Atlassian Studio: workspace fails with generic server error, cannot create Rovo agents

[Yvonne Miglar]

Opening our Atlassian Studio workspace fails with the generic error page "An error occurred – The server encountered an error and could not complete your request." This happens on both /landing and /agents, so we cannot create any Rovo agent.

What we already checked on our side:

Possible lead: our organization has data residency pinned to Germany for all six Atlassian products. Please check whether the Studio workspace backend is affected by this pinning.

Please advise how to restore access to the workspace.

[Jean Horn]

Hi @Yvonne Miglar !

The best approach here is to open a support ticket directly with the Atlassian Support team using this link: https://support.atlassian.com/contact#/

Since this issue involves backend logs and organization settings, like data residency pinning in Germany, the support team can look directly into your instance and verify if there is a specific block or bug affecting your Atlassian Studio workspace.

Hope this helps!