Community resources
Community resources
Community resources
Jira Service Management
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Invited customer to Jira with a service desk customer project role and they cannot create an account
I sent an invite to a customer at their email address. The customer received the invite and proceeded to create an account on Jira. Before the invite was sent I added the customer to the appropriate ...
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When the Jira email is used (IT@XXXX.atlassian.net) to create an issue, it does not show and no issue created. I have tried sending from GMail and Outlook - same results - nothing!
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Hi All, I have the next situation when I import an issue on my service desk management. When I import my CVS file, all the information is upload in the detail of the issue (Image 1) &n...
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Due to a divestiture, we are required to change our User Directory from the SSO of our old organization (via a Generic Directory Server type) to an Active Directory domain of our new organization.&nb...
999 views 3 0 Deleted user August 3, 2021 -
Estimados, como puede hacer para que puedar utilizar un correo de empresa para las respuestas??? ya que me aparece error DKIM al ingresar un correo mio. de ante mano muchas gracias! saludos
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I have the following description on a story: Case # 00579722 Subject: New Community site - Customer Reference Field is not Editable Organization: Hosted Data I'm trying to run a JQL as: ...
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Can you link multiple Opsgenie alerts to a single alert?
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Who is our company admin for IOTWorld Labs? I suspect it is someone who left the company and is not cooperative. In that case, how can I reset the admin? Thank you.
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Can new automation rule overwrite an existing automation rule
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Sometimes users are getting multiple Jira notifications within one email as per attached. Is there any way to void this? I can't seem to find the right resources to guide me and see an open feature r...
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Having reviewed and tried the detail from multiple "help" items and gone around in circles, can someone please help me with the following? I have setup a workflow and attached it to an issue (...
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I've tried searching but haven't been able to find a fix for this. It appears that some users have two accounts. One is in the Customer Portal in JSM and another in Jira with a valid license. Both ...
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While copying the images with same name in attachment first file is getting replaced with Second and duplicate images are getting uploaded.
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I have a request to make specific requests through a service desk visible only to a certain group within JIRA. The users for this group are already setup in JIRA. I am seeing online that there is on...
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Hi everyone. I've got a scenario relevant to this. Here it goes: A customer email address has been added to a Jira service project. The customer opted not to sign-up to the Jira por...
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How to see the list of lists in which my team member has commented but he is not assigned that tickt
1) How to see the list of lists in which my team member has commented but he is not assigned that ticket ? 2) How can I see total number of tickets worked by my team last week. Irrespective of their...
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when i send a direct mail at "abc@company.atlassian.net" tickets are raise properly. on mail address "helpdesk@company.com" set the auto forward rule for "abc@company.atlassian.net" but when we send ...
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Hi, i have a question regarding the billing in Jira Cloud: How are User counted towards billing? We have different Projects. For Example: Projects in Jira Service Management and Jira Softwar...
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Can I post an issue to a business type project in JIRA? Currently, I can post to a service desk type project and the guides are here, https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/ Does th...
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I created a form in my team's project that will populate a ticket with the contents of the form. Once the ticket is created, the form is linked to that ticket, and the form can be viewed, and "reopen...
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Hi Team, I have around 1000 issues for which i have configured a webhook. The webhook is configured on create and Update event. I saw there is an option to fire webhook for each Issue , pfb screen ...
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Hi I am trying to create some automations, howver all i am getting is a loadig circle. I have tried it on differnet browsers and computers but i am still getting the same results. Any Ideas.
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How to retrieve attachments of an issue in Jira service management to share point with powerautomate
I am trying to get the attachments of jira issues to share point, but i am not sure how to go about with power automate. Please help
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Hello I’ve been trying to follow the explaination to make rest api in new JSM Insight as described here https://developer.atlassian.com/cloud/insight/intro/introduction-and-basics/ I’ve achieved t...
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