Community resources
Community resources
Community resources
Jira Service Management
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The problem is that we have multiple agents pulling issues from the same queue. When 2 users open an issue at roughly the same time and assign it to themselves (without refreshing the issue page afte...
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Hi together, since some days I got a configuration problem with my jira account to get the mails sent to my connected mail account. It worked, but it seems the range of ip´s atlassian is using is m...
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It would be appreciated could you please share the screen print of the automation rule where support resources /agent has not been updated the public comments towards customer for past 3 days. &n...
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Is there a way to turn on and off an automation rule for a specific date period? Example: I have one called OOO and I turn it on when the agents are gone. However, I want to put in a sta...
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I'm trying to add the "Log Work" to the "Assign" screen that pops up when I click the Assign Button when viewing an issue from my Board.
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Hi all!! I was wondering if there is any chance to see in the portal announcement the url like myurl instead of https://myurl.com.ar/ Thanks in advance, Ro
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Hi: I am trying to add a team and members to Opsgenie. What is the proper role needed to do this. Currently my role is of user. I am trying to set up the ability to link a Jira Service Management...
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- opsgenie
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I am working to complete the following statement but am having a heck of a time completing it. Can you help? Here is the first thing: If {{issue.effort level}} = "Value" set {{issue.effort ...
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Customers of all sizes want to digitalize, automate end-user support for employees and customers. The pandemic has increased the pressure on Enterprise support functions to change and adapt to t...
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Hi, I would like to know if it's possible to escalate a priority dinamically based on the numbers of time that one alert happens without a ACK. For example: if some P3 alert happens only 2-5 t...
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Can we create a custom field(Date type) which is automatically updated based on the action we perform on a specific issue type to a specific field level action (For ex: comment section(Internal/exter...
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Hello, we have been using Jira Service Desk for a few months now. Recently (about 1 week), we no longer see customers within the organizations. Also, customers that have already been created can no...
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Hi there, I have implemented an "Issue Security Level" to control who can and cannot view Issues. Accordingly, only the "Reporter", "Assignee" and "Administrator" can view the issue. This is...
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解決済。
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I created a postmortem in Opsgenie, but when I publish it and click Export to Confluence, none of my spaces appear. What am I missing to connect them?
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- confluence
- export
- opsgenie
- post-mortem
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Hi Communitie Having a little issue with our instance, In the notification bell screen, our jobs have "unable to load" - this started to appear today and seems not to affect every notificati...
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Hi, I've setup a couple of email addresses that JIRA Service Management checks in order to create tickets. I noticed that when I send an email to these addresses, it would take hours before an issue...
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I'd like to set up an automation that everytime someone adds a comment it automatically changes to In Progress. I've been trying to create one but I get an error that says that my rule execution fail...
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Quando evoluímos um chamado, o cliente visualiza essas evoluções de cima para baixo. Existe a possibilidade de aparecer as evoluções novas primeiro?
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Quando alteramos um status, automaticamente o chamado é evoluído com uma mensagem automática. É possível alterar essa evolução? Ou excluir essa evolução dependendo do status? Exemplo: Ao colocar um...
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Hello. I was trying to add a custom email account but doesn't work for me, I raised a ticket from the email account but never show up in my Queue
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Hi All. Context I create a field name "usuario requerido". Its a field of type "user picker". I can add users to this field by their mail. Then, I have a security group call "" Tesoreria Mixc...
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Provision Group access to Administration Groups via JSM Request. I have been trying to find a way to provision access to groups via JSM request. So if specific values in the request are met and an...
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I am reviewing Jira Service Management; how do I use Opsgenie with Jira Service Management? Are there settings in each application so that it allows to user to create an incident in service manager a...
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Currently when a Service Request comes in via email it goes to Waiting for Support status. This is therefore the initial status of new requests. When the Agent asks for more informa...
Atlassian Community Events
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