Customer Satisfaction survey - How to adjust customer feedback to only 3 types

[Sara Jarekji]

I need to change the customer feedback instead of having 5 icon ratings; I need only 3. How to configure that? I have checked the documentation but there is nothing related to how to manage the number of feedback
Any suggestion on how to do so?

I want to make the feedback look like this.

Thanks.

[Tansu Akdeniz · Accepted solution]

Hi @Sara Jarekji 

Currently, it is not even possible to change survey labels. Please check this ticket JSDSERVER-4986.

But there are some paid apps in the marketplace. 

[Jes Kampman]

These days you can automate so that [Proforma] "Forms" are attached to the ticket, including on the portal, so that the Reporter/Customer can fill out a "survey" form with whatever fields you want on it.

[Jes Kampman]

See this page for further info: https://community.atlassian.com/t5/Jira-Service-Management-articles/Using-Forms-to-ask-multiple-questions-in-Satisfaction-surveys/ba-p/2297551