Community resources
Community resources
Community resources
Jira Service Management
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Hello, It appears since the new view was put into place, Customers are receiving email notifications containing Internal Comments in a ticket. Customers cannot see the Internal Comments via th...
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I am new to Jira Service Management and I am currently evaluating this product for an enterprise role out but I am having trouble finding information regarding what reporting and dashboard capabiliti...
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Team...I am creating a company project that will have different groups (HR, IT, Service Delivery and Purchasing) in one internal portal. I want everyone in the company to have access to submit a tick...
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Hi all, While i have administrator rights on the project i can't add a customer to an existing organisation. why? Kind Regards, Mustafa Demir
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I want to diable Captcha from customer portal. The settings are not available in the admin panel. Since we are on a free plan we cannot ask support to disable it in JIRA. Please advice on how ...
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Dear all, We have integrate dynatrace with opsgenie and the Alias field is mapped to ProblemID in order to be unique. Actually we have an alert coming from Dynatrace which is send to often and due t...
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Hi, I'm trying to create a time goal SLA and when I type in the JQL (issue type, incident AND Severity type =) and I choose any severity type from the preset drop down menu and hit save, I keep getti...
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Hi, I am currently experiencing an issue where verification emails aren't being received. Is anyone have the same issue? Thanks
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I have installed add on, and need to give to it access. So, it says I should navigate to Project->Settings-->Access. But in my project settings there is no "access" available on the left pane...
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Dear all, We are actually testing opsgenie with Jira Service Management integration. Our context is as below : 1 We receive alert from Dynatrace 2 Alerts create automaticaly an incident in Opsgen...
- Question
- opsgenie
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Dear Opsgenie-Community, I'm currently implementing a web application in Angular to utilize the Opsgenie REST Api. The integration is already setup and it works when using Postman. When I t...
1,741 views 4 1 Deleted user June 25, 2021- Question
- opsgenie
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Does anyone experience the issue when assigning to an approver but cant receive the notification? I have checked all the notifications have been enabled.
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Hello, is the only way for the cloud migration to manuelly copy the attachements of the objects? Thanks and regards, Phil
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Hello, Our customers raise service request through email. They send it on our email support@smartites.com which is configured with JIRA Service Management Portal. Since yesterday evening, we are un...
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Hi Is there a plugin for Cloud that can stop agents from exporting tickets? We will be dealing with very sensitive information and it's imperative that we have this functionality Regards, Juan
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Trying to find a Jira field that will give me this information.
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Does anyone know what the field assignee.property does / controls?
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Creating Helpdesk for customer.. std Jira Service Mgmt appears to be pre-populated with these priorities: Highest High Medium Low Lowest I want to delete the 'Highest' and 'Lowest' priori...
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I am using a copy of the SUP: Service Request Fulfilment workflow for Jira Service Management workflow in JIRA. When it was copied the transitions were messed up and now my tickets st...
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Hello, I would like to determine the best practice methodology to setup & configure JSM for my Org. We are a Technology team that has 3 underlying areas: IT Operations Software Engineering E...
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We have two projects with email subject like the following: [JIRA] (PS-31) XXXXX [JIRA] (IT-86) XXXXX But we created a new project recently, and somehow the email subject like this: DO-4 XXXXX I...
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If I hide an internal IT Helpdesk project from the Help Center, is it possible to make the hidden project available to only employees to access/submit/update tickets to? I found this How to hide...
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I product manage a monitoring tool called SnappyFlow and we typically use webhooks with a standard payload to send alerts to incident management tools like Opsgenie. In the case of Opsgenie, I don't...
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We have a Service Desk project set up (using one of the old templates from before the rebranding.) The customer notification options are all toggled on. Some of our customers are telling us they're n...
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