Community resources
Community resources
Community resources
Jira Service Management
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In Jira service management we have a project called helpdesk that we use as our IT ticketing system. We have all our users auto provisioned and synced from 365 and their names and emails address and...
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good afternoon I'm creating a file to open an issue in jira service management but I needed to attach files, which parameter can I include in the json?
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The Change Request is pending approval. It requires at least 2 approvals from an Approver Group. One approves has approved. How do I see who has approved and who hasn't? I see no indication anywhere....
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Hello! I'm currently writing groovy script to retrieve the list of object attributes in an object linked to a Jira issue. I'm looking for a get function or method to help me with this. is there a me...
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Our company has standardized on support@ourdomain.com as the sole means of email communication with customer contacts. This has both advantages and disadvantages. Advantages Replies to issue...
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Is there a way to make my automation comment reply to customers instead of making an internal comment ? My portal users cannot see internal comments, I made this automation for them.
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UPDATE Feb 3rd at 5PM: Thanks again to everyone who participated in this AMA about the new no-code/low-code form builder in Jira Service Management Cloud. Simon Herd (Product Manager) and I recorded ...
- Article
- forms
- jira-service-management
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I am working to import a Discovery Tool export into Insight. I am using the DSC option and importing the zip file that the Discovery tool creates. When I go to do the import I get the err...
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Hello, I am working on building a workflow for the JIRA cloud and am able to build one , associate with the project and use the statuses in the workflow as needed . But the problem here is while cha...
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I have two service management projects that each contain the "Change" issue type. Both projects are still in use, one of the projects (ICC) contains the old "Change" issues that are depreciated...
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Team...I am trying to allow others within our group to open Jira support tickets but it appears you need to be an Admin...is that a project Admin or site Admin ....what are requirements to open a Jir...
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Hi! For some odd reason, the Jira Integration on Intercom is not generating an internal note (on the Intercom conversation) when there's a new comment/update to a linked Jira ticket. &n...
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Hello everyone, I'm trying to make automation for edit value for "Component" field. My case is to add the extra component if the filed doesn't have it for concrete issue type. I'm trying to use thi...
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As a form builder I would like to control the usage of the Send/Cancel buttons when a user is filling out a form. For example, I have a comprehensive form with dynamic sections that contain req...
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Tenho um quadro de equipe que não foi feito por mim e não consigo colocar esse quadro em kanban, e todos da equipe visualizam dessa forma. Onde posso alterar essa opção (visto que estou como adm e nã...
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We are running JSM and Jira server, hosted in Eficode Cloud. For Internal IT issues, it is not helpful to have a Comment internally button where Comments shows up only in Jira, and a Sha...
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Hi community, Testing Insight and need to enter data manually. How can i do this; Thank you.
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Dear Folks, we have Jira Service Management Cloud and we want to connect to an own knowledge base (instead of Confluence). Is it possible? If yes, how? Can you recommend addons? Big thanks ...
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Is there a definition in the Jira Service Management (Cloud) automation rules that iterates up to arbitrary conditions? There is a conditional expression, but it seems that there is no iterative proc...
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Hello, I need select a project "X" and get data about time elapsed between the ticket are registered in Jira till first comment. How to write SQL code? select * from jiraissue, ...
402 views 3 1 Deleted user January 26, 2022 -
Hi, In an automation rule I want to use a JQL that checks for request type and also whether an InsightObject is linked to open issues. Does anyone know if (and how) I can use the following IQL in a...
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Hello all, is it possible to direct something at a specific customer (Portal only) via @username to trigger an e-mail to this specific customer? If so, what configurations must be done? The user ha...
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Hi, we are trying to move away from a process where most of our requests are emailed to us and then someone has to make a card for it in Trello (yes we are using templates). Parts of our organiza...
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以下に関する情報の掲載箇所を教示頂きたくよろしくお願いいたします。 --- ・インシデントの親子関係の関連付け。（親から派生した子インシデントが存在する場合の関連付け） 具体的な設定方法等記載箇所 ・変更要求の入力項目の関連付けは可能か。（変更入力項目を親入力項目から派生した子変更入力項目への関連付け） 例.親:「変更要求」入力項目、子：「テスト」入力項目「リリース」入力項目等） ...
294 views 1 0 Deleted user January 25, 2022 -
Hi Everyone, Is there an estimate of when we'll see the Proforma functionality incorporated into JSM Cloud? I've checked the roadmap and it looks like the time has come and gone unless I'm misreadin...
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