Community resources
Community resources
Jira Service Management
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At this point I'm giving up hope on Insights, but I'm hitting yet another extremely basic problem - We have a sandbox Jira instance and a production Jira instance - both cloud. When working with an...
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Hi, How to make a filter on JSM dashboard, that no one else can see..except the assigne ? i tried to make a filter. but, the other's still can see my task on dashboard. Best Regards, Adit...
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Thanks for the help.
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Hi, We use JIRA service management for our project customers. But some of our customers are based in China, these users cannot create tickets in our Portal. I checked others' questions, it causes C...
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I've asked a couple times but no replies yet. Need help on this! I'm looking to automate some steps within JIRA related to Branch Creation and PRs. My question is, when I set up a rule like the...
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Is there any special point of URL field in description ? Does it connect service project to URL somehow ? Thank you for answer in advanced.
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Hey folks, I have done some searching and am up to date with what I believe are the current offerings with respect to Outlook plugins. I have installed 2 of them, but there is a HUGE gap for me...
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We have two Jira Service Management projects created for internal customers and external customers respectively. Can these projects be combined internally for tracking by Jira Service Management Agen...
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We have two customer organizations created in Jira Service Management - one is for internal users (Internal Customers) and the another for external customers (Customers). We need to give Knowledge Ba...
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Whenever I have to create or update the mapping and schema for an object type, the icons for existing object types get reset back to the out-of-the-box 3D Printer and I have to change them manually.&...
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Hi, As part of the automation rule scheduled for the Jira Service Management project, when a Highest or High priority issue is created, I need to send an automated notification email to a DL. The li...
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We are using JSM Standard version, with that we are trying to use Opsgenie, but we are seeing limited functionalities only. what version of Opsgenie comes with JSM standard by default. Thank...
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- opsgenie
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Olá, Quando crio um incidente no JIRA e incluo um serviço afetado, meus stakeholders do Opsgenie recebem uma notificação. É possível retifirar essa opção?
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I'm configuring Opsgenie Teams stakeholders to receive notifications only in case of P1 incidentes are rised on Jira, but I observed that all users has a adm role in Opsgenie are receiving push notif...
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- opsgenie
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This workaround is meant to help JSM customers/users that have projects that already have ProForma activated but would like to use JSM Forms instead. For such scenario, I already have Pr...
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Hi everybody. We are using Discovery for our network devices detection, we already import all of our object into a object schema that works, but theres a problem. We have 2 Insight Discov...
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Hello everyone, I would like to know why a custom field does not update the list of users that should be displayed. We have a group called Approvers, but when we add a new user to that group, the f...
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Sziasztok, le van töltve az alkalmazás, S mégsem tudja betölteni teljesen a programot? Mit rontottam? Vagy lehet valami más ok is? Üdv ati
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- opsgenie
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Hi, I am trying to modify an existing API that already pulls $OGAlert.teams.id and $OGAlert.responder.id I want to replace those ids with names so, used these 2 fields $OGAl...
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- opsgenie
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Hello, For our company's account I have set up a SSO login via ADFS. The setup works okay, even though sharing cookies with the service account I wanted to use and a personal account I use for test...
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Why, when downloading the filter report, does it not download all the selected items, for example: f
Why, when downloading the filter report, does it not download all the selected items, for example: first response, severity, impact, etc.? In the filter to get the reports you select: first response...
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Hello, we have implemented a workflow with a Buisness Owner Approval. When the manager approve the issue, I can see in the history that the person have approved the issue, but the trans...
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I'm trying to perform a filter with OR and AND the content is in source JSON eventCode:123 Team: AZC Type: A eventCode:123 Team: AZC Type: B eventCode:123 Team: AZC Type: C Mount...
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I have sent an invitation to a staff member wich has failed to arrive. Can you help?
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Long ago, when I used Service Desk, there was functionality to add specific keywords to the subject of an email used to create an issue you could use to set the issue type and component. Fast forward...
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| Thursday | ||
| August 28, 2025 10:24 PM PDT | ||
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| August 12, 2025 8:27 AM PDT |