Community resources
Community resources
Community resources
Jira Service Management
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When i tried export i am getting following error popup. Since I have valid license for both "Bigpicture" and "Bigtemplate" installed in my instance. Both Version - 8.0.26
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Никогда такого не было и вот опять
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We have defined the SLA's , we would want to calculate the MTTR and Average Response time report , Is there a way we can get these reports using query or applying some formula in any custom field get...
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When I try Connecting from Collector tool to Cloud after entering Workspace ID, Username and API Token I am getting this error: Something went wrong, check your credentials or network connec...
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It would be really nice to have a bulk operation 'hide' available when setting up field configurations. The current 'click > reload' for each field seems a bit OTT.
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Hi, I can't seem to find the Login Screen: "Add login announcement" section on my JSM Cloud instance as per instructions on here: Adding announcements | Jira Service Management Data Center and ...
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Hi, We only really have a few request types for our service desk (Problem, Service Request, Email etc.) Most items are service requests and all have the same workflow. However, we have many differ...
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I am in the middle of transferring to the new ITSM template from the standard Service Template withing Jira Service Management. Will all historic tickets be accessible for audits and what will happen...
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With Jira Service Management, is it possible for organisations to see how many hours of support they have consumed in a given month?
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Dear all, we have an integration to dynatrace in opsgenie. We notice a wierd scenario that we cannot explain. When Alert is coming from opsgenie, it is created correctly with status OPEN Then if ...
- Question
- opsgenie
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Hello , i have service desk project in production mode on a specific Jira with 1200 requests. i developed a new request type , with new fields, new worflow and new dashboards on my test server Jira...
373 views 1 0 Deleted user July 1, 2021 -
Hi, I tried automation on Jira Service Management Data Center, when JSM ticket matches a specific status, it will auto create issue via webhooks at Jira Software Cloud site. Filled the automa...
- Question
- cloud
- jira-service-management
- webhook
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Hi Team, We do not want any tickets being raised if our mail ID is added in CC, but if the emails are directly sent to us Adding in "TO" then we need a ticket created in JIRA. Let me know h...
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Hello everyone, One of our team members has been offboarded from our organization and after he has left, we just discovered that his account access level is Org and site admin. My accou...
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I would like to setup an email and alert user notification to certain agents when the SLA First Response is 2 hours from breach and another one at 1 hour before breach. I am curi...
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Hi, I understand that the tiers are used to signify the criticality of a service, but I want to know a use case for them. I haven't come across an example of how to use Tiers to our benefit. ...
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This help article suggests that I will be able to filter on the Service Management Label "Raised on Behalf Of" to find all requests that agents have raised on behalf of someone else, but it is actual...
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Hello community, Today, I would like to share a small snippet sql request to cleanup Insight object histories. In the future, I will be happy to see the configuration in the Ins...
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I am looking to add "categories" of articles to our customer portal. Instead of only displaying the projects/service desks, I would like our customers to be able to view the available articles ...
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I just created a ticketing system to support our customers (agents) and I need their feedback to determine how well my team is performing. The JIRA Survey does not allow the agent to be ...
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...etIssuesInEpic(epicLink) if ({ !issue.get("Epic Link") || issue.get("Epic Link").getAsString("status") in ["Done","Cancel"] }) return true else return false But, for some reason, isn't work T...
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We are having issue with duplicate tickets in your Jira Service Desk queues and we would like to know is it a way to identify the duplicate issue tickets in our Jira service desk. Please do let me kn...
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When creating a new jira issue from a Jira Service Desk ticket, the contents of the description field are getting copied across from the ticket to the issue but the display is warped - displays with ...
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When a service desk issue is resolved we send an email to the customer, as one would normally do in a service desk project. However, is it possible to make a rule to not send it to a particular custo...
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We use Automation for Jira to email different tickets over to a third party IT company. Randomly the rules started failing saying "Failed to send to the following e-mail addresses multiple times". If...
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