Community resources
Community resources
Community resources
Jira Service Management
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Hi Team , I am trying to move one issue wrongly come in Queue (Name : Infra) to different queue (Name : Testing) . Please suggest how I can do this .
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Hi. In Jira, we use Epic Links on tasks mainly for billing purposes. We have just started using JSM and are creating support projects for the clients we have.. but I can’t find anywhere to create Ep...
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We recently migrated to a new instance of JIRA During that process we exported and imported the users. A user that was on the old instance now does not have access to the new instance. When i atte...
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Hi Jira, The Client cannot open the PDF file we share with them, but when we sent the PDF file it is sent successfully Thanks!!
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- jira-service-management
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Hi there, I am currently on a project for our onboarding. For now, I need to retrieve requests raised by a group of users (or maybe just one user) from our Jira service desk. Also, I want to ...
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- api
- jira-service-management
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test
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Hi All, I am new to Jira (month's experience), apologies in advance for asking question which is not everyone's requirement. I am building a service request workflow with escalation...
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I am trying the customize the Customer Portal Screen, when the customer wnat to see the issue details with his profile, I want to add/remove items in the following screen: How can i add/remove these...
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Insight is no longer a plugin right? All I should have to do is have a premium license and Jira-administrator rights. If this is correct, then why do I not see insight as a option in the pull ...
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...ptions when I open up the alert user section. Automation: When comment added: public AND Organisation = [customer organisation] Alert User - [shared mailbox customer] The c...
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Hello, Before rolling out a change to a custom field option (say value 'ab'->'cx'), I can see where the configuration can be made, but am concerned how this could affect filters/JQL set up for re...
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...ollowing attributes. <!-- DeviceInfo Attributes --> <DeviceInfo_Hostname>true</DeviceInfo_Hostname> <DeviceInfo_FQDN>true</DeviceInfo_FQDN> <DeviceInfo_Location>f...
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One of my service portals is showing the error "Unfortunately, you don't have permissions to create attachments" in the attachment field. This portal is available to employees of my instance and als...
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When I paste in a full URL into the Description or Comments field of Jira it converts the full URL to only a short hyperlink text. I want to be able to read the entire full URL without hovering over...
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Hi, I am looking for the fix version for a ticket to be displayed to the customer on the issue view screen, but not on the request form when they are creating an issue. Is this possible without...
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Good morning, I would to know if is possible to create a validation about a custom field (text field). For example : I need to create with scripts runner a validation that if the custom field (ID)...
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I am looking for a way to automatically update Attribute data in an Insight Schema's Object upon approval of a Service Desk Issue.
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Ops Genie error when acking or noting alerts via the Ops Genie bot in MS Teams. Error reads, "Something went wrong. Please try again". Trying again doesn't help. Not happening to everyone which is...
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I have an On-Call Schedule with three members. I need to add a fourth member. The only Edit function I'm happening across offers me name and time-zone fields. I cannot locate docume...
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...emplate that are supposed to be used for external customers and public portal eg Facilities Management, Customer Service, External Service Project fail to capture the most basic information such as a...
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I've integrated our Service Management instance with Opsgenie in an attempt to trigger alerts when issues are received after hours. I was going to create a filter on "Created On" and match (reg...
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I recently discovered that the company that I work for grants access to Jira Enterprise plan, although I enter with the company email and still cannot add more than 10 users to a project. Can someon...
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I have a standard Jira Service Management cloud instance and last week we accidentally deleted the instance. With Jira software when you delete a project it goes into trash/archive but this doesn't ...
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I am currently setting up JSM and adding all the custom fields that we need for service requests. The problem I am finding is that I need different fields available for this issue type dependin...
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Hi There, is there a possibility in JSD, that once a ticket has been created via sending Email to the JSD configured Email, it will send the notification alert to the same email thread, and ...
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