Automatically pass information to the JIRA Support Portal

[Ryan Oddie]

Our clients access the JIRA Support Portal via a link in our software.

Given that the client has already logged into our software we know who they are (which client)

Would it be possible to pass the client ID into the Support Portal (ticket submission form) so that the client does not have to fill the field manually? e.g As a parameter or in the body of the request?

Furthermore, once the client ID is entered in the form would it be possible to filter some of the other drop down menu's within the form based on that clients specific use case?

e.g The product they are using, the currencies they support etc. (which can be derived from information linked to the client ID)

[Ste Wright]

Hi @Ryan Oddie 

How is the data stored in terms of Client ID, and other information?

I've seen teams do the above using...

• Asset Management - helping link customers to relevant information
• Automation - setting custom fields based on trigger information
• ...a combination of both

Would one of these options work for you?

Ste