Community resources
Community resources
Jira Service Management
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Hello there I need help with 1 rule If a mail with the subject "abc project" comes from test.user1@gmail.com and test.user2@gmail .com mail addresses, open it in this ticket for abc project c...
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We are struggling with tickets in which other suppliers supportdesks participate. Often they have an auto reply function, and so do we. So our Jira servicedesk and their servicedesk keep autoreplying...
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Hi, noob question. All incoming JIRA tickets are automatically set to P3. I am thinking: Manual update of priotiy in JIRA --> then manual update of priority in Opsgenie--> to push the no...
- Question
- opsgenie
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Hello, We are trying to set Customer values to Opsgenie priority from the PRTG integration by assigning our own mapped priority values. We are trying to map the priority PRTG is sending...
- Question
- opsgenie
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I'm working on Insight cloud and although I can select 'Object Type' and 'Copy' on the right hand side, it copies only the base attributes but none of the 'Select' pre-filled lists. Why is this? Am I...
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We have a Knowledge base connected to our Jira Service Desk which is created in Confluence. We have Customers (ie. non-licensed Confluence users) who can access the service desk and the knowledgebas...
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I was asked to create a portal for an existing software project (let's refer to this as B), so the only thing to do was to create a service project (let's refer to this as A) with a portal that ...
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I'm working with a 3rd party who need to be able to direct their staff to our JSM portal request forms. They don't want to link to the Help Centre they want to link directly to the request type. Th...
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One of the JIRA tickets descriptions is auto-updating by <p> </p> tag. Kindly help to resolve the issue
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I would like to know if its possible for "auto populate a comment" or "auto update a comment" on a JIRA ticket based on a field which is a date field. For example : if the date in date field is more...
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Hi, I want to try to use MS forms with an issue key for a CSAT survey in Jira, but the issue key provided by Jira's service desk is not able to be copied into MS forms. This is the sample C...
- Question
- jira-service-management
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Hello, This is supposed to be a quick and easy fix, but I have no idea if this is a bug or misconfiguration somehow. In the JSM instance - request forms, I am trying to make a cf "Account Number(s)"...
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Can I send SMS Notification to Cuba?
- Question
- opsgenie
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HI all, JSD Queues UI shows blank screen even though the queue query is valid and shows issues when I use the same query in "Search for Issues" tab. This behavior is random as some users can ...
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Hello All, I have a question about Zabbix - Opsgenie integration. Where I work I have an issue, alert created on Zabbix, but was deleted or did not end up in opsgenie. When the Alerts close on Zabb...
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https://support.atlassian.com/jira-service-management-cloud/docs/what-are-risk-insights-in-change-management/ Has anyone yet used this? I'm looking at this page regarding Risk Insights and see the ...
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Hi all! I am trying to customize the Customer Invitation email for my Projects as the default wording is highly confusing to my userbase. I am using a cloud instance of JIRA. When I go to the custome...
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Some of our requests get quite long in terms of the activity feed in the customer portal. We would ideally like to have the details section where all the customer visible fields are displayed above t...
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I am setting up an integration between Opsgenie and Jira Service Management via webhooks, so far I can create an issue in Jira and it is created as an alert in Opsgenie, I add comments from opsgenie ...
- Question
- jira-service-management
- opsgenie
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Dear Atlassian community Hi, I want customers can see all the requests in the portal and search among them without being able to see the person who submits the request. When I test it myself, As a ...
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I am automating the onboarding for multiple projects. I have an automation that when an issue is created for HR, it then creates two linked clones for Finance & IT. How do I get those two issues ...
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My issue is that I clicked on Unassigned tasks and grab the first Unassigned task on the list. And I start working that task. A few minutes later I see a response by a co-worker in the sa...
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Hi Team I want to build an integration between Slack and Jira for Service Desk management. Our platform users should be able to raise Jira tickets from Slack by filling out a form and incidents shou...
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I am looking to send assignees on tickets a chase for action but without them knowing it has come from me. It could be one of 3-4 "ticket managers" who are behind the chase message. Is there a...
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Hi. I am trying to prefill the description field of an issue with a text template. I understand the native description field is a core field for JIRA so I have created a custom field titled "Descript...
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| 26 | |
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| 4 hours ago | ||
| Thursday | ||
| August 28, 2025 10:24 PM PDT | ||
| August 26, 2025 3:48 PM PDT | ||
| August 19, 2025 5:31 AM PDT |