Community resources
Community resources
Community resources
Jira Service Management
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Hello, I would like to output the value of the Organizations field in a custom field. How can I do that?
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I got an email from Microsoft saying that I need to renew our certficate with Opsgenie. You’re receiving this notification because your email address is associated with Opsgenie. The ...
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Hello all, I am currently setting-up & deploying Jira Service Management with a bunch of Jira Software Management and/or Jira Work Management projects in our department. And I am wondering what ...
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Hello, We use the custom chart dashboard app. When we click on the dashboard, we have an error query: Erreur dans la requête JQL : un opérateur est anticipé mais ')' est mentionné à la place....
921 views 4 0 Deleted user May 24, 2022 -
Hello Team I want to see the ticket id prefixed with portfolio defined in JSM like for Change Management it should start with CHM_<Ticket id>, for Incident Management it should be like INM_<...
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I can't add jira service management to my existing free jira subscription. I would like to try it so I choose the 'Try it' button, I selected my existing site and I got this error message: "...
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Please delete this Post. Thank you.
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Is it possible not to send all alerts with the priority less than critical during the night ?
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I wonder how I would tackle this issue. Backstory: I'm currently automating a Employee Onboarding function where in project HR the issue type Employee onboarding is used. This issue type rolls out ...
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Via an automation rule I have a field called Application. This is a custom Insight field. For each selected value in this application field I need to set an Affected services (= defa...
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Hi there, How can I add customized properties to a transition in a workflow. I need to add authorization property which consists of yes or no conditions. If the property gets satisfied (i.e...
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Hello there, I want to make a notification (by a workflow rule for example) that sends customized message to some e-mail address (or even addresses) For example, 1. If some issue is fo...
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Hello, I'm a beginner Atlassian. I ask you guys for help. Our Atlassian product line includes: Jira SM : Agent Jira SW: engineer We want Jira SM to respond first to issues coming through multiple...
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I am struggling with adding a new field for Customer Portal in Problem Request type. I have created a new field for Serial Number in my issue type and it is visible in Agent View , but not in Re...
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I have linked object labels that have ' in them e.g. Bob's. How do I escape the ' in my csv file... is it even possible? Thanks, Linda
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How to move the activity down in the user support portal sd, it is at the top of the topic
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How to open locked field configurations. They are blocked for me, I can not add a certain blocked field to the user interface
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Hi there, I would like to be able to add handphone numbers and other custom contact information(handphone number(string), building name(string), org group(string) etc) to users/profiles that exist in...
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Can anyone advise how to troubleshoot: CSAT survey for resolved issues but no feedback surveys are being sent. am I missing something??
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I have list of different queues for tickets. In several queues status of the tickets shows open, in progress, resolved, closed, cancelled,..etc everything. However, I only need to filter them to show...
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This feature is progressively rolling out starting Tuesday 24 May 2022. If you are a Premium customer using Release Tracks then it will be available in your next release window. We are excite...
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Is It possible to send email automatic from Jira service desk report? I'm looking for send email automatic from Jira Service desk with a report defined.
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Hi, I'm planning the migration to Jira Cloud for my company. One challenge I'm facing is the authentification of the customers to Jira Service Desk portal. Currently, the logged users on our plat...
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Does not show tables in visual editing when you save the description When saving a description with a table generated directly from the "Description" field options at save time, the table is lost.
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Hello, We are preparing for go-live and want to copy then delete the transactions in the copied service management instance. How do we first (1) Copy an instance, then (2) Delete the te...
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| October 29, 2025 8:42 AM PDT | ||
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| July 29, 2025 5:22 PM PDT |