Community resources
Community resources
Community resources
Jira Service Management
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Hello, We recently launched our Jira SM service desk... and yesterday, a user wrote to me saying he could not access a ticket (portal) link that was shared with him. He was listed in Request Partici...
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Hi Team, We are using Jira service management while creating the issue on customer portal we have select list field with two options, if we select the option A then the different values should be sh...
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I work for a company that recently started managing serialed devices in-house (i.e. what's in repair, what's out in the field, what's being triaged). We also instituted Jira during this c...
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After cleaning up the project and removing old users, email submissions stopped creating new requests and I started receiving this error. I can't locate the field or user this error refers to. Is the...
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Hello team...Is possible to test automation in Jira Sandbox? If not is there a work around for this?
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It started this morning but nearly everyone on my project is having extreme slowness, issues not saving, files not uploading, files duplicating, and error messages. We've reached out to our internal ...
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Hi, I would like to know the following: Imagine we have a workflow defined as follows: A ticket that goes from team A (with an assignee A) to team B (another assignee B). What I would l...
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Hi, I'm trying to fetch a mailaddress in the description field and add it to a custom field but it's not working. I use automation and issue.description.match but I can't get it to work. The mailad...
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Hi everyone! I'm currently using the user picker API (/rest/api/2/user/picker) to get a list of users and their information, which is working fine, but I'm not getting all of the information I ...
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Hello, I have a requirements to achieve the SLA below Priority 1 First response > 4hrs Subsequent updates should be every 8hrs. How can I achieve this on my Incident request where...
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I want to setup automate reminder in Jira Service Desk to remind customers for waiting customer ticket more than 2 weeks. Regards, Michael
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Hi, Is there any way in the cloud to automatically add people to AD groups? I found a plugin but is only available for DataCenter/Server. Thanks
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Hello, I have acquired admin access to a demo project in the Jira Service Management and have been working on modifying the project meeting the desired requirements. I am struck at a point to ...
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So my company and I are exploring our options for implementing a IT service desk to help with the typics employee related questions (Software requests, bugs happening, need hardware, etc..). Our curr...
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Hello, I am implementing a new service desk and I have two problem at the moment. 1. How can I make that the customer can modify the severity of the ticket that he/she submitted after the tick...
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I am trying to connect to Microsoft teams with a new account, and I continually receive an error 1T2MPZH when trying to connect my admin account.
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If you are like we are, you have regular maintenance windows for patching, etc at the same time every month. There is no way to clone scheduled maintenance alert suppression policies in Opsgeni...
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Good afternoon, Where in jira do I find the information for fields mapped to SLA Met metrics met? The fields would be: MTTD MTTA MTTR
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I'm trying to test the configuration of my Insight Discovery scanner with only 3 endpoints total: 2 servers and 1 laptop. The laptop has the agent installed, while the 2 servers are being connected t...
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We have a Jira Service Management project which we had some issued before and many Closed tickets have Resolution = Unresolved showing in the queue. To fix that, I created an automation rule to ...
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do two separate portals have to be created for the service desk and the jira board or can they be integrated?
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Hi, Hoping someone can assist with an issue I am having. I currently use automation for Jira to clone a service desk request, and we use an actor value to complete the clone. ...
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Dear community, Our use case: Client Support team acts as 1st line support. When it's needed it, they escalate issues to 2nd line support teams : Consulting Team, Infra Team, etc. And we have a 3rd...
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Hello A.C I recently set up another service desk for another team in my org. For service request issue type workflow, this team does not want to utilize the pending status. I have tri...
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I'm collecting ideas in Servicedesk that I want to create in Software in a specific project. What I can find now is, that you can only link the project, but it still has to be handled in both Servic...
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Atlassian Community Events
| User | Count |
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| 17 | |
| 11 | |
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| 4 |
| Subject | Author | Posted |
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| 16m ago | ||
| 7 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT |