Community resources
Community resources
Jira Service Management
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We have a person who formally worked for us and his acct was disabled. We need to enable or remove his acct and send another invite so he can start using Atlassian. The only problem is that I cannot ...
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Is it possible to block a ticket after it has been closed or canceled? That is, you cannot comment or make any changes.
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Is is possible to do something like in a service desk form? A selection is made from a drop down and check boxes elsewhere on the form are automatically selected.
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Good Afternoon, What I'd like to do is change the approver on a ticket that's already been sent to a different approver, is this possible?
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Dear Comunity, I have some projects in my enviroment, and i want to share forms betewen the projects. When i use the option "More () > Copy to other projects." the form dont show...
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I have two client portals on my JSM. ( customer A and customer B) I currently have one general knowledge base which both clients have access to. There are 20 articles on the knowled...
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- jira-service-desk
- jira-service-management
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At this point, we manually update our CMDB with CSV files with data from our ARP tables (ie what devices are connected and have an IP). Is there a way to directly connect to our servers to pull...
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Hello, we have an onboard new employee service request and would like to prepopulate the due date plus two weeks from the date the user starts the form. The user could manually update the date ...
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When a customer is creating a Service Management request they have the option to share their Ticket with the entire Organization or make it private. Once the ticket is created they then have the abil...
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This app looks like it gives a way to customize the JSM Request Center. There are quite a few installs, but not a lot of reviews. https://marketplace.atlassian.com/apps/1218481/refined-f...
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I have to build a form with 100+ fields with dynamic questions etc. Is there a limitation on max number of fields Proforma will allow on one form? Thank you!
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i am using an event calender. when adding participants, notifications are not being sent . what can cause this and is there a setting that i might need to change
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Hallo, Op elk probleem of vraag die wordt behandeld in Service Management wordt tijd geregistreerd. Waar kan ik een overzicht maken/vinden van de hoeveelheid tijd die is geregistreerd per klant?&nbs...
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- jira-service-management
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hello, When I add all 300 users from the registered domain onto our users list, half of the customers did not receive their invitation emails. I tried removed, and re add each of them, no go...
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a opção "Solicitações Semelhantes", pelo que entendi, apresenta os tickets semelhantes a um novo, porém não consigo relacionar os dois. É isso mesmo? Para não gerar tickets semelhantes, deve-se canc...
- Question
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Is it possible or not? I think it will be very useful!
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I need a list of attributes to use in the automaton. Where can I download the list of attributes for Automation? Thank you
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Si algun cliente contesta a nuestro tickets por correo electrónico hay veces que no añade esas respuestas y nos pone FAILED. Adjunto imagen. ¿Sabéis porque puede ser?
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Hi everyone Could you tell me if there is a way to add all users from G-Suite as Customers to Jira Service Management? Or I have to add manually all customers by e-mail? Thank you
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Hi Team, I'm trying to create an automation where in a custom paragraph field one service ID will be entered by our service team which will automatically become a hyperlink to take us to that outsou...
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There is customer and she is unable to login and when she is attempting to login it was just like a circle. Attempting login in help desk and redirecting it to Atlassian login page, after attempting ...
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Hi there, I cannot find out to change the layout of this screen for request types I can click the 'View Issue Screen' link and can see a long list of all the fields, but what I want is ...
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Hi there, We have some HR type request types in our Service Desk project that we want to limits to be only visible on the portal to select people (HR, Artist Management and supervisors). What would...
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Hello, Using the Service Request Form, can a data element selected from a dropdown list be copied to the 'Summary Description' of a Service Request? For example, if a user selects 'laptop' ...
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Multiple comments added by the same agent do not result in multiple email notifications to reporter. Instead, only the first comment added results in email. Additional comments added by ...
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Atlassian Community Events
| User | Count |
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| 26 | |
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| 5 |
| Subject | Author | Posted |
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| 15m ago | ||
| yesterday | ||
| August 28, 2025 10:24 PM PDT | ||
| August 26, 2025 3:48 PM PDT | ||
| August 19, 2025 5:31 AM PDT |