Community resources
Community resources
Jira Service Management
-
Hi There, I am having trouble finding documentation on how to use Insight discovery to scan the network and save the scan result into zip file that can be imported from Jira Service Manageme...
-
Hi, I need to notify my service desk customers in public holidays before they are creating a request. Is there any approach to manage this? Thanks
-
I am creating a report for our all ticket logged as of yesterday, what is the proper JQL for my filter to be created.
-
I would like to create a new SLA, that my L1 severity cases are updated every 8 hours and my L2 cases every 16 hours and the rest it does not matter. Could somebody give guidance on how this can be d...
-
Did the character limit for the announcements on help center and service project portals get changed and I missed it. We started UAT testing end of July and I was able to change our announcemen...
-
How can I change my domain from default to my own? In jira support management
-
Hello there, I am seeking a sample code to restrict the RESOLUTION field values based on the SELECT LIST custom field. Custom Field Name: Subcategory Anyone please provide a sample scriptrun...
-
How to short below JQL Query Urgency in (Critical, High, Low, Medium) AND "Request Type" = "Service Request for Application (ICT)" AND "Request Type" = "Service Request for Hardware (ICT)" A...
-
How to make a field that have multiple values, but for different project it has to show different value. example- Application field HP, DELL, ACER (donut software project) VIVO, MI, SAM...
-
Hello there, I am seeking a script for the following scenarios: Custom Fields: Sub Status (Single Select) Sub Status values: SS1 SS2 SS3 SS4 Scenario: Workflow transition (Assigne...
-
Hi I am on an automation, I want that the service do not send mails or notifications in non labor days. Thank you.
-
Cómo puedo cambiar el nombre de los agentes?. Por ejemplo, si fue creado solamente con iniciales (PDM) y quiero cambiar el nombre sin que intervenga el agente a Pedro Domingo Murillo. Gracias!
-
Excited about the JSM automation capabilities! I'd like to auto-reply from JSM when an email is received with a particular email address. I think you would call the "From" address as the Reporter? So...
-
Hello Good afternoon, due to my lack of asset management currently in Jira, I´m planning to create a project for such purpose, and the link it to a project for requests/incidents... Create a ...
-
Hello I have configured the Change Type field like obligatory in the Change's screens, this fields only is defined to use in change's screens, but when I am creating a new ticket like Incide...
-
Trying to use Opsgenie's 'Custom Value to Opsgenie priority' option with value P{{severity.substring(2,3)}} to mapping the severity field received from the Azure Common alert schema without succ...
-
I need to hide categories that are not related to all customers in others work I need the customer to only see their categories in the portal. Please advise how to this. It is urgent as w...
-
Is there a concise description and illustration or example somewhere of the difference between issues, issue types and sub types, request types, portal groups, and fields? I am lost, keep going round...
-
Hi guys! Can i make a report of issues marked as favorite on Jira? How JQL sintaxe for it? Thank you so much!
- Question
- jira-service-management-server
- report
-
When a comment is added to the issue in JIRA Service Management, it is reflecting in Opsgenie. However, when the comment/notes added in Opsgenie, it is not reflecting on the issue in JIRA Service Man...
-
Hello, Im trying to set up IT Service Desk portal the way it recognizes current user. The goal is to create "hidden" field that will be populated with Reporter information. I want to link it to ...
363 views 0 1 Deleted user August 13, 2021 -
Hi. We have a Jira project where we need more than 30 request types. We are currently set up as a next-gen project but we are curious if classic projects have access to more request types. I have s...
-
Hello I have questions about Claiming the Jira accounts from users that are using my company's domain? I know that once I claim them, I have control over their accounts. But what...
-
I would like to know how to allow team members to add overrides for one another. They switch on call shifts and don't always change it for themselves. Is there a way to allow users to create override...
-
Can someone explain the naming convention behind the various different images I can pull from the Docker Hub ? Some are obvious but others are not (to me at least). Also if there ar...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 21 | |
| 13 | |
| 11 | |
| 9 | |
| 8 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 4 hours ago | ||
| yesterday | ||
| Wednesday | ||
| Tuesday | ||
| September 4, 2025 1:00 PM PDT |