Community resources
Community resources
Jira Service Management
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Hi folks - we’re excited to be partnering with Forrester Research on a new webinar later this month: Fighting Siloes in Enterprise Service Management. Enterprise Service Man...
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Hi I would like an alert or list of tickets that have not had a reply to customer in the last 3 working days How can I do this via JQL or automation? Thanks Jerry
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For the audit I need the following SOC1 report and bridge letter for JIRA: Jira-Service management SOC report with Bridge letters to match balance period Let know if you can provide.&nb...
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...roject. How do other's set up something like this? I am looking for something like a "public" dashboard for our employees so they can see tickets, or even vote on them, etc.
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The needful fields are marked as required on the request form; however, when a ticket is created using CREATE button in Jira these fields aren't mandatory. To have consistency while creating a ticket...
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Hi all, I would like to have a field that is not compiled by the customer, but by the agent. Once the agent compiles it should be great to show it to the customer inside his portal (such as the "sta...
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I'm using a custom form for a certain type of Service Request. I want an automation to read the value in that form field and use it to populate a field on the Service Request. I don't see any way t...
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Is there a way to integrate Jira and Google Calendar? When a user creates a ticket, it automatically adds to my calendar.
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Hello Community, I am unfortunately new to automation in Jira and am stuck. The automation I created is supposed to set a ticket to "open" when a comment is written and it is set to "Done"....
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Hello, I am looking into asset tracking tools for my internship. one of the requirements is being able to see how much/ often a user uses a application/ software. I have read up a bit and I see th...
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- jira-service-management
- jira-software
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Hi All, I am using a Jira service management project in which there is a customer portal with 5 to 6 forms populated with required custom fields. One of the common custom fields is the single selec...
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Hi. I'v made form for hiring people. The form is being filled by hiring manager and ticket is created. There is on the form one custom field which I need to be filled by someone form HR (hir...
278 views 2 0 Deleted user March 14, 2022 -
We are trying to access JIRA Insight IQL API. The iql query "objectTypeId = 316 AND objectId = 564" yields exactly one result in UI. However with the following API, using this same query gives a jso...
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We use a JIRA Cloud service desk to allow engineering employees to request FEA Simulation on their designs. Most requestors are not JIRA users and only have access to the Customer Portal to view thei...
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Kindly assist, set up an escalation process, but does not get triggered. Only the first notification for the team. Alert was not acknowledged. Does Team escalation require Integr...
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- opsgenie
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Hi team, Looking for any advise on how to execute on this. Currently, my team is using service desk where we handle all incoming requests/tasks. However, there will be instances where a membe...
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Hi, I set up automation to perform an action if the "initiator is not a customer". However it doesn't seem to work. I'm referring to customers who creates a ticket by mail. I don't know what th...
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Hi everyone! I am wondering if there is any better way to change between Issue Types. We are following the steps I shown below, but it is not something ideal for us. 1. First we are going to the ti...
355 views 3 0 Deleted user March 14, 2022 -
Hi , I will migrate from Server to Datacenter and I used "Anonymous Portal for Jira Service Desk" on my portal . Existing only in server version, I would like to find a way to reproduce its operati...
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Hello, I have one email address that have to automatically receive email customer notification from every request created within the project. However, while setting up the rules for customer n...
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Question 1: What is ${request.details} ? Is it all fields present on create screen? If so, Question 2: I have Insight Object/s fields on my create screen but none of them appear in the email no...
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...ervice is openly provided by one or more teams to the members of your company. External Customers: Users who are outside of your company. Often a subset of the general public. Where your company p...
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Team, I have been tasked up to generate a monthly report where in reporter is from specific email domain i.e. @XYZ.com.au and @XYZ.co.nz. Have tried applying following filter reporter in "*@x...
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I have an integration setup which utilizes the API route /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer to add a user to one of my Projects. It accomplishes that fine, but it doe...
1,250 views 7 0 Deleted user March 13, 2022 -
Is it possible to limit engineers from logging more than 1 hour for an individual issue? We need our engineer to log at least 8 hours in our Jira Service Management but we do not want an engineer to...
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| August 28, 2025 10:24 PM PDT |