Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have around 40 Projects and I use the calendar feature to calculate "Time to Resolution". Working in the middle east means I have to change holidays for Eid etc every year. Can I create a ma...
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Hi, Does anyone know how to implement multilingual surveys in order to track NPS and CSAT? I must do so for a European B2C customer service so sending the surveys in English to everyone is not acce...
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Does anyone know how to create a trigger for a service desk ticket and Jira project ticket? I have a ticket on Jira SD that i link to a Jira project ticket. Each one has its own workflow and statuse...
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Good morning team, Sorry for my English. I am currently working on setting up a site in Jira Cloud, and I wanted to know if the data is backed up automatically, and how often. In case none of those...
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I cant import .ics file, is the is other method?
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I would it improve the process we have at the moment for receiving and managing new web development request. Key Requirements: 1. Manage changes in priority 2. Have calculated priori...
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Is there a way to email all agents to notify them that a new request is in. Whether it's an email request or via the portal? My agents aren't always in front of Jira but they do watch email.
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Hi Team, Customers would like to Integrate their internal ticketing tool - "Noibu" and "Monday.com" with Specific Project from Jira Service Desk. After providing the following details: Glo...
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Hi I am not able to assign a ticket to another member who is a service desk agent. check screenshot below.
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Hi I'm trying to find a solution to 2-way sync a Jira Calendar to our client's deployment calendar? The aim would be for our client to add any planned outages etc. and then schedule our...
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Hi community, How can I restrict access to Jira Service Management Project to only invited people, so that not every who has access to Jira Software can see it. This is the case I have...
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Hello, I don't have option to change de SMTP server for mine for JSM. Can you help me to find that ? The link Serveurs du courrier électronique sortant - Jira (atlassi...
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The last year brought about massive changes in how businesses operate their ITSM models. Organizations are compelled to embrace modern technologies and build processes for a larger scale and scope. L...
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How can I disable editing da Request Type field? I removed it from the Edit screen but, unlike other fields I removed, it can still be Edited.
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Hi there, whenever an automation fails, the owner of that automation receives an email notification. Is it possible to change the address for those notifications so that the entire team has access t...
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Hi Everyone, I am trying to upload an email (.msg Outlook-Format) as attachment via REST API (https://[myservicedesk].atlassian.net/rest/api/3/issue/[TICKETID]/attachments). The Con...
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As shown in the figure below. 1.After clicking "custom", the items that have filled in the value still exist. 2.In the created issue, it can be edited for all items. So, what is the [custom] used ...
- Question
- jira-service-desk
- jira-service-management
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I have a project created with the Legal template in JSM. When a client requests a request to a lawyer, they agree on the delivery date and with this date the SLA of the request is defined and the SLA...
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Hi, We have JSM Cloud and Opsgenie before they bought Opsgenie. I recently saw an opportunity to get the product combined into one service. Has anyone done this in similar situation? I have below q...
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I'm developing a PowerShell script as a full featured monitoring dashboard. Is there a public GenieKey for testing/demonstration purpose? I would like to show the users my product. This is my open s...
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I get the following error message when deleting a transition or status on a workflow while viewing the workflow as a diagram; however, I am able to delete the same transition or status while viewing ...
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Hello everyone just started learning Jira Service Management I can't figure out how to create a task and add an email of any client as a recipient to it, for example, I want to write a letter from j...
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Good, I want to be able to create and manage new tags since the ones we have are old and do not work for us. How can I create new ones and clean up the old ones? I have looked everywhere in the Ji...
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Everything seems setup correctly, still not receiving email!
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We are sending out a Teams meeting invite, but the link to the meeting invite is getting converted after it is pasted into Jira. The special characters in the Teams meeting invite such as colon...
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