Community resources
Community resources
Community resources
Jira Service Management
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- Question
- jira-service-desk
- jira-service-management
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I would like to set up a repeatable task with subtasks assigned when someone completes the new employee onboarding request in the portal. Is this possible?
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We have a user that wants the same workflow to have a state configured for approval that then conditionally goes to either one state or another upon the user clicking the "Approve" button. He wants ...
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Al querer descargar los ISSUES de un Filtro Jira a un sheet me sale error con complemento Jira Cloud for Sheets " looks like we stumbled a bit, please try again or contact Atlassian suppor...
- Question
- cloud
- jira-service-management-cloud
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...reate requests through a portal we created for internal public only. So I'm wondering what's the best way to allow everyone to have access as a customer (portal view only) without having to add them m...
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Hi, I have a list of over 1000 services that i need to import into Insight and JIRA Service Desk. it possible to import using CSV ?
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Hi, Im creating different dashboards for a specific project. After creating it, there's an option of "sharing" it. If I edit that option by giving edition and view permissions to an specific project...
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I have removed the "Priority" field from all configurations and it is still showing on the Customer Service Portal. I have read multiple suggestions and it is still showing. Any suggestions o...
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There's new user joined company and I invited him as what I did before. However, this time the new user hasn't received anything. I tried to resend in user management tab for several times, and he ca...
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One of the things I'm able to do in PagerDuty is to edit rotations, and to define an effective date for that edit, so that if, for example, I want to add a user to the rotation, but have that additio...
- Question
- opsgenie
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Hi. I have recently created 'log a change' request type. Users are logging any changes to the system/database etc. It is currently in American time and date format. This is also not very prec...
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Hello team ...trying to create an auto that will trigger the round robin every week instead of each time a ticket is created...so teachA has all incoming tickets for the week ...then on monday 9am Te...
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Hello everyone! This is a slightly off-standard question. I have text that should ideally blink to grab attention. On my screen, in the Field help column, the word EXAMPLE should be blinking. In...
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It would be helpful and more efficient to be able to insert a template when I'm working on a ticket and replying to a customer, as our replies are often the same or similar among different customers.
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Hi Community, I am plying around with the JSM with connected confluence knowledge base. Generally the search work fine but I fear that over time that number of hits will be too many. W...
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Hi, We're trying to get very basic holiday management implemented with Opsgenie. Before Opsgenie (on a spreadsheet) we had multiple schedules where we cycle through team members. If a team member i...
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What happens to the existing Alert in Slack when I acknowledge or resolve that alert in the OpsGenie console? Do you have a wiki explaining the complete bi-directional workflow?
- Question
- opsgenie
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Hi! I have a challenge that I hope some of the experts here knows how to solve. Previously we have used many different addons in workflow automation, but are using Jira automation more and mo...
787 views 4 0 Deleted user October 29, 2021 -
Hi Community, Webhook in JIRA is set and integration in OPSGENIE as well. Alarm is created correctly in OPSGENIE when a critical incident is created. However, when acknowledged a...
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Can we change colour code of unassigned tickets coming into Jira?
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I Just wanna ask, because JSM is using the Opsgenie under On-Call section, since we are planning to use the JSM, how many users I can add in Opsgenie if I avail the standard plan of JSM?
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I see we can add custom fields to Issues, but I don't see how to add them for Organizations (and related contacts)? We need to be able to track mailing address & phone number for both Orgs and C...
1,388 views 4 3 Deleted user October 28, 2021 -
I am attempting to remove a user from our JSD Cloud version without success. Here's what I see: I access the user within admin.atlassian.com, click the three dots and select Remove us...
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Hello, On Atlassian's own security page, they state they use Jira for their own information security incident response ("How we use our own tools"). I'm curious if they have ever shared their projec...
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One of the major barriers I find to switching entirely to using JIRA Service Desk is the inability to restrict the different portals to only customers while still allowing emails to go through. Ther...
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