Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have some issues with my new automation that I am setting up to extract the values of my fields from the description of my issues that are raised via email. I have some automation in place ...
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Need to have a webscraper monitor a website for changes and if there are changes, creates an alert to opsgenie. Is there anything like this native on opsgenie? If not, is there an app ...
- Question
- opsgenie
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I am a relatively new user of jira software, I just sent invitations to 6 members of my team but they haven't received the mails, i sent it a couple of times more, they are yet to receive any notific...
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I'm looking to create a report on how often a Confluence Article gets viewed from suggestions through JSM. I do see that there is the knowledge base report called Requests deflected but I'd love to b...
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I've been using webhooks to push alerts to urls (teams) but haven't figured out how to link opsgenie to a webpage url. The goal is for something to change on the webpage which opsgenie will notice an...
- Question
- opsgenie
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Hello all, since https://jira.atlassian.com/browse/JSDCLOUD-1476 has been completed, we can successfully direct something at a specific Portal only user (if the issue has been shared with...
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Hello, We understand that your team has been working to solve the damage that has been interfering with the platform. Also, we know that you have been sending us messages explaining the efforts that...
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Hi all, I hope you can help me. I´m looking for an option to restrict new comments for closed tickets - but only for external users, means Customer Portal users. I´ve already tested several...
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Hi All, I am trying to import cmdb data into Insight (cloud) using there external import REST API. I was wondering if this can be done on Jira cloud platform using Forge or Connect or...
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Normally when someone submits a new ticket in Jira Service Desk the Organization is automatically filled in the Organizations field. After the latest Jira update 8.22.0 this is no longer automaticall...
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Hi everyone! I am interested in knowing more about use cases related to incident management in Jira Service management. When it comes to managing incidents, do you often use JQL queries? If s...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Previously in Jira Service Desk you had the ability to set reminders within an issue to follow up on said issue, it does not appear in the issue in the new Jira Service Management. Is this feature st...
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It appears in Jira forms (newly released feature), if I create a 'multi-select' field type and try to link this to any type of multi-select field that I have added through the 'Custom Fields' functio...
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Hi I would like to know, how to hide statuses, where there are no issues assigned to them currently, so that the board will be much clear and you do not need to move the line too long? Also I ...
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We have a use case where we would need some support on: Customer creates via mail a ticket with people in cc (which are already known as customers in the portal) People from cc are added as reques...
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Hi all, I'm new to this community. Current status: - We're using Jira, Confluence etc already on-premise, but still OTRS as ticket system. My company wants to migrate the on-prem Atlassian stuff t...
515 views 5 0 Deleted user April 14, 2022 -
So been trying to setup round-robin automation for a customer service email desk. I have created a role for the users and they have access to being assigned the issues. The automation I hav...
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Hello All, We have done a network scan with the Discovery tool and have imported the ZIP file to the cloud, but most of the windows devices have Status "Rejected". After looking into it, it's b...
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Hi I am looking to add an additional ticket status for a certain ticket type (without changing anything in the workflow in other tickets). I have found a single article > https://community....
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I am getting the following error message when I try to connect a Slack channel to an Incident for response "Could not create channel :: restricted_action" I have set up integration with Slac
- Question
- opsgenie
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Special characters are coming in Summaryin Jira tickets
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Hi all, I am experiencing difficulties with the setup for email handler. I want to create new issue with each message, regardless of having issue key present in email subject. I cannot find anythi...
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Non-profit agency had Jira service desk which expired 2 years ago. They have 65 users and 3 agents/IT admins - MS 365 and MS Teams. Need help with the following: 1. Client wants to activate Jira S...
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Hi Network. How can I get bundled field subfields on groovy expression?
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Hello, Would like to get your assistance with my question below :) I want to find tickets that their assignee user has been changed after the resolution date. Do you have any idea for the cor...
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| July 24, 2025 12:26 PM PDT |