Community resources
Community resources
Community resources
Jira Service Management
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Whenever a ticket is raised in JIRa service desk, I want the status to be moved from Open to In Progress automatically. How can we get it done?
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I am developing integration with my app via JIRA / atlassian API. I have correct connection with app. "Test connection", "export clients", "get project list" are working properly. When I tried to c...
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On Service Desk, I am trying to connect the the Microsoft Exchange portal. This has always been done by only clicking on the Microsoft button under the "Connect a custom email account" he...
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Hello Jira Service team, We are using following command to upload Robot Framework results - curl -H "Content-Type:multipart/form-data" -u <uid>:<pwd> -F "file=@output.xml" https://<s...
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Hello Support. I have an issue here. I have contacted my own email administrator, and found out that we don't use any DKIM and we would like to prevent adding SPF record into the dns server to preve...
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Hello Support, I would like to know if my email domain does not use DKIM for record, and we would less prefer adding SPF record to prevent unnecessary hop to our domain, how can we get to ...
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I have two date custom Fields : Defect logged date and Defect closed Date . I want defect closed date to be greater than Defect logged Date .I would like to give message if the clo...
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Hello Community, hope you are all doing well. I am leading a Technology department with 3 sub-areas: IT-Ops Software Engineering ERP-Ops I have created a service management project for each te...
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I need to assign the issue to a particular assignee when the issue is created and the "Request participants" field contains a specific email address. I use simple Then I test by sendi...
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Hi, I noticed that when the linked ticket is created from a JSD ticket using automation rule, the attached file(s) is not copied over. How do I include the attachment. This is automation rule attac...
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...ustomers (not to the general public). How can we manage these permissions?
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I read through a lot of documentation for Insight and I have not found any information pertaining to how it discovers and reports installed software. Does Insight have the ability to Discover i...
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Commented on 25th but it not showing in customer portal , 26th commented comment is showing ...
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Hello All. I am trying to create a crons expression to run twice a day every day but I am having no luck. I am using 0 16, 0 22 ? * MON-FRI to get the out put of 4PM and 10PM Monday - Friday but inst...
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Hi, We would like to embed a chatbot into our JSM Server installation. We can do this by editing the code behind the page. Wanted to check that this wouldn't leave us in a situation wher...
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In Jira service management we have a project called helpdesk that we use as our IT ticketing system. We have all our users auto provisioned and synced from 365 and their names and emails address and...
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good afternoon I'm creating a file to open an issue in jira service management but I needed to attach files, which parameter can I include in the json?
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The Change Request is pending approval. It requires at least 2 approvals from an Approver Group. One approves has approved. How do I see who has approved and who hasn't? I see no indication anywhere....
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Hello! I'm currently writing groovy script to retrieve the list of object attributes in an object linked to a Jira issue. I'm looking for a get function or method to help me with this. is there a me...
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Our company has standardized on support@ourdomain.com as the sole means of email communication with customer contacts. This has both advantages and disadvantages. Advantages Replies to issue...
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Is there a way to make my automation comment reply to customers instead of making an internal comment ? My portal users cannot see internal comments, I made this automation for them.
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UPDATE Feb 3rd at 5PM: Thanks again to everyone who participated in this AMA about the new no-code/low-code form builder in Jira Service Management Cloud. Simon Herd (Product Manager) and I recorded ...
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- forms
- jira-service-management
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I am working to import a Discovery Tool export into Insight. I am using the DSC option and importing the zip file that the Discovery tool creates. When I go to do the import I get the err...
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Hello, I am working on building a workflow for the JIRA cloud and am able to build one , associate with the project and use the statuses in the workflow as needed . But the problem here is while cha...
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I have two service management projects that each contain the "Change" issue type. Both projects are still in use, one of the projects (ICC) contains the old "Change" issues that are depreciated...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |