Community resources
Community resources
Community resources
Jira Service Management
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How do I pay for a subscription? In the payment information, it was displayed that "The account is under external management Contact your partner or reseller on the issue of making changes" Up to thi...
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Hey guys, anyone has any experience with injecting JS via announcement banner to only certain parts of the application ? In my use case, I need to change the description in insight object Att...
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We are testing JSM. The client only displays comments. We want to display more content，for example details ,description.... . How to operate? Current information。
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Hi all, Looking at creating a new ticket from a closed ticket comment added. When the new ticket is created, a comment is added to the trigger (or closed ticket) with the new ticket number. What w...
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I'm a Jira Sys Admin configuring a company-managed service desk project and I am not able to see the attachment field as an option to add to the form. The attachment field is added to the screens by ...
- Question
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How do you set of different ticket status for Service request? We have already set the following on our project: Open Work in progress Waiting for approval Onhold - This is status has ma...
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I have an insight object type called Branch. Within this object is an attribute called Approval level. That attribute contains either L1 or L2. How do i set a condition where as if a branch is select...
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I have multiple object types Branch L1 Approver L2 Approver What i want to figure out is if i have a branch object "blue spot home loans" i want to set l1 approver object to "scott federman" an...
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I created my own plan and for filter I like to add some custom field. Since I am Admin, I can see the Custom fields that I need for Plan, but I just don't know how to add that Custom field to my plan...
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I'm the IT manager for a small SAAS business (>75 employees). We have been using Jira Work Management and Confluence for a couple of years, and Slack for IT support. I've just become aware of Jir...
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Hello, good morning atlassian community, right now I am facing an update of jira service management which is in version 3.16.0 and jira core in 7.13.0 and has the following plugins: -Adaptavist scr...
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Hi! I set up a time to response SLA for different priorities: However, for example for priority "Critica" which is established with a 12h time goal, shows as "within 96h" in the...
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Hi everyone! Are you interested in helping Atlassian University improve their content by beta testing their newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our ne...
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This is a fresh Jira Service Management cloud instance, no changes except for the domain, outbound email settings, etc. When I go to all insidents and click "Create", I am getting "Something's gone ...
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One agent in my service desk project stopped receiving email notifications over a month ago. Before they stopped it was working fine for him for several months. This is the only agent that has this i...
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If you click on any Service Type project settings, by default if opens the Request Types section which is related to Jira Service Management. It displays the icons con the left as blurs and disables ...
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We have auto generated email when ticket is resolved sending to customer, where they can click on stars to rate the service , but now the URL just display a blank page, nothing happens. Here co...
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Hello, I need to remove a users ability to delete tickets. Is there a way to block that in Jira Service Management?
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Hi all. I'm coming from PagerDuty but must keep it up for a while. Is there any way to forward/copy PD alerts to Opsgenie without any third-party service? Thanks, Mateus
- Question
- integration
- opsgenie
- pagerduty
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I have a global integration to opsgenie for azure. We have filtered for each team based on apps that apply to teams. We have a catch all as the last filter. Many of our filtered don't catch, th...
- Question
- opsgenie
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If I delete a jira or jira service management issue, can I restore it? If possible, please tell me how to restore. In addition, it is the case of the cloud version.
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Hello, Is there a way to export a list of Opsgenie users along with configuration around notifications (type of notifications and phone numbers)? Thank you. William
- Question
- opsgenie
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We are looking to implement change management workflow in Jira Project but I only see this option in Jira Service. Any insight on how to implement in Jira Project?
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I'm trying to add a customized field into Create issue layout, but there is no Configure option in the upper right corner. There is just Show fields option. It's a Software project.
- Question
- jira-service-desk
- jira-service-management
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Hi All I need to create an Alert which should Run when the budget or quota of Work Log is about to be reached a specific limit i.e. 80 hours. Thanks in Advance Regards Shahzad
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