Community resources
Community resources
Community resources
Jira Service Management
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I want to be able to create an automation for one of our servicedesk that includes a service request to be able to create daily checks for example and have it assigned to an servicedesk customer. Th...
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Hi I wanted to know if there is a way to count the total number of tickets per organization (customers) per month with a dashboard/report? I tried with an JQL advanced search it works and also by a...
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I want a field to be Read-only in transition screen in jira. can it is possible ?
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Anyone know of a way to 'group' MS Teams notifications together when multiple issues are identified in an Automation? Right now, if more than one issue is identified the automation will send 1 Teams...
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Hi, I am currently working on a python script for Jira Insight insertions. I succeeded, not without difficulty, to insert some objectschema, objecttype and attributes. However I am stuck with trying...
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HI, we have a scripted issue picker field in our customer portal, but for the customer no issues are displayed. For me and other colleauges it works. ? Need customers more per...
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Hello, You can change the email address through which the notifications are written to the client, for example so that it would be the same to which the clients write the tickets. Thanks and regard...
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Have a user that has a corporate distro as his only email address. He was added as a requested participant in one of our Helpdesk tickets. When he receives email updates about said helpde...
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Hello firends, :D When i retrieve fields from result.body issue reqeust ( result.body.fields.customfield_10024 ) (Or directly from the script issue.fields.customfield_10024 ) It comes nul...
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Hi All How can I pull a report on "Time Work (logged)" on all tickets? This is when I logged time on a ticket.
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Hi There! In our project we have two organizations with customers. Let's say organization A and organization B. When a customer from organization A uses the email request to open a ticket, Jira will...
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WHen reporting an issue through this widget, if the email inserted is different than mine (or any person in the team) the issue is not uploaded to the issues dashboard. I think I have config...
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Dears, Can you please support me with the correct procedure for Jira service management project backup ? and what will be backed up ( Issues- workflows ....etc )?
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Hi, I have changed some names and flows of the Workflow for my project. And for some reason the description of "Waiting for Customer" transition still has the old description: "Respond to ...
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Hi, than'u very much for this truble... I've recently started to use the free version of Jira Service Management. i've added 2 fake customer for testing the pruduct but i can't manage the informat...
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Hi! So I'm in a bit of a pickle, I've tried every type of automation I can think of. Does anyone know if it's possible, or have any other suggestions/methods on how to get a custom field to update i...
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...orbidden body: {"errors":{},"errorMessages":["Property proforma.forms.i1 is restricted"],"httpStatusCode":{"present":true}} Any suggestions on what the issue might be?
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in the Edit Issue Security Levels section, when choosing who can see the issue I want to make sure the customer and participants can see the issue once opened, but it's not clear to me what selection...
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Hi, I wanted to create a form in Jira Service Management where users can submit a Project Due Date. When inside a form and I go to Add field--> Date , I do see the option to add Earliest Da...
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Hey folks, I've alertmanager integrated with Opsgenie working well, however I'm facing a problem when my annotations match more than one record fired. For example, I have a PrometheusRule to moni...
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Every project that i create appears 5 "ghost" customers with no option to remove and they do not show up in the "User Management". How can i remove them? Best Regards
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Hello, I recently connected my Service Desk project to our Slack by connecting our Slack workspace and configuring the Jira Service Management - Incidents app in Slack. When trying to create a Slack...
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I have 2 knowledge bases linked to my service desk for 2 distinct products and wanted to filter the article suggestions based on the request form. In each knowledge base every article has a label spe...
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Is it possible to Automate an Update of an insight Objects Attributes? Specifically I want to add multiple users to a single attribute in Insight. The Insight Attribute is setup for multiple ...
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My org works with an outside agency for software development. They have a JIRA project for all items we request. I'd like to set up an internal service mgmt project to gather and track all s...
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| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST |