Community resources
Community resources
Jira Service Management
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I'm setting up a new project in our JSM instance, and the client is asking for the Customer Request Type to be filtered. Kind of like how in the portal they're separated in groups, but in the Agent ...
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Hi there, We just ran the beta migration assistant for a trial run of our non-prod environment. A few little issues here and there, but nothing too problematic. In the logs, there were 3 queue...
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Using cron: 0 7 10 JAN,APR,JUL,OCT, * results in error: Checking the cron it is correct as this is the first month of every quarter::
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For example. Customer raises a issue ticket and that issue ticket also gets created on a software project? Or some how we can connect those tickets.
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Quando o cliente pesquisa por um artigo no Portal, o título aparece porém ao clicar aparece a mensagem: Sem acesso - não tem permissão para visualizar este portal. O contexto: Temos o portal web c...
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Hi, I'm having trouble removing tickets with the status of Closed from my JIRA queue filter. resolution = Unresolved AND status != Closed What am I doing wrong here? I understand tha...
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When I look up hierarchies for Jira, it is regarding epics/stories/tasks. Is there an organization hierarchical level? Example, Parent Company and Child Company? https://confluence.atlassian.com/con...
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Hi All, We are using rest/servicedeskapi/request API to create JIRA ticket. Now while creating the ticket by default issue creating as Incident, but we want it should create default as Problem in J...
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Hello Atlassian Community, Emily here from the Product Marketing team at Atlassian with some new exciting updates for Jira Service Management Server and Data Center 4.19 (full release notes here). ...
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Hi all, is there a way to force the customer to fill the Service Management form in a given order. Like: the second field is only selectabel after the first one is selected, aso? Thanks in advance...
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A lot of email requests are rejected according to the log and the reason given is 'Bulk mail'. We need to receive every single email that comers to that address - how we can ensure that Jira does no...
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Gostaria de adicionar pontos de historia na visualização de subtarefas, como visto na historia já mostra e esta correto, tentei alterar a tela mas não consegui identificar onde é que eu altero a part...
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Hi, I've created a linked service from our data factory through to jira as we want to download the jira tickets into the warehouse and do some reporting on them. I can see the jira objects however p...
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Team...once you have created and subscribe to filter that runs each month..once you share it ..does it email the filter to those you have share with? Please advise
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Hi I am trying to prevent customers from being added manually as approvers to projects that they are not even customers on ? We have multiple projects which are security sensitive , when you creat...
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I've had it reported and demonstrated to me that for a specific user, when assigning a ticket to that user, the ticket does not disappear from the Unassigned queue. If we assign the same ticket to an...
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I try to create simple workflow with approval which is not working. Idea is the following: 1. User create request and select requested databases (custom field) from select list. If in the l...
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Hi, In the past , the workflow status changed every time an answer was saved. When we answer a client now and save the answer (and refresh the page) the status does not change anymore. I am ...
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Dear Community, can you please help me, if we can have notification option in customer Help center portal along with mail alert, I want if customer raise 1 ticket, and customer is on help center por...
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how to full fill all these conditions?
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I am using Free version about Jira Service Management. that is , 3 agent. However I am preparing to upgrade 50 agent. But it is very hard to find how much it cost Please teach me ...
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I've configured email integration in Opsgenie. If I manually send an email, an alert is created as expected, however if I create a forwarding rule in Outlook for a specific email, the forwarded...
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When navigating to this page: https://dealercell.atlassian.net/servicedesk/customer/portal/5/group/6create/71 the user receives this gateway timeout message:
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Is it possible to use database resouces in the jira service mangement cloud?
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I have modified the workflow for all types. Some of my older issues will not allow me to use the transitions I have defined, but rather are giving me only the options from previous versions of the w...
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| September 4, 2025 1:00 PM PDT |