"Project picker" custom field type only available as hidden field in Service Management client form

[sylvain_lanthier2_bell_ca]

Is there a way to override this and bring that functionality up to customer view?

[Joseph Chung Yin · Accepted solution]

@sylvain_lanthier2_bell_ca -

I was not able to repo your issue while adding a custom field (using the Project Picker field type) to our JSM project's request type form.  Did you evaluate your effected request type form fields setup?  I assumed you already there.

One other issue is that even it works, you need to know that Customer (may not have access to the project listings), thus it will results in an empty list.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

[sylvain_lanthier2_bell_ca]

Thank you Joseph

[Joseph Chung Yin]

@sylvain_lanthier2_bell_ca  -

You are welcome.  If my reply helped, please click on Accept Answer when you have a chance.

Best, Joseph

[sylvain_lanthier2_bell_ca · Accepted solution]

FYI, I was able to achieve it using Elements Connect application.

Thank you all for your suggestions

[Nic Brough -Adaptavist-]

I do not believe there is a way to do this.  Customers are not supposed to have any knowledge of your internal projects, that's of no use to their requests.

[Joseph Chung Yin]

@Nic Brough -Adaptavist- -

Agreed on your statement in relate to "Customer".

Best, Joseph