Community resources
Community resources
Community resources
Jira Service Management
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Hi All, This is similar to the topic here: https://community.atlassian.com/t5/Jira-Service-Management/Create-Jira-Issue-with-groovy-script-in-Insight-automation/qaq-p/1853773  ...
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I have successfully linked the customer portal to my website. Now I have a question about my existing customers who have already registered on my website. Do they all have to register again in the cu...
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Hi Community, Rootcause: I have done a clean up in Opsgenie. We had a few unowned services in Opsgenie and I decided to clean these up as these were not being used in Opsgenie. Now i...
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We are facing an issue where the subject with unique timestamp is parse into the alias field. And since Opsgenie does deduplication by unique alias, alerts kept getting created. Is there a way where ...
- Question
- opsgenie
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We have a requirement to throw the alerts from InsightIDR. Right now it is being sent as email which is not really helping us. We are considering Opsgenie to leverage as alert and notification tool ...
- Question
- insight
- integration
- opsgenie
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Hi, My name is Sara and I´m pretty new to JSM and have only been doing this for 6 weeks. I want to create an automation that is listening to a different email address when an issue is created. Not t...
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Need some assistance with setting up an automation to send a particular filter results to a set of users. I was able to find the scheduling part of it but unable to get the results of the fi...
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Hi there, We have a few forms that need an approval before the request should be actioned, (email attachment sending, messaging on some social media platforms and such). There is no rule to th...
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Any updates on current Atlassian status - https://jira-service-management.status.atlassian.com/inci?
We cannot access our instance neither sandbox since late Monday EST. Any updates besides the ones showing on the Atlassian status page? Thanks, Olimpia Estela
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Keep form open so that anyone can edit and submit it after the issue is created ,only works once for
Hi I have a form and it is set up for "Keep form open so that anyone can edit and submit it after the issue is created". The user creates the request filling in the form which has mandatory fields an...
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Hi there, I decided to use the new 'Forms' in JSM to build up some of our forms to leverage the idea of not having to create a tonne of custom fields. I have noticed a difference in the standard fi...
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After creating an email for a new employee within the company, an invitation email has been sent, but the employee is not receiving the email. I tried a day later, but also did not receive the mail....
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Hi there, Looking at building up our Facilities forms for JSM and not sure what the approach is when there are lots of check boxes on the form. Is it a matter of creating a custom field for each of...
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We have a few radio stations, that some times go off air. How could I set up Jira Service Management to track the outage time? we setup a custom field for the stations, but don't know how to track th...
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Having some trouble here and can only find documentation for the server API. I am simply trying to set an insight field when creating an issue via the Jira create api /rest/api/3/issue https:...
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In an existing workflow, I am trying to view/edit approvals by selecting the checkbox or 'edit' next to the "Include Approval Step" I am getting an error below (screenshot attached): "Unable to load...
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Hello, I would like to be able to remove the email input that is marked in green because I already have an input for this field in my ProForma form. I have searched for it in "request f...
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Is there any mitigation steps to clear the current log4j issue in latest service desk.
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👋🏼 Hey Community, in a Server Jira Service Desk (JSM) project, I created a request form where I set a numeric custom field to put in the time (hours) the requestor worked on a task. I'm currently ...
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...bsp; Bi-directionally send and receive internal comments and public replies between Slack messages and Jira Service Management Edit ticket fields and transition tickets from your Slack c...
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I currently use jira service management for tasks/ticket logging. I'm trying to determine if there is a way to add a search function by summary. So for instance, if I wanted to search all tickets tha...
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When we have a P1 issue, the teams will link issues to this parent request. They are asking if it's possible to then cancel the SLA on those linked records and only use the P1 issue. Has anyon...
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We have a use case where we are not approved to store sensitive data in Jira Service Management. While we can prevent our own agents from doing so through training/policies, it is possible that our u...
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Is it possible to setup default value for Custom field which is Insight obejct type? This Custom field type doesn't have "Edit default value" option. I was used to use it on server Jira. Thank you :)
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Hi, is it possible to create a workflow/automation that implements an Approval Workflow for publishing Articles and only Publish them after a review. We want to do these things without 3rd Part...
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| July 29, 2025 5:22 PM PDT | ||
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