Community resources
Community resources
Community resources
Jira Service Management
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Hello, I want to use powershell to create an alert. I need powershell to run on a certain VM as I need it to run the backup server. Are we able to do this, and if so, how? I guess w...
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- opsgenie
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I have customers in Jira Service Desk I want to forward them a KB article as part of the ticket. When they click on the link I want them to use SSO to login to the portal and view the article. I con...
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I have migrated the data across from zendesk and status is closed but still sitting at the open support issues under JIRA Service desk support.
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Good afternoon community Can anyone help me with this case? I need to configure somehow that, when a certain email tries to open a ticket in Jira by email request, some fields are filled wi...
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Can anyone help on how to integrate Snipe-IT using RESTful API rather than 'Snipe-IT for Jira' app ?
I want to integrate Snipe-IT Asset Management with JSM (Cloud) using RESTful API without paying for 'Snipe-IT for Jira' Atlassian Marketplace App.
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Has anyone found a way to use this new field with queues? I see that I can add "Responders" as a column, but I can not search if it is empty or if the current user is in that field, etc. The u...
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Data Center: Have filter for Insight object and using OOB Insight widget it displays graphs correctly but when want to display total -- the count is wrong. It is decreased by one. I have ex...
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Need to copy a workflow from one instance to another
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Can we create a group of "Organizations" to be able to use in Reports and Automations? We are manually adding the Reporters to the rules at the moment?
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Hi there I've set up a rule for an issue to be created in the backlog of a project if a request has been approved from Jira service management, it works. I want to link the issue created in t...
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Hi I am using the insight post function" Set the value of an object attribute with a predefined value" to update the insight attribute "Status" with the value "Running" if no other issues are open f...
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Hi everyone, I need to be able to add virtual developers on specific dates as part of our recruitment process which impacts the delivery timeline. How can I add a virtual deve...
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Hello everyone, I am looking for a custom report where I could add columns and then export to an excel. The columns I am looking for are created date and time, resolution date and time, and I am not...
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Bonjour, Un client crée un ticket BPO pour un pb précis. Je le transforme en ticket FRIT pour l'affecter à notre service IT. Les tickets aussi bien BPO que FRIT disparaissent de l'écran. Y-a-t-il...
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Hi everyone, After multiple searches, i come to you I explain my problem, I created a new role in the Jira administration called "Client Manager" This "Client Manager" must be able to hav...
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How to include someone as a follower when a request ticket created.
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how to change sender from jira@xxx.atlassian.net to our custom email account (i.e. support@company.com.au) So that the customer see support@company.com.au instead of default JIRA email. Thanks.
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Hello everybody, My company is using a Jira customer service management project. At the moment we are working on creating a knowledge base in Confluence. Soon we would like to publish it as a ...
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Does CVE-2018-10054 still apply to affected JSM installations that DO NOT have Insight installed?
706 views 1 0 Deleted user October 21, 2021 -
fgsdlswe
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- jira-service-management
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Hi folks I have been working through this tutorial here: https://developer.atlassian.com/server/jira/platform/creating-automation-rule-components/ but I am now at the next point where I wa...
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Hi, Does anyone have configured an image URL proxy allowlist for outgoing emails with Gmail? Thanks Roshan
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Hello Please i need to know how to make the ticket appear under the board that i have created like (to do,opened,further information required, done...)instead of appearing under issue. Any wo...
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I want customers who are adding service issue requests to pick from a preselected list of choices in terms of what the issue is. I want a pre-determined list to appear in a dropdown/tickbox in the f...
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I am a site and project administrator and need to disable reports in the left navigation. What are the steps to do so?
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