Community resources
Community resources
Community resources
Jira Service Management
-
Hello. Customers of our site are not getting email alerts when said customers are added to the 'request participants' field. If a help desk agent is added to the field, they get the alerts as expecte...
-
The goal is to send emails to Opsgenie which would then turn the email into an alert and from that alert it could turn into an incident. The reason we need to do this is to pretty much have opsgenie...
-
I'm trying to create some "templates" for standard change requests and would like to have some default Description text or Summary text on the Request Types. Is there a way to have visible fields wit...
-
Hi All This feels like a basic request, but somehow I am not getting it right. I have a due date - 15 July2021 I want an email sent out 1 business day after due date When i set up my jql query it...
-
I want change the order that the service desk Icons appears on the portal, in a way that the team with the 'X' icon appears on the botton instead top of list.
-
I'm transitioning from the Insight Cloud -> Insight in Service Management and am having trouble with using the 'User' Type Value. I want to be able to connect Hardware to users via the Jira Groups...
-
When a reporter is changed the reporter doesn't get notifications. Example of how this works for us. Someone emails IT, instead of our tech support email. The IT person creates a ticket, a...
-
I've added a custom email to receive service desk tickets which is working, but the initial response that is sent out gets sent from Customer service desk <jira@ourdomain.atlassian.net> ...
-
Hello all, We are currently intending to use Atlassian Service Desk to power both an internal helpdesk for IT/Facilities/Operations/Etc, and one public for our company's customers. We are trying t...
-
Hi, I want to automatically populate an Insight Custom Field with all “Inbound references” objects based on another Insight Custom Field. Is this possible and if so how? (e.g. which type of Insight...
-
How can we run an IQL statement from groovy? can we use and custom field values in the statement?
-
A customer tried to populate the "request participants" field on a service desk ticket and an error comes up with "The Jira server as contacted but has returned an error response. We are unsure...
-
We have been using Scriptrunner on Jira Server for that functionality in queues. Based on fields in the Service Desk and Status of a linked ticket, i can display tickets. For example a ticket in ...
-
The responses to clients from the task in Jira do not come to the recipients from the copy in the em
In my company, it is configured so that the letters of clients that they write to our support mail become tasks in Jira, but if there are other employees in the copy in the client's letter, they do n...
-
Within the tab custom fields you can edit fields that are not blocked. These are also translated to the set language. What doesn't get translated to the set language is are the blocked...
-
I know this is a basic question but how do i add fields to the portal? I thought you did this in custom fields but i cannot see what i need to select to show the fields in the portal? Thanks.
-
Hello We are using Service Management for customer support (N1). We also have Jira Projects for R&D. How to process to send tickets to another project, N2 for example. When R&D will resolve...
-
Hallo, I am currently looking into how i can use the Power of the new JSM insight to make our Service Portal and Service Team better. On Example would be: We have Hardware Catalogs in our Co...
477 views 2 0 Deleted user July 14, 2021 -
Hi, Im having trouble with creating issues from external email address. Organization emails are being converted into issues (tickets) yet, external email address are not. Please assist :)
-
Hi I am struggling with understanding waiting on suppport time. What is included in that time. Does it include time to first response or not?
-
Hi. When creating ticket, it's enough for us to select a request type for Type. We don't choose a issue type. Can we make issue types invisible from the Type dropdown to keep i...
-
I am trying to get to a point where I have a field on an incident for assigned assets where the 'assigned asset user' matches the incident owner\creator. I also need to assign users to our assets (w...
-
I want to know, how do i go about it on above mentioned subject. Im an Admin Basically the flow, please Thanks
-
Hi. I'd like to check the status of Opsgenie integrated into Jira Service Management(Cloud). In that case, is it enough to only check the Jira Service Management Status? We can check it here. http...
-
I am using Insight in JSM to hold information about all our applications. Attributes such as Software title, business owner, approver, vendor, etc. I also would like to have a li...
Atlassian Community Events
| User | Count |
|---|---|
| 21 | |
| 10 | |
| 8 | |
| 8 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 30m ago | ||
| 33m ago | ||
| yesterday | ||
| Friday | ||
| Friday |