an alert fields to number and increase by 1? (message.toNumber(alertfields.substring(3,4)...
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