Community resources
Community resources
Community resources
Jira Service Management
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Hi I would like to know if there is a way to do or to generate a report in Jira to calculate the time of answer of the customer when someone on my team has made the first comment/ replied to the ti...
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Automatically add 2 subtasks when a request is opened in a custom category How do you do this
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If we get a support ticket from a customer and then create a separate ticket for development, how can we set up JSM to automatically update the support ticket with status details about the developmen...
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I m trying JSM Configuration works pretty well and almost perfect BUT i am experimenting a issue with email notification to only ONE email customer. i have 4 fake adresse email that I use ...
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Здравствуйте! Проблема в следующем. На доске настроен фильтр. Создала задачу эпик (в фильтре отмечен), но она не отображается на доске. По поиску на доске не находится, хотя в столбце имеется 1 зада...
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Hi, my team is responsible for planning and executing on external test activities for a small company. We frequently encounter changes to the initial scope of the testing, delays in availabilit...
- Question
- jira-service-management
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Hi, Normally the clients send us an email with a problem and if we cannot solve it right away, we create an issue ourselves with a client's email in CC. When an E-Mail is sent to our Jira service m...
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I installed Jira Cloud in microsofts teams but when i click on Start getting Jira Notifications the pop up window open to select the notifications is blank, so i cannot choose the notifictaion ...
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We have an Automation rule in place that assigns a user to an Organization based on their email address, like so: This works without issue for registered users. However, we'd also like...
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When I create a Ticket in a Jira Service Management project using the option 'create on behalf' in simply by clicking Create (blue button) in Jira like mentioned in the documentation (-> Alternati...
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Hello Community, We need a JQL that will give us an export of results, between 05:30 to 05:30 the next day, so it starts 05:30 AM today and ends 05:30 AM tomorrow. How can I write this JQL using th...
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I have the problem, that i cannot create a "classic service project" for our help center. I just have the options create -> "classic project" and "next gen project". How can i create one, what st...
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I would like to combine interdependencies from three different projects (three KANBAN Boards) Current structure is Team 1 - separate JIRA Board Team 2 - separate JIRA Board Team 3 - separate JI...
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Hi! We've stumbled on a problem when we're trying to add a new group through System -> Project Roles and Manage Default Members. I'm using the Viewers group in Project Roles to add a...
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Hello, I'm trying to configure my issue screen to have my custom fields in few columns, but I'm unsuccesful. Example: Here I have 3 custom fields, but let's say that I would like to ha...
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...ame>default</delegator-name> <database-type>mysql</database-type> <jdbc-datasource> <url>jdbc:mysql://localhost:3306/amc_servicedesk_jira?useUnicode=true&c...
- Question
- jira-service-management
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Hello Atlassian Community :) Unfortunately we are unable to raise a request with the Atlassian Support (just receive the error message: "Something went wrong, please try submitting your request agai...
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Hi there. Iam a new Jira user/admin. I creat a service desk Project using Jira Software. But a can't create a automotation rule. I try create something like: when a new ticket as open, using e-mail f...
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I would like to be able to post a comment that is triggered by an event (in this case change in status). The automation rule I created however seems to be posting a comment as an internal note...
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Good day, If I have JIRA licenses for 100 agents, it means that I have availability to include 100 people with the role of Administrator, Service Desk Team, correct? Clients who access the portal t...
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Every now and then I noticed the emails are not consistently being converted to tickets? Has anyone experienced the same issue?
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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I have a service desk agent who has a valid JSM license, and is correctly added to all correct groups to access our JSM support project. Only for him, some of the queues are showing 0 tickets, while ...
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Is it possible to add line breaks to the description field using the Alert API? I've tried using /n and </br> but those don't seem to work. Thanks, Bill
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We have an automation that works in response to another automation and it has worked for a long time, recently it stopped matching conditions or works very sporadically. The setup is as follows. 1....
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Hi Team, Context: We have a requirement where my client is using Jira Software (Cloud) instance(to define their sprint planning and create task/user stories/bugs on their own side), which I...
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