Community resources
Community resources
Community resources
Jira Service Management
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Hi. Hi. We don't know why Opsgenie integration was enabled. The people working in our instance don't like the notifications from Opsgenie and I have got the order of disabling the integration of O...
- Question
- opsgenie
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I am trying to find more in depth guides on how to use Insight to its full potential, the documents online are very generic and I am sure the way I use it could be improved, any help would be appreci...
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I want to add a link at the top of the customer portal. As you can see in the screenshot below. Does anyone know if this is possible in any way?
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Dear Sir, Can I add attach file field in new forms? Please help me. This is new forms. No default request form.
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Customers disappear after adding to project
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We are using Jira SM for our new IT helpdesk ticketing system. My question is how to my customers (end users) submit tickets if they do not have accounts? We have 50 licenses for agents. When I try t...
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When an agent is viewing a service request, how can we provide them the ability to update the date in the service request with such a changing urgency? Thank you
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Hello, we want to provide users' ability when they submit a service request using a form. The field attachment is not available as a related JIRA field on a form and can only be added at the re...
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We have many projects that share fix versions and releases. Is there no way to efficiently create these across projects?
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Hello, I need to update the due date for a service request when a form is opened as opposed to after a form is submitted. For example, a new employee request is due date is two weeks fro...
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Hello - I recently migrated from GSuite to O365 and it broke our inbound and outbound email handlers. Would someone be able to walk me through how to get this connected again? Thank yo...
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Tell me please, how to add a comment to a Jira issue from a Slack channel using the issue number tag?
- Question
- jira-service-desk
- jira-service-management
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We use traditional username/PW authentication for our Service Desk customers. However, a customer of ours uses various atlassian.net web services and when accessing our service desk landing page they...
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Thanks
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I'm using insight for cloud and I have an object type called "employee". within that object type, I have a Jira user attribute which is set to "User" attribute type. Most of the employees don't have ...
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Hey I need help. I'm creating an SLA, based on "Portal Groups". How do I call the "Portal group" data in "Items to display (in JQL)"
- Question
- cloud
- jira-service-management
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Looking for information with what can't you do in the JSM Help Center?
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If I have a queue with multiple pages and I go to a ticket from the second page of the queue and I return the queue is shown again from page 1. Is there a way to change this so I come back on the pos...
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I would like to add a custom field without going on all my cards
- Question
- jira-service-desk
- jira-service-management
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We would like to know how can we get the change management workflow described in your documentation https://confluence.atlassian.com/servicedeskcloud/managing-changes-with-your-it-service-de...
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Bom dia tudo certo? Estou com uma duvida onde não acho em lugar nenhum sobre eu consigo separar por fila os usuários do Jira , um exemplo "Joao da suporte as filas n1, Pedro só as N2" gostaria d...
- Question
- jira-service-management
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Hello. I would like to use Service Desk API to create a custom widget, which would receive requests from users without authentication. However, when I make a request to our Service Desk project, I g...
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Hi, I'm trying to enable visibility for the Opsgenie alerts to everyone through prometheusRule with no success. The alerts are sent normally, responders are receiving, but if someone for other...
- Question
- opsgenie
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I have Alerts in Azure Application Insights that are fired if exception count > 0 and then the message is sent to OpsGenie via webhook. The integration works great, but I need to include more info...
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Hi, My service project's default language is German. I added and enabled one alternative language: English. The system language is English. When I go to profile and set language to "Automatically de...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |