Community resources
Community resources
Community resources
Jira Service Management
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Hello all, while inserting a default text in the Description field through the System Field->Description->Context. This default text is visible when creating the Issue through Jira internally,...
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Hi. I've Jira servicedesk on premis. Want to update Licenses but can't reach the menu, cause of "Loading app details.." and then the page stucks. How can I troubleshoot that?
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Hi there, I would like users to receive the notification email so they can reply directly through that email and have the reply reflect as a new comment in the jira issue. However, even though I se...
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I have an automation rule set up to send an email notification whenever a new comment is made within an Issue. I'm using Office Outlook as my email server. The rule executes just fine. However, when ...
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Is it possible to report on the number of customer satisfaction surveys sent vs. the number responded? I'm not finding a Series to add that to a custom report. Thanks!
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I would like to update these fields, but it looks like I can only update my own.
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I cannot find any documentation for a Cloud Importer similar to the one available for server. Looking for alternatives to Sync LDAP with Insight cloud
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Trying to create a slack plugin where it shows how many tickets were added/linked within the last week. I'm using the 'jira-client' NPM package, and can't seem to find any option to view past bug inf...
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could you please let me know what is the naming standards that we could following when creating the alerts , teams , schedule/ for eg. when the team name is Application Money Transfer what wo...
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Hello, We're migrated our Service Desk to Jira SDM in Cloud and I face a little problem. In our previus SD the users can access the portal with AD credentials. I have a few users with access ...
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So when someone create an item, is always necessary to chance the option customer and set then as whatever their e-mail is set as an organization. So that wasn't needed anymore I created a rule that...
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Hi! In Jira Service Management customers does not cost any type of licenses (agents does). On the features, it is mentioned that it has a integrated knowledge base. I read that agents can write/edi...
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So, I have a automations that sends the date in slack, but it sends time, year, month and day but I only want it to send me back the day and month, so it will be like 31/05. Thanks for any h...
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Hello! We have two projects that both have email requests enabled. When replying to emails sent via Jira the reply-to email is set correctly so that it allows the email to be added as a comment: &nb...
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When an issue is cloned it is showing the below formatting in the description field on the cloned issue. <b>Name:</b> John Smith <b>Preferred Name:</b> John ...
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Use Case: When: Issue Created If: "Request Type" = "Software Check In" Then: Update Insight Field Attribute Remove one Software Object referenced to a User without removing ALL references
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Greetings everyone! We are currently looking for an app that integrates Slack with JSM with the following requirements: Auto-create JSM tickets when a new message is added to a specific Slack chan...
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We're a company who provides a service to clients so how do I provide them with access to their project and dashboard without granting them access to all our projects we've got on Jira
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Is there a way to create an automation to delete a customer from Organization A and add them to B? In other words, if certain conditions are met I would like the automation to remove the custo...
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Hello, When I try to create a request type in a project managed by team, a default workflow is loaded. I would like to know where this default workflow is recorded in my project and if it is possib...
449 views 3 0 Deleted user May 31, 2022 -
Assignment group insight custom field has been added for the purpose to be able to assign issue to a group. Available assignment groups (insight objects/attributes) can be arbitrarily filtered (limit...
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I have been using automation quite some time now and one of the rules sets the assignee. I recently created a new project and made an automation rule to set the assignee. It worked for a couple of da...
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Hello, Is there someway when new ticket is being created an automation to add a Web Link in the concrete issue type. Example: We are getting Incident issue type (alarm) and we want to a...
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Hi everyone, I am trying to build a dashboard with number of tickets as per request type in power BI. I am able to see two request types in the Jira - Request type and Request Type(this is the one r...
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Dear Community, I have two questions: 1. The customer wants to have a visibility in the portal to the fields which are populated in Jira Service Desk, for example: when the bug is corrected, then fi...
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