Temporary Web Based Portal Access Suspension

[John Whitmarsh]

Is there a way to for a short period of time stop customers raising new jobs via the portal? Best regards, John.

[Ivan Lima]

Hi @John Whitmarsh. Yes, there is. You won't find a specific feature, but you can achieve what you want using different strategies. Assuming this is a temporary measure and you want to prevent customers from raising new requests in the customer portal, the easiest and quickest way is to hide the request types by removing them from the groups. If you need something more robust, you might change customers' permissions or remove portal access from the permission scheme. In any case, I recommend adding an announcement to the customer portal to communicate the maintenance period.