Community resources
Community resources
Community resources
Jira Service Management
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I'm collecting ideas in Servicedesk that I want to create in Software in a specific project. What I can find now is, that you can only link the project, but it still has to be handled in both Servic...
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We are using an email listener in an inbox to create tickets in JSD cloud. When the ticket gets created ,the reporter is populated with the default reporter name we add during the set up of handler....
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I have multiple projects on Jira Cloud. In some of them I can restrict access to comments to certains roles. But not in some other projects and I cannot see how to enable that in these projects. A...
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Hi, We're trying to fill in in an Insight custom field, based on an outbound reference of an object selected in another Insight custom field. We have two object types AB...
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Is it possible to set up custom outgoing mail in Jira Service Management? when i go to outgoing mail in settings, its just shows blank
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I need to be able to create an automation rule that sends an email to a mailbox 26 weeks after closing a service request and was asking the community the best way to do this as the rule i created fai...
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So whenever I paste a link in the description box - the links get converted to an Inline link with the page name, now this becomes a problem when we want to share the same to any external teams for b...
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Hi Community We are using OpsGenie as our on-call tool, for distributing alerts from our monitoring systems to our on-call-personel. We don't send everything, as that would create quite a load on o...
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Hello, Is there a way I can pre-populate some additional customer information like Mobile Phone, Role, etc? I can add a customer on my Org but only Name and email can be entered automatically. Can I...
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Hi everyone, I am in the process of migrating my service desk to Jira and we have a feature in our current product that allows organisations to view all outstanding tickets for their company. Is the...
363 views 2 0 Deleted user October 24, 2021 -
Hi there! I need to be able to import the Change Management Worfflows as per the following link. Managing changes with your IT service project | Jira Service Management Data Center and Server 4.19 ...
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Hi Everyone, Simon here, one of the founders of ProForma and now part of the Atlassian team working on Forms in Jira. As we work to 🎉🎉launching Forms for Jira🎉🎉 we would love to see how y...
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Hello! I am looking to for a mechanism using either JSM automation or via an external application (i.e. ACE) to catch a work logged event for a specific project, look up or use a table of information...
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Hello The admin admin local (H2DB) user is not logged in (I get " Sorry, your username and password are incorrect - please try again." message) Any hints ?
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Hi, Whenever I try to Add Incident Timeline, I get error 40301. What should I change in the API Key's permission to allow Add Incident Timeline? Attached are the URL, Header, Body, Response...
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- opsgenie
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Hi Team, Link Issue option is unhide from the Customer Portal. Guide me how to enable the Link Issue option on the Jira Customer Portal. Regards. Vinod Rathod
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After the data migration, system created some unwanted email under the customers section. I can't find the delete button in view profile section as well. How can I removed?
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We have an automation that will transition an issue in Resolved status back to In Progress if a customer comments on the issue. That works great. However, we also allow customers to move their...
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I have a default incoming email that is associated with the email request type. I need to add a different incoming email address associate to a different request type. How do I configure ...
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I would like to automate location of a kids party based on answer in drop-down custom fields: Custom fields for 1 ITSM form: 1. What theme do you like in a birthday party? A. S...
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Hi, We would like to include links to view requests on our portal in our JSM task notification. However, we only want to provide this link to our internal organisational users, not to external...
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Hello, I want to use powershell to create an alert. I need powershell to run on a certain VM as I need it to run the backup server. Are we able to do this, and if so, how? I guess w...
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- opsgenie
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I have customers in Jira Service Desk I want to forward them a KB article as part of the ticket. When they click on the link I want them to use SSO to login to the portal and view the article. I con...
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I have migrated the data across from zendesk and status is closed but still sitting at the open support issues under JIRA Service desk support.
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Good afternoon community Can anyone help me with this case? I need to configure somehow that, when a certain email tries to open a ticket in Jira by email request, some fields are filled wi...
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| June 18, 2025 4:57 PM PDT |