Customer reply via E-mail issue

[Nikita Simanenkov]

Hi Community,

have anyone faces an issue, then customers reply to tickets straight from their emails, and their responses inside the ticket contain all of the signatures, pictures, and other junk.

Is there a way to stop this email thread and signatures from getting inside the ticket comment section? 

Thank you in advance!

[Kian Stack Mumo Systems · Accepted solution]

Have you looked at this documentation?

[Nikita Simanenkov]

Kian thank you !