How can I add our own DNS FQDN to the Jira URL

[Mahmud.Rahman]

We want to add our own FQDN "https://servicedesk.secureco.co" redirect to -> "https://ep2payments.atlassian.net/jira".

What would be the best way to get this done?

Does Jira allow additional FQDN and "URI redirect"?

Cheers,

Jami

[Jimmy Seddon]

Hi @Mahmud.Rahman,

That is currently not possible.  You will want to follow the progress being made here: https://jira.atlassian.com/browse/CLOUD-6999

Thanks!

[Mahmud.Rahman]

Hi Jimmy,

Thanks for the reply.

Can we do sub-domain alias within the "*.atlassian.com"?

Examples:

https://securecoservicedesk.atlassian.net goes to -> https://ep2payments-sandbox-361.atlassian.net/servicedesk/

or

https://secureco.servicedesk.atlassian.net goes to -> https://ep2payments-sandbox-361.atlassian.net/servicedesk/

Regards,

Jami

[Jimmy Seddon]

No I'm pretty sure you can't do anything within the atlassian.net domain.  You would need the Atlassian team to do that on your behalf and I don't think that is a service they are planning to offer.

[Mahmud.Rahman]

Correction; it will be within "atlassian.com" domain instead of the ".net".

Is this possible?

Regards,

Jami

[Nic Brough -Adaptavist-]

No, the same applies.

If you did map your DNS, it will actually work.  People can land on your DNS domain, it'll display your Cloud site (albeit probably with many problems if it's a dashboard view), and the first time they click on something they'll be taken to the atlassian.net address to continue their work.

[Joseph Chung Yin]

@Mahmud.Rahman -

As stated by @Jimmy Seddon , this is not possible regardless if it is .net  or .com.  You can submit a formal ask to Atlassian Support (https://support.atlassian.com) for any new suggestion from Atlassian.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.