Community resources
Community resources
Community resources
Jira Service Management
-
Best way to use/configure JSM projects for both external user & internal only users on same instance
We are running Jira Cloud with both Jira software and Jira Management licenses Currently we have several internal use only service management projects, which have browse permissions of Service...
-
One of my users (VP of Tech in our company) is having problems access Service Management. I have added him as a trusted user in User Management. In Service Management on the project he has the Servic...
-
I've tried changing the automation a few ways. This seems like a pretty straight forward thing but I'm getting errors in the audit log.
-
A customer was attempting to raise an issue, and got this error message in the customer portal. She attempted to raise the issue twice and got this message both times. JIRA Cloud Service Management. ...
-
How many Jira service management instances can be connected to one Salesforce instance simultaneously (at the same time) ?
-
I would like to remove my tickets in pending and waiting for customer from the SLA % reporting. What is the easiest way to do that?
-
How do I ensure the below is cleaned up in the body of the email when assigned? Best, *{color:#1F4E79} *Lindsay | Director of Sales & Marketing*{color}* *{color:#1F4E79} **...
-
Olá, Alguns colaboradores não conseguem acessar nossos projetos do Jira pelo Jira Mobile, mesmo possuindo permissões (aparentemente) iguais ao dos colaboradores que utilizam o app Mobile normalmente...
-
How to get message on my mobile phone when a someone raised a ticket on helpdesk?
- Question
- jira-service-desk
- opsgenie
-
For Readonly Insight Custom Field, "Filter Assign Scope (IQL)" only takes affect for newly created/updated issues as the filter only gets triggered upon a IssueCreated or IssueUpdated events. As a ...
-
Hi, There are at least two users that we know of who are not receiving notification emails from Jira for any events, that all other users do receive. They are able to raise tickets by ema...
-
Hi all! we use the JIRA Service Desk and have always received our customer support inquiries at our support email address, which is also linked to JIRA, i.e. all inquiries are also visible in our JIR...
-
Hi We have a situation where we have everyone within our organization created as customers when they send an e-mail to our IT support team and a ticket is created within Jira automatically. We howe...
-
Hi, I'm pretty new to Jira/Confluence. Among many other ticket types, we use jira to track software requests and approvals. Right now, I am trying to create a confluence page which shows a summary o...
-
I'm using the Jira Service Management and set up two projects under my account. I have also invited customers to the projects, however i am not able to segregate the customer access for different pro...
-
We're looking for seamless integration of the support widget for Jira service desk in the mobile app. The app is being written in react native and I wonder if the support widget can be customized and...
-
We are a Digital Marketing Agency and we use Jira to manage our marketing campaigns for our client retainers. Some of the work requested by our clients is ad-hoc. Currently these requests ar...
-
I am setting up my Jira board for a project for the first time. How do I add the option Backlog to the board. I see the other fields in my left navigation panel such as issues. I do not have a backlo...
413 views 5 0 Deleted user July 12, 2021 -
HI All, Can i change the order by which the comment field tabs showing while transition from agent view jira service management ? I want to make Internal comment as first preference a...
-
Hello everyone, I am trying to change the default language from English to French on a project. For this, JSM requires to translate every field from English to French first. I did so, but a...
-
I have 10 licenses, and 8 agents, I cant add anyone as its says limit reached?
-
I thought i read somewhere that you could customise the domain of the customer portal but i cannot find it anymore. Instead of pointing customers to this url https://xxx.atlassian.net/servicedesk/c...
-
Hello all, I'm trying to setup a MW via Rest API https://docs.opsgenie.com/docs/maintenance-api My problem is that I have no idea were to find the Policy ID. I've tried to look in Global Polic...
-
We would like to use the widget feature, but it is not available for JSD server. There is already an open CR but there are no news since years: JSDSERVER-23 Do everyone know something ab...
-
Hello Atlassian Community, With email notifications that Jira sends out, one is able to see how an issue type transitions from one workflow status to another if one is an issue participant. However...
Atlassian Community Events
| User | Count |
|---|---|
| 21 | |
| 10 | |
| 8 | |
| 8 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 23 seconds ago | ||
| 3 hours ago | ||
| 4 hours ago | ||
| Friday | ||
| Friday |
