Community resources
Community resources
Community resources
Jira Service Management
-
Hello, There are several actions, conditions and triggers related to Insight objects within the project automations in the Cloud version of Jira. But I can find them nowhere in the datacenter versio...
-
Issue: Upon receiving tickets in the Jira queue, the Reporter field is wrong, it is the default email address for our company, not the original reporter's email address. This happens only...
-
Hi, we want to use the feature, to create a Jira ticket, when a phone call will appear in our Opsgenie. I found the option in the new Integration Jira Service Management Cloud, but the...
- Question
- jira-service-management-cloud
- opsgenie
-
Is there a way to use a header tag and change the font size and color (via inline CSS style maybe)? I tried using Markdown and HTML but they don't work.
-
Hello! I'd like to add a Client criterion to default basic search view in Jira so that it'd show fields Project, Client, Type, Status, Assignee. Now it looks like this: Custom field Client alre...
-
Hello, I'd like to Link the field "Labels" from an Issue to a Checkbox Field in Forms. If yes is chosen, I'd like to link it to the Labels Field inside the Issue that the form creates, so the w...
-
Hello, Could you please clarify if I need JIRA user accounts to create tickets in Jira Service Management? Or JSM may be used without JIRA user accounts? Thank you!
-
Hi, i have a question: In our jira service management project i created an automation rule: When the subtasks status change from "Planning" to "In Progress" an notification shall be send to the assi...
-
when I'm trying to add a comment in that project no toolbar is showing above can anybody please help here
-
If you use the Jira service management widget, this API is executed. https://{myservice-domain}/gateway/api/gasv3/api/v1/batch What is this?
-
When an agent selects cancel request, it sends out a CSAT to the reporter. Can we turn off CSAT for canceled requests?
-
The change management workflow for Jira Service Management do not have the CAB approval in the workflow.
-
Is there a way to give access to anyone and not request that they log in or create an account to view the help center and the associated KB articles?
-
I've been adding default descriptions to my ticket types and my team likes to use tables to define acceptance criteria for user stories. There is no option to add a table from the UI and when I try t...
-
Hi, Im looking for a solution to add to our internal web based system for users to be able to submit system issues/bugs/improvements etc and attach a screenshot o screen recording, is th...
- Question
- jira-service-desk
-
Hi, I'm wondering if you can change the icon for priority to a text or a bigger icon. From what I can tell it's locked at a 16x16 image and you're forced to provide one. If you don't you get an actu...
-
A fresh new integration experience calls for a fresh new look and feel. It’s hard to believe it’s been nearly two years since Halp joined the Atlassian family. 🤯 A lot has changed in those two...
- Article
- halp
- assist
- jira-service-management
-
Hello, I'm trying to create an automation that whenever a certain sub-task type is created, it is automatically given a time estimate. The automation appears to be working EXCEPT when the sub-task w...
-
I am testing the ability to reference objects in different schemas using an external import. I am receiving an "UNKNOWN_REFERENCE" error for the "referenceObjectTypeName" fields in my JSON. I am tryi...
-
Hi, I have a "master ticket" that is created via portal request. This in turns create a bunch of tickets through automation, that is assigned to different teams. In one of those tickets, an assigne...
-
We recently upgraded to JIRA 8.20.5, and now users are seeing a blank space at the top of the "Queues" view: This blank space is only appearing on the "Queues" view - "Customers" and "Reports" v...
-
Hi Jira Community. We are trying to set up a very basic service desk in Jira. I can see that there is a portal available to customers but for now, we simply want our support email address to forward...
-
I want to specify special image to appear as the og:image when sharing the link of my confluence/space, but didn't find a straightforward way to achieve this! I had tried JS but then identified that...
-
I want to specify special image to appear as the og:image when sharing the link of my confluence/space, but didn't find a straightforward way to achieve this! I had tried JS but then identified that...
-
Hello, we currently integrated a Jira project with Opsgenie. So far the integrations works fine however we would like to do the following if possible: Automate incident closure once the associated ...
- Question
- automation
- integration
- jira
- opsgenie
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 36 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |