Community resources
Community resources
Community resources
Jira Service Management
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Is there a way to allow email replies to send to the portal requests?. example. a customer sent a request via the portal including a number of participants, one or more participants reply to t...
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- jira-service-management
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I get this error message when trying to turn on email support. Any idea what's wrong here?
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Hello, Haven't found any relevant information on this issue yet so I figured I'd post my first question to the community. When our team categorizes issues in Jira Service Desk projects, some projec...
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Since your reply in 2019 to this community question, Jira Service Desk (now Jira Service Management) has changed the interface. It was a bit convoluted to find how to do this in JSD/JSM (Cloud)...
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I'm trying to add group of customers to Jira service managment to use tickiting portal, after adding the emails it shown that email has been sent but they didn't get invitation email, however they ar...
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Is there a way to disable automatic email invites when I connect G suite? According to the following doc: When we create Atlassian accounts for new users during a sync, we automatically ...
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The following JQL query does not seem to work correctly: project = "Assimoco SERVICE DESK" AND status not in (Done, Closed) AND issuetype not in (Problem, "SubTask(S)") AND "Customer Request Type" i...
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Hi, I'm new here, I would like to create a daily jira reports on service desk load and performance and send to management via emails. Kindly help
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Hi, Apologies if my issue has been solved in the past but I couldn't find anything new about it. I am facing an issue with our Service Desk tickets and I cannot attach any images. When attaching a...
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Hi, i have a question.. I have created new SLA's i wanted to add a condition that the SLA is related to the tickets priority. Currently when somebody creates a ticket i see all 3 SLA's cirti...
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I would like to create a new integration, any documentation related to this will be helpful.
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Hi Guys, I have SSO configured for our Atlassian suite via SAML. I am trying out Opsgenie Android APP, and it fails my AD password. It actually even doesn't try to bring me over to my SAML aut...
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In my project we need to reset the issue counter, and I've found this post: https://confluence.atlassian.com/jirakb/reset-or-set-start-issue-number-779160864.html Is it necessary to request...
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None of the designated "Approvers" can approve issues We are four Approvers Admins and all getting the same error. "We couldn't save your approval response" It's been working forever and we di...
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I wanted to remove certain backlog items which are not planned yet but can be needed later . I created new Archive column / workflow by using done category . I moved all as of now unwanted backlog it...
- Question
- jira-service-management
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Hello Community, We’re excited to announce that Jira Service Management Cloud now supports the ability to request approval from groups – not just individual users! Learn how to set up an approval. ...
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Hi, I would like to add different templates when replying to a customer's issue. Before JSM we were using Gmail and we had customized different templates with a fixed text, example below. ...
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Team, Our customer portal has apostrophe in text, i.e. "Need help finding your way around the Service Portal and it's features, look no further." I would need to remove apostrophe from it's. ...
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I successfully integrated opsgenie with MS Teams and it works great, the problem I have is that when we ran through the original configuration we selected the incorrect channel for the integration. ...
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Hi, I created a project so that we can track all the external customers emails received in just one place. I selected the below options: Later on I created an Organization for the p...
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Hello! I have a strange issue going on with my JIRA Service Management Instance. I have a current server setup that I am moving to the cloud, but opted to start over in JIRA cloud i...
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Hi There. I'm trying to import data of sub-task form CSV. I'm getting good "how to" information form this page: https://support.atlassian.com/jira-cloud-administration/docs/import-data-fr...
- Question
- jira-service-desk
- jira-service-management
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Configurar Solicitação por E-mail Prezados(as), Estou com uma dúvida, onde eu consigo configurar para abrir uma task/Solicitação a partir de um e-mail ?
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how to write a Automation rule to move from one status to another status when replied to a mail
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Hi there, so this describes a tiny bug I found. 1) create a new team, remove routing rules, escalation policies and on-call schedules 2) create an on-call schedule "2021" 3) create a rotation "de...
465 views 1 0 Deleted user July 15, 2021
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