Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Is it possible for the reporter to change the approver once the ticket has been summited

Michael
Michael
Contributor
March 31, 2022

Hi, 

Is it possible for the reporter to change the approver once the ticket has been summited 

 

image.JPG

Answer
Watch
Like Be the first to like this
371 views

1 answer

1 accepted

0 votes
Answer accepted
Dave Mathijs
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
April 1, 2022

Hi @Michael , why would you want to have the Reporter be the Approver? To bypass the approval process?

You could add the Approvers field to the request form so that customer can choose their approver.

Then you can create an Automation Rule where Issue Created is the trigger, then compare values of Reporter and Approvers as condition and auto-approve those requests as the action.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events