Community resources
Community resources
Community resources
Jira Service Management
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I have found it works reliably if the issue is created via email request, or by the Help Center/portal. However many tests have shown that adding via issues created by the green "create issu...
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Anyone know how to get the issue name as an link with an automation in slack? Like the one in the Print Screen
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Hi, I am trying to integrate powervirtual agents (bot n ms365) with jira service management. I am able to create jira tickets via api from info user provides to bot. However, the reporter field req...
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what do i need to do to use JIRA as a dedicated helpdesk ticketing system for my upcoming deployment
Good afternoon all, I am in the military, about to deploy, and will be working in a helpdesk capacity. I specialize in radios/RF/HF/UHF so I am not a IT professional by any means but theres ...
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- jira-service-desk
- jira-service-management
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DON'T WANT = New tickets created via emails sent to our email address. WANT = Customer email reply to question sent from JSD issue to log a comment in the issue. WANT = Customer email reply to a no...
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I installed the JIRA cloud extension from TEAMS marketplace and I am trying to incorporate. I am trying to integrate teams In Microsoft TEAMS with JIRA cloud. I am using the following guide to integ...
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How do I create a service workflow? For example: When a new employee joins the company, HR opens a ticket for IT to create access to internal systems. We need a task to be created for each access an...
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Hello everyone, I faced with issue about approval step. When ticket step go on to approval step need to choose relevant employee and I am as administrator on jira can choose approval employee on th...
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I am trying to create a read only access to one project for everyone with a certain domain. So far I have not been able to find a soloution. Are there anyone who have tried, and succeeded at a...
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I can log in on my Windows 10 Desktop, but I cannot log into the App on my Apple phone using the same password.
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- opsgenie
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Cannot view or open my stories today. Please see the following message that appears. Cannot open project/issue The project or issue you're trying to open doesn't exist or you don't have the perm...
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- jira-service-desk
- jira-service-management
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Hello! We would like to send a monthly report of all the teams in the company that are on-call each month How can we have all teams on-calls members in a single view? Many th...
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Hi, How can I include Issue ID (not Issue KEY) in a list of issues from a certain project? Without having to use AddOns or APIs or similar. BR Catrine
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As a team, all members can create tickets in our Jira project. They then wish to put someone else in as the Reporter for the ticket. However, the ticket defaults to themselves as the Reporter and doe...
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Hello, I was trying to import new HW to Insight and in new Insight I didn't find a possibility to import data to existing object type. When I run the import it will create new object in sch...
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Can I delete Organizations and customers in Bulk
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I simply just wanna start( create) a new issue( request) based on finishing of the first request but in automation and rules, I cannot see a "Create issue" option at it is shown in this page: ...
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Hi Team, We have a user portal where they will submit requests. Is there a way to enter multiple name/email address on a single field? The name/email address is from external so there are no re...
438 views 1 0 Deleted user June 19, 2022 -
Hi Team, I am new to JIRA Service Management and trying to explore the options around data migration. I am looking for a quicker option to export the tickets with comments, audit track and screensho...
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Hello Team! I'm using Jira Cloud Service Management. Is there a way to modify the validation message on Portal? If there is, how can I navigate the page to modify the message? Thank you so much!
493 views 2 0 Deleted user June 19, 2022 -
Hello Community! We’re excited to announce the launch of a new feature that allows Insight admins who import CSV or JSON files to pull their data directly from a URL, instead of manually creating a...
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Hello, I developed an external app to setup the schema and mapping for an import based on this documentation: https://developer.atlassian.com/cloud/insight/imports/schema-and-mapping/&nbs...
656 views 1 0 Deleted user June 18, 2022 -
Hi all The new plugin development version baffles me It was be easier early I can't specify components and their imports in atlassian-plugin.xml - and must use annotations. OK I create a class ...
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Hi, I want to search based on organizations I want to use a wild card, for example, I have 20 organizations with these samples: x-class-a y-class-a z-class-a I want to search like this: o...
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I am looking to use the API to download ticket data for reporting purposes. However, I would prefer to not download everything every time. Instead, I would like to only download any tickets that were...
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