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Customer Satisfaction survey - How to adjust customer feedback to only 3 types

Sara Jarekji

I need to change the customer feedback instead of having 5 icon ratings; I need only 3. How to configure that? I have checked the documentation but there is nothing related to how to manage the number of feedback
Any suggestion on how to do so?

I want to make the feedback look like this.

Thanks.

Accepted answers

Tansu Akdeniz

Hi @Sara Jarekji

Currently, it is not even possible to change survey labels. Please check this ticket JSDSERVER-4986.

But there are some paid apps in the marketplace.

All comments

Tansu Akdeniz

Hi @Sara Jarekji

Currently, it is not even possible to change survey labels. Please check this ticket JSDSERVER-4986.

But there are some paid apps in the marketplace.

Jes Kampman

These days you can automate so that [Proforma] "Forms" are attached to the ticket, including on the portal, so that the Reporter/Customer can fill out a "survey" form with whatever fields you want on it.

Jes Kampman

See this page for further info: https://community.atlassian.com/t5/Jira-Service-Management-articles/Using-Forms-to-ask-multiple-questions-in-Satisfaction-surveys/ba-p/2297551

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