Community resources
Community resources
Community resources
Jira Service Management
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My JIRA site had two admins - Neither of whom are still with my team. I need help with assigning a new admin given my limited permissions as a standard user. Any advice?
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- jira-service-desk
- jira-service-management
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Hey, I'd like to know if it's possible or if is there any plugin that automatically create a new project when an issue is transitioned on the workflow? I have a project "A" where the issue...
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Hello! Where can I do this in the server version?
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I have an entities.xml file from one site backup. Can this file be modified to remove projects that I do not want before importing into my new site?
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Dear reader, I have the following problem: I would like to have specific custom fields which are only visible to a single organization. If I could assign a field to a group of customers, that wo...
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Hi all We have the setup for the creation Jira issues from incoming mail. Unfortunately, it fails approximately one time\week so we should re-authorize it manually in Mail Servers tab and t...
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Hi, As for now, I manage all my customer issues via Slack with no records, and I want to keep this communication method. I'd like to know if this integration between Slack <> Jira is fitting ...
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Hi everyone, Just want to check with you. We already subscribe to the license for JSM with 25 licenses to provide to our Service Agent. However, our JSM is having a Change request as w...
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Hi, Basic question: is it possible to use smart values in Workflow-post functions to set the value of a field ? I know how to set a static value to a field using post-functions but I won´t ge...
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Hello All, When users create tickets they get responses with too many links. Users do not like this. How can I remove this? I have attached 2 images, one with many links and another one...
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Hi There, I am having trouble finding documentation on how to use Insight discovery to scan the network and save the scan result into zip file that can be imported from Jira Service Manageme...
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Hi, I need to notify my service desk customers in public holidays before they are creating a request. Is there any approach to manage this? Thanks
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I am creating a report for our all ticket logged as of yesterday, what is the proper JQL for my filter to be created.
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I would like to create a new SLA, that my L1 severity cases are updated every 8 hours and my L2 cases every 16 hours and the rest it does not matter. Could somebody give guidance on how this can be d...
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Did the character limit for the announcements on help center and service project portals get changed and I missed it. We started UAT testing end of July and I was able to change our announcemen...
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How can I change my domain from default to my own? In jira support management
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Hello there, I am seeking a sample code to restrict the RESOLUTION field values based on the SELECT LIST custom field. Custom Field Name: Subcategory Anyone please provide a sample scriptrun...
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How to short below JQL Query Urgency in (Critical, High, Low, Medium) AND "Request Type" = "Service Request for Application (ICT)" AND "Request Type" = "Service Request for Hardware (ICT)" A...
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How to make a field that have multiple values, but for different project it has to show different value. example- Application field HP, DELL, ACER (donut software project) VIVO, MI, SAM...
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Hello there, I am seeking a script for the following scenarios: Custom Fields: Sub Status (Single Select) Sub Status values: SS1 SS2 SS3 SS4 Scenario: Workflow transition (Assigne...
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Hi I am on an automation, I want that the service do not send mails or notifications in non labor days. Thank you.
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Cómo puedo cambiar el nombre de los agentes?. Por ejemplo, si fue creado solamente con iniciales (PDM) y quiero cambiar el nombre sin que intervenga el agente a Pedro Domingo Murillo. Gracias!
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Excited about the JSM automation capabilities! I'd like to auto-reply from JSM when an email is received with a particular email address. I think you would call the "From" address as the Reporter? So...
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Hello Good afternoon, due to my lack of asset management currently in Jira, I´m planning to create a project for such purpose, and the link it to a project for requests/incidents... Create a ...
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Hello I have configured the Change Type field like obligatory in the Change's screens, this fields only is defined to use in change's screens, but when I am creating a new ticket like Incide...
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| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT |