Community resources
Community resources
Community resources
Jira Service Management
-
Hello community, We successfully integrated OpsGenie and VMware VCSA. We have several alert definitions on vCenter like CPU usage, memory usage etc. Memory alerts comin...
-
the admins for JIRA and JIRA service management are different and i want to keep only 3 agents in JIRA service management which are different from the admins in JIRA these 3 are completely dif...
-
Dear All, We are trying to integrate ospgenie cloud version with PRTG on premise 13, we are not getting any error but when sensor is down in PRTG its not creating alerts in ospgenie, Any he...
-
HI. When our customer register bugs I will be responsible for all of them. I would like to have this field blank and that I can descide who should have the ticket.
-
I have created a new issue type as " emailed request internal ", to distinguish my tickets raised by internal emails or any external email like Gmail. But the workflow for my new issue type is...
-
We have five operational teams, each in a different state and in different time zones. I’m trying to set up Opsgenie so that notifications for P3, P4 and P5 messages aren’t created during night hour...
- Question
- opsgenie
-
May I know whether PDF format is disabled or enabled in resource module of Bigpicture. Because I don't find it big template.
-
Wanted a free plugin or automation or built in jira feature so that the Asset has to pickup the information within the linked ticket once we link unit.
-
Hello, Is it possible to create a field so that I can use for automation but hide it completely from the agent view and customer view? This is for a next-gen project. Thank...
-
Let's say you have a web application that your customers log in to with their e-mail address or username. Let's say, for example, this applications uses LDAP for authentication. How do you get your c...
-
I would like to know if it's possible to add a field in the customer view, only enable to select for the agent, in the view of the customer must be Readonly (the customer can't change it, just ...
-
I've had marginal success in setting up "templated" Jira issues in my Service Management project using custom HTML links, however cannot get certain fields to populate (such as user picker fields and...
-
Hello Community, I am Makarand and I am one of the product managers from Jira Service Management. I am working on the consolidation of Automation for Jira and Legacy automation and was keen to unde...
-
I have a Service Management project Email support turned off because I don't want the customers to raise requests by email, but I would like them once the request is created to be able to update issu...
-
Hi! I'm trying to automate my project so that when we receive an email request from address X then the analyst responsible for that customer will answer him/her. I want to automate...
-
Hi there, We would like to know how Insight Discovery plug-in can be used on cloud environment. As per documentation, it's required to download discovery.zip but we only have an access of Ji...
-
Hello, We have a small team that needs to respond to issues. Instead of escalating up we need it to repeatedly send notifications until someone from the team acknowledges it. I tried researching how...
- Question
- opsgenie
-
It’s been a little over a year since Halp joined the Atlassian team, and it’s true what they say: time flies when you’re busy building the ultimate modern ticketing tool – or at least I think t...
- Article
- cost
- chat
- halp
- jira-service-desk
- ms-teams
- +2 more tags...
-
When i tried export i am getting following error popup. Since I have valid license for both "Bigpicture" and "Bigtemplate" installed in my instance. Both Version - 8.0.26
-
Никогда такого не было и вот опять
-
We have defined the SLA's , we would want to calculate the MTTR and Average Response time report , Is there a way we can get these reports using query or applying some formula in any custom field get...
-
When I try Connecting from Collector tool to Cloud after entering Workspace ID, Username and API Token I am getting this error: Something went wrong, check your credentials or network connec...
-
It would be really nice to have a bulk operation 'hide' available when setting up field configurations. The current 'click > reload' for each field seems a bit OTT.
-
Hi, I can't seem to find the Login Screen: "Add login announcement" section on my JSM Cloud instance as per instructions on here: Adding announcements | Jira Service Management Data Center and ...
-
Hi, We only really have a few request types for our service desk (Problem, Service Request, Email etc.) Most items are service requests and all have the same workflow. However, we have many differ...
Atlassian Community Events
| User | Count |
|---|---|
| 21 | |
| 10 | |
| 8 | |
| 8 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 28m ago | ||
| 31m ago | ||
| yesterday | ||
| Friday | ||
| Friday |