Community resources
Community resources
Community resources
Jira Service Management
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I'm wondering if its possible to filter in JQL using something like serviceRequest31 or requestType31 as a value of the field request type as it is shown in the screenshot instead of its name. Like i...
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Hi There, I'm trying to use Automation to set a custom field value based on the organization string value. I.E If organization = Banana AND Select List Custom Field "Fruit" has "Banana" as a...
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Hello, I want to add attachment and a user replies to a mail via script. Currently i am doing this via mail handler - script runner. If issue key is present in ticket, a comment shoul...
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Create another checkbox - how is it configured? And how we can change it?
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I deleted de SQL for: Percentage within time to first response Percentage within time to resolution Can somebody deliver de sql?
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Gived 400 error
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Jira Service Management now supports the ability to connect a custom Google mailbox to create requests from incoming emails using OAuth 2.0. Gmail’s end-of-support for basic authentication was plan...
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Hi all, Is it possible to have service requests at the top level without using Groups? Thank you!
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If we first provision users directly in JSM, is it easy enough to implement Atlassian Access with Azure AD after? Or is it better to first start with Atlassian Access? I found a tangentially related ...
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Hi, I'm setting up a complicated workflow for business trip requests. We have cascade (multiple) approvers to be implemented. I'm done with assigning the appropriate users via automations (if...
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On the service desk landing page I would like the request forms/links I have created to be in the middle section of the page and the introduction text section to be at the bottom. Do we have the abil...
- Question
- jira-service-desk
- server
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I have added a new field "Organizations" to the All open tickets queue listing in JSM like this. However, I cannot click up arrow or down arrow to sort the Organizations column. Could anyone clarify ...
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I have a problem with my JSM that I don't know the cause. Inside my project I have a custom field that I fill with the user code in my software. But if I clear this field after being filled in and p...
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Is there a way to get the application to traverse the entire on call schedule? When I set up the escalation to notify next user (in rotation) for <on call schedule>, it only calls th...
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Does anyone know if there are plans to expand Insight asset management to team-managed projects? Thanks. -Paul
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Hi, I want to install the app "incoming call" from opsgenie and I couldn't find it.
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Dear all, is there a way to check the log of mails sent by Jira? I suspect that some responses to the Customer are not arriving correctly and I would like to understand if the problem is in the send...
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Hello, I'am using the knowledge base in my jira service desk project of Confluence how can i modify the CSS for displaying all the title instead of the three dots in yellow ? mybe i have to change...
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Hi there I am new to JSM and trying to link an existing board from a different project, to our new JSM service PROJECT. So the team will create a ticket using the new tool, JSM. JSM project will be...
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I can't find an answer on their website. I've seen use cases from Cloud to Cloud but not from Server to Cloud. Other than the Project Configurator and the Configuration Manager, is there another sim...
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Hello, I have been using JIRA service desk for a fews weeks now and when i try to set my widget it have this error "We can't load the widget right now. Try again in a little while." ...
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Hi all, Is it possible to create an Epic in a Jira Service Desk just like in Software projects? We have a Service management project and we are wondering if a Agent could create and work on Epics wi...
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...icket you get presented a portal link rather than a browse link? By default, as an agent, the portal view allows to switch to the agent view, but the reverse is not true. Either the Jira search should d...
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Hi all, I'm a bit puzzled with the licensing and maybe someone can shed some light on this: We have ~250 users in Jira Software, 50 of which are in customer service and are going to work in ITSM pr...
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I'm not able to finish the migration from Server to Cloud. Displays this error: Cannot complete the import because one of the import files contains failed upgrade taskrecords: '14'. Search the Atl...
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| June 18, 2025 4:57 PM PDT | ||
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