Community resources
Community resources
Community resources
Jira Service Management
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I'm trying to connect a custom google account to jira service management but it fails with a 403 Forbidden GET. In gmail it says that jira is connected to this email address. From Jira->S...
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Hi all This is my first time posting on this community. I am new to APIs and so far I have managed to get my script to pull the information I need relating to a project, what I am slightly stuck ov...
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Hi Team, We are trying to integrate mongodb atlas to opsgenie. we need custom alters to trigger in mongodb atlas, for that we have raised mongodb support vendor case and given the script to...
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- opsgenie
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In our knowledge base we have labeled the articles to show in the servicedesk portal, but it seems that it is not working, even the articles without labels is showing? We have as well achive...
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We have dozens of clients and frequently need to go on-site for service calls. We also need to plan efficient delivery routes for multiple service techs to ensure we make the best use of their time. ...
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no aws service management connector in jira managed apps
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Hello, is there any other way how to attach file to the ticket expect using the comments? We´re trying to connect another system to jira. By creating comment we activate webhook event for comment in...
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I am certain that I'm overlooking something really obvious here but I'm desperately trying to set the sequence of the fields on a transition screen. I just can't find anywhere that lets me do it. Has...
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Hi! We try to create a very simple integration for Microsoft Teams. The only thing the app does, is showing the ticket-portal as an embedded website. The app is running inside MS Teams on the left s...
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There are multiple project that uses a 1 email and each project has designated folder inside the inbox folder the plan is to create multiple jira service management project and all of these project ...
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One of the reasons perhaps JRACLOUD-70298 isn't being voted upon is that we can't vote on it? I find it hard to believe that this hasn't been included already in the offering, and the request ha...
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Through Rest API, we have the ability to create alters and "snooze" them to a later date and time. Once the alter has been snoozed, can we see this alert as an event on a calendar, ie. google calenda...
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I need assistance in being able to get the tinyId or Ticket number of an opsgenie alert to automatically populate in a Jira Project task when its created. Have it populate either as a comment or a fi...
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For many, summer is the best time to get a little rest and relaxation in. But as Halpers, we like to mix our R&R with a little bit of GSD (get sh*t done). While we definitely had our fair share o...
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Alguém ja passou por este problema? Estamos com a pagina do service desk cloud(txtecnologia) fora do ar e isso está impactando muito. Nossos clientes estão reclamando e o suporte da Atl...
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Hello All, We have a bit of an issue with our Jira Service Management instance. We have everything setup and connected to our Azure AD. When people login they redirected to Office 365 which they use...
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Hello, I'm trying to edit an insight objet using automation, but it always says no objet to edit. I don't see a way to tell it what object to edit. How would you make this work?
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Hi! I would like to do automation for sending automatic message when the new ticket is created. Although, we have a SLA called "First Time Response", and it's configured to stop the counter wh...
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I need to add an additional workflow to a clients service desk, but the "add workflow" dropdown doesn't work as it would for all other classic project spaces. I went through all the usual steps to re...
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Hi the Community ! We are implementing Jira Service Management / Jira software / Confluence, both in their cloud version. We are almost done with our user portal but we have some questions regardin...
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When a new ticket is generated (e.g. employee sends an email to our IT help desk email address), Jira Service Management reports the new ticket and default changes as generated by one specific IT adm...
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Hi, Our company has been using OPsgenie for several years but the amount of alerts received has resulted in the fact that there is such limited filtering applied that the REALLY important alerts are...
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how to do a bulk change and share tickets with a new user
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Currently improving out Incident Workflow and we are over zealous on our alerts so we do get duplicate issues sometimes. To simplify the workflow, from the 1st New status to the Last Closed status w...
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Hi Team, Is there any Jira service desk API available to bulk delete all the custom field options that we would have passed as drop-down values previously for the custom field? I could see below AP...
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