Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have such a problem I have a customer who has a basic role and can not use @User. Is there any way I can let him do this without having to change roles? I have a admin role so I can use a @men...
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I was wondering if we can set up email signatures so whenever an agent replies to a ticket the signature is automatically added?
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Apologies in advance for an odd question - I'm a Confluence person trying to find possible solutions for the test team and I'm unfamiliar with JSM :) Is it possible to have 1 service request raise...
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Hi, I have an enterprise environment that has multiple Confluence and Jira sites. Is there a way for me to send a mass email to all users? I know that I can go into each Jira site and go to System ...
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Hi, I'm trying to copy the value of "Channel" in Jira Service Management to a custom field of our own, but for some reason, i can't find that channel anywhere, is not a field or something. &nbs...
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We are using different projects for our Tier 1 and Tier 2 support teams. Most software issues come directly to the Tier 2 project, but some issues spend time with the Tier 1 group first and get escal...
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We're looking for a report that could be automated and sent to our accounts email address on a certain date each month displaying the days engineers have spent "on call" for the last 30 days. Is ther...
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Olá Comunidade, No meu projeto tenho automações que enviam e-mail para uma item criada de acordo com os status do fluxo que passa, a saber status(Em andamento, para DEV e Resolvido), a cada um...
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Is there a way to prevent Opsgenie from creating an alert once I have set an assignee on the Incident ticket I have in my JSM? I don't want to have my lower severity incident tickets in JSM to...
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I'm not able to copy/paste images and screenshots in the comments [Respond to customer]. To replicate. 1. Do the status transition from "Work In Progress" to "Waiting on Client response". ...
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For those who are planning to take the ACP-420, is there a study group in place, I can join? For 120 and 620 last year, we created a channel in Slack, that might be useful for this. Considering the...
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For tickets cloned from JIRA service management to JIRA software, attachment are not shown, only a failed to load icon is displayed below. Comments from JIRA service management are not copied o...
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Hi, So this is the situation. We currently have one primary channel, e-mail. Our customers can submit tickets, by e-mailing to the connected e-mail. What we want to do now, is setup Jira Service Ma...
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We have an JSM instance in which our costumers create requests and view them through the portal. We need to create a dashboard and make it available to our costumers to view it I turned on the glob...
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I was auto-forwarding emails to our helpdesk/support email and if a second email had the same subject as the first, then it would be added as a comment on the ticket created by the initial email . Th...
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As of now for the below mentioned J query I have mentioned tickets not updated for 5 days , Is it possible to update the below logic to 5 business days instead of 5 days, could you please share...
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Hi, I'm trying to set up the following Trello ButlerTrigger: when due date is reached, move the card From A to B column. I don't find how to do it. Can you pls help me? Thank you
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Not sure how or where to search for this. TIA
- Question
- jira-service-desk
- jira-service-management
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We have several older tickets that we would like to close in bulk without notifying the reporter. Is this possible? Vicki Stanfield
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Hi folks, I'm going to make automation and I would like to know, if: Is it possible send slackbot message to issue owner? I know that we can send message to Sal...
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I am receiving two emails that I am using Jira Automation to create a ticket from. The first email, lets me know that there is a data issue, and a Jira ticket is created to document the event. I then...
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Hi, I am new to JSM as my company is just deploying it. I have downloaded and installed the mobile app https://www.atlassian.com/software/jira/service-management/mobile-app I have logged in a...
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Hello, I have the Insight SCCM integration enabled but I want to know if a system has multiple processors. Is it possible to obtain this information? Any ideas? I am able to identify the CPU type p...
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Hi- I have multiple SLA's I am monitoring and would like to have a single report that gives me the performance of each SLA in one summary report. How can I add multiple series to a JQL strin...
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Hi Team, We have sent the Jira project invitation to user; which is not getting in his inbox, please help us on this issue. Tried directly user tried to register in JIR...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 52m ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
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| February 10, 2025 9:06 AM PST |