Community resources
Community resources
Community resources
Jira Service Management
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We're looking to implement Jira Service Management: one of current SLAs is "by the end of the next business day", which means it's not a fixed number of business hours from when the request is create...
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Hi , We have enabled SSL using AWS Load balancer and accessing jira using appropriate FQDN. Now what setting accordingly we need to change it in <Jirahomedirectory>\conf\server.xml. As we are...
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Hi All, I would like to seek for help regarding of due date notification trigger reminder send automatically via email instead manually search for due date. Below is the screenshot Please ...
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Trialling Jira Service Management and it's already annoyed me enough to stay with our current system. In Projects/ITSM project/Project settings, I'm trying to delete the project and it's...
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Hello, we are using the Tempo for Cloud App and the trial will expire in a few days. Is it possible to buy it now before the Demo ends?
927 views 2 0 Deleted user July 5, 2021 -
hello guys I want to restrict the access on Generating/viewing a report in a board. that only people with specific project role (or any solution) can see it. it would be great if you coul...
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Use case is retrieve all request endpoint data trough REST-API. (Endpoint GET /rest/servicedeskapi/request documentation below). Problem is that endpoint will not expose all data because of calling u...
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Guys, What JQL query I use to see all storys linked to a particular feature in board swimlane. Basically I want to create swiimlane same as default EPIC swimlane but for Features.
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I understand that if all incoming emails are to be processed by Jira, users should not check the normal inbox via outlook for the reason Jira only processes emails that are UNREAD. If the user reads ...
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I have access admin but i can't access to my users, because I neet permise What I can do?
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Hi All, We are using JIRA Service Desk Management for client issues and confluence for creating knowledge articles. When I try to create a KB article from within a JIRA Issue, it gives me o...
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I am struggling with finding the proper way to configure SSL for a JIRA Service Management Data Center implementation. I did find a guide on how to do this for the JIRA product itself, ...
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Dear Community I've got the following case: there're three customer portals created within Jira Service Management. All of them are surfacing the same clients base. However after some conside...
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I want to ask every one of our staff 3-5 questions that allow them to answer in short or long paragraphs.
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We are migrating our curreny Jira Server instance to Cloud and one critical component that we are looking at is reimplementing Insight Discovery to cloud. We are checking ways how will be the p...
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Hello Community, Good morning! In recent weeks in my Service Desk projects the priority field came empty, previously this field was filled automatically without the need for automation or configurat...
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Hi, I have a question regarding the follow-up with the customer. I try to answer the customer by sending him an attachment but it is not possible. Is there an option to do this?
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I created a test execution, inside of it i place 3 tests,What I need to is update the test execution to each test and make upload of evidences to each test. I'm trying use the documentat...
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I am trying to import a CSV file into Jira Service Desk. The file contains tickets with comments. For example, a ticket has 50 comments. After uploading, the comments are imported in the wrong order....
- Question
- jira-service-desk
- jira
- jira-server
- server
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Hey community, I have created a new issuetype and I want to change that request via mail are connected to this new issuetype. To achieve that I am in the Project settings in "Email request" and ent...
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We are using Jira service management as a support tool for customers. I have a question about behaviour when a limit is reached. When we hit the 100 notification limit, will our messages to custo...
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Hello, I have just found out that JSM issues have a new feature. If you, as an agent create a new issue not from the portal but from your agent panel and you assign the issue to a agent of your tea...
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We use the JIRA software server version, We also installed JIRA service management on the same instance However, we find that several components in JIRA service management are not enabled, which ma...
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Please help me. I would like to set permissions for downloading attachments. Is there a way? If there is no way, when will new features be added?
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There is a Description field for each Dashboard when configuring. But the Description does not show when viewing the Dashboard. I would like it to, is that possible? In order to get ou...
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