Community resources
Community resources
Community resources
Jira Service Management
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We have a current Service Desk project that is linked to a mail address that our customers can mail us on to get support on various IT related topics. We want to have a second service desk that is re...
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Hello, My company has recently changed name and I need to change the Name of our Project and also edit the introduction text as this includes the name of the old company. I have followed all the ins...
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I use K15T backbone sync, so I'm not sure if I should start with them, or if someone in the Atlassian community can help. If I make an internal only comment, how can I make that same comment public...
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Hello, I am trying to import to an Insight Schema using Insight Discovery after scanning but I am unable to because it requires a license. I am also unable to find the Application under "Find ...
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This workaround is meant to help projects where it is necessary to assign a new issue/request directly to a specific agent to better organize the queue management. For a such scenario, ...
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nvm
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Hi, i have a interesting case where i try to hide a Field based on Group membership. It is very important that the field is only shown to People of a certain group over a number of different Projec...
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When I set up automated emails, I can, for example, send an email to myself with the assignee, reporter, status, etc in the body of the email. But instead of getting the reporters name, I get a...
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Is it possible to create a new status with a customized notification and add it to a workflow? We are looking at the possibility of using Jira Service Management Standard and over 50% of our efforts...
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I would like to provide a saved search for my team which shows all alerts which are either currently open, or were closed within the last 24 hours. Is this possible? We have all our aler...
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I have a user developer who is building an integration with one of our other tools. They are using the API integration and are able to submit alerts which work and we have configured a Jira Service M...
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Our on call schedule starts at 5PM Central Time / 6 PM Eastern Time and goes until the start of the next business day 7AM Central / 8AM Eastern. One of our team members just started on call, for our ...
476 views 1 0 Deleted user November 16, 2021 -
Hi everyone We're trying to get a better user experience for the people that reports issues or request by dynamic forms Is there any way to add suggestions to the title of the issue/request to orie...
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Hello! I would like to create cascading filters having asset types "PCs" (sub types are Laptop, POS PCs, Terminal, Workstation) and "Servers" (Server, NAS etc.). So while creating new asset object a...
- Question
- jira-service-desk
- off-topic
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Hello, my company uses Salesforce Sales Cloud, with basic Case functionality. We do not have Service Cloud. Is it still possible to use the OpsGenie integration, or do we need Service Clo...
- Question
- opsgenie
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Our team recently found that one of our tools does precisely what we use the Jira Service Desk for and were wanting to remove it from our arsenal. However, we want to keep the data associated w...
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Server downtime in your company: No need to panic, because you have chosen Opsgenie as a reliable alerting system and have already set up Incident Rules. So relevant incidents are directly identified...
- Article
- opsgenie
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Hey I want to use the addin to create the approval mails for service request with approval and so far the trigger is done, but the context in the actual email I just can't seem to find the correct l...
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Hi there, I tried to set up an automation that should do the following: When a certain status is entered - - if the issue is of a certain issue type - and the values of field A and field B are th...
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Hi All, I receive a notification email from a live chat service for IT Support which creates an Issue in JIRA SM as expected. The body of Email ( Issue Description) contains a Email address...
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We have a requirement where in we are building a custom UI element where we need attachment link. So we abstracting the Attachment URL via an API from Jira Service Desk. But when clicked on that URL ...
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Hi there I want to create a rule that cleares the Organization field if the reporter is sending from a certain domain. I have tried a few variations but nothing works. Can you please give me so...
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デフォルトで用意されている課題タイプ「[システム] インシデント」のトランジションについてです。（リクエストタイプは 「システムの問題をレポート」） カスタマーより、このステータスがオープンから変更できないとの連絡を受けました。 トランジション（オープン ⇒ 進行中や完了など）権限をカスタマーに割り当てる必要があると考えているのですが、設定はどこで行えるのでしょうか。  ...
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Hi there, The posts I've found relating to this are about a year old. Does anyone know if support for MS Teams is being worked on to be used as a Conference Room? I imagine there are thousands of us...
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What is the difference between accepted and closed status of user story?
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