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How can i hide or block the field "Raise this request on behalf of*" in the HelpDesk page

Raphael Girardelli
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October 7, 2021

I want to block or hide the field ""Raise this request on behalf of*" when a client is openning a new ticket, because the client can choose to open the ticket in the name of other client which is causing problems to my company.

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1 answer

2 votes
Kian Stack Mumo Systems
Community Champion
October 7, 2021

@Raphael Girardelli

 

This field is only available to JSM agents. Your standard customers won't be able to see this. They can only raise tickets for themselves.

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