Community resources
Community resources
Jira Service Management
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Anyone here migrated to Jira Service Management from Teamwork Desk before? Currently reviewing how best we can do this. We've got about 15 inboxes and tens of thousands of tickets in our Teamwork De...
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We've connected a custom email address to our account but how do we get customers that email our company support email address (that we've connected) requests to come through that (and when we reply,...
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Dear All, I am using the ServiceRocket Salesforce connector (trial version) to connect Salesforce (sales cloud) to JIRA Core. All settings are done and API token is also generated and is set in Sal...
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I have two Object Schemas: Location (LOC) and Equip (EQ) Location contains Region, Site, and Subsite object types. This schema is configures so it is visible by other schemas. Equip is configured ...
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I don't see any option via the UI or API to have a Slack channel created automatically when an incident is created. Surprised this functionally doesn't exist, or does it and it's not documented?
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Automation for auto closing the ticket once the reporter comment that consist a word "close"
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Hello there, I'm troubleshooting an issue where a service desk member escalates a ticket to another group (status) and Jira reverts back to the original status. As you can see from the history scree...
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We have used OpsGenie for a couple of years on a very limited basis. Mostly individual groups using it for their own things without a lot of centralized standards. We're now expanding the...
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We use Elements Connect to retrieve client details from our billing application's database and find this so convenient for our users when creating issues in JIRA Service Management that it's fairly c...
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I've been trying to get workload balancing to function on one of our service management boards. When I configured it, I restricted the users that were available to be assigned. Now, it's only assigni...
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Hi all, I would like to create a rule that will send a specific type of request (website) to another project instead of the service desk project. Is there a way that I can manually speci...
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On the customer portal (service desk), if a user selects a value from a check box, update the display name of another field. I know you can manually update the display names under the Request Types i...
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Olá, quando colocamos os chamados em Waiting for customer e o cliente responde a nosso questionamento o Jira esta duplicado os chamados em vez da resposta ir para o chamado, alguém para me ajudar?
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Hi everyone, I had a question in regards to my Dashboard that is connected to my board. If you take a look at the board (1st screenshot), including the "Done" column, I only have 21 issues. However...
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Dear, We are using 4 channels to be contacted : - The portal to reach the service desk or the IT departement. - 2 mail adresses to reach the service desk or the it departement. So if I want to ...
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En el caso de agente1 -> agente2, ¿Se podría capturar el agente anterior?
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Im having some trouble with the mails servers configuration. Im trying to enable "Adding commentary to an issue" mail handler but, i mistakingly erased the default mail server configuration. I w...
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Hey, I just got an email "Legacy Automation is being superseded by Automation". I know, that it affects only new sites (for now at least) but nevertheless I am wondering how you guys are gonna hand...
- Question
- automation
- cloud
- jira
- jira-cloud
- jira-service-desk
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Al momento que un usuario describe y envía la solicitud o requerimiento cómo se podría especificar el tipo de incidencia a la que está relacionada.
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Hi All I had a request for a user around getting descriptions above a field in a portal form. Look what I figured out, by putting it on the field above, adding a heading and new lin...
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Hey everyone! I'm trying to pull some metrics from OpsGenie on the amount of incidents we had in a given time period and how many pages were sent out to teams in the same time period. I can...
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Dear all, I was wondering if there is an automatic method to close an incident when all of its alerts are closed, currently I am doing this "by hand" meaning that through the API, when an alert is b...
- Question
- alert
- api
- automation
- close
- cloud
- +3 more tags...
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...eturns the name displayed in your Jira instance. {{attachment.author.active}} : Returns true if their account is active, and false if not. {{attachment.author.timeZone}} : R...
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Hi, could you please advise where already existing automation rules can be located? When I go to Automation - I have only 'create new' option. We have number of rules already but I was not able to...
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I want to have certain applications developed simultaneously by multiple developers. Hence I would be creating a single project with all the user stories mentioned in it and having status and share i...
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Atlassian Community Events
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| 19 | |
| 13 | |
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| 10 hours ago | ||
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| September 4, 2025 1:00 PM PDT |