Community resources
Community resources
Jira Service Management
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UnknownHostException: smtp.gmail.com---This is what I am getting while doing.
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Hello, my old Jira installation was on Debian 9 with Mysql 8.0.25 and all worked fine. I exported the DB with dump to SQL file, installed a fresh Debian 11 with Mysql 8.0.29 (8.0.25 not ava...
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Using JIRA service management, we have created a service desk portal for addressing any bugs & feature requests. However, when a user creates a request - only agents can view the request. We want...
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Hello again guys, I have a new automation set up to extract the values of a few fields that are coming in via email into the actual fields in JIRA. For whatever reason, when I check the audit log, t...
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I've created a custom field (cascading list type) and I need to add more options to the list. How to add to an already existing custom field?
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I'd like to delete the Help Center search field as shown below.
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Using the JCMA to migrate projects into the cloud, but I got the error below. I read from another post that Jira cloud site import is no longer available for use for less than 1000 users. &nbs...
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Hi, We are running JIRA Service Management Cloud version. Now when one of our agents replies to customer via email with participants in CC, they are automatically invited to our Service Desk...
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Hi, I am looking for Customer profile in JSM cloud. I would want to upload a CSV file and also connect it via API as well with my In house developed HR system. I have explored some but none of them ...
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Hi all, I made a form called "Out of office hours" which our agents can add on a ticket. In the form they can fill in the date and minutes that have worked outside of office hours. As to have a nic...
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We have Jira Service Management synced up to our Active Directory which stores the Department of each of our Customers. The Department field therefore exists as a prepopulated value when a customer r...
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Hi, we are using Jira Service Management. We are synching the Users/customers from our Azure Active Directory. Everything is working fine so, all Users are logging in with the email adress name.surn...
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Hi There, How can we get the list of objects for a particular object type i.e, if i have an object type "Hosts" with object id: 31 and i have 9 objects (hosts) into this. How can i get a lis...
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Hi, On the portal of a Jira Service Management project I want the user to be able to choose from the objects of 2 ObjectTypes in 1 Insight Custom Field. But I want the back office to have a field f...
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Hi, Am not able to see who has installed JSM tool.
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Hi there, I am building some forms in JSM and have multiple needs to use the same custom fields on a form. For example, Studio Location is a drop down (single choice) custom field and on forms I ca...
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Hi, This is the question regarding Jira service desk widget contact support button. We have embedded the widget in one of our SPA application. We have 'Contact Support' button pop up after integrat...
415 views 0 0 Deleted user May 5, 2022 -
I'd like to send notifications to wecom using webhook while alerts are created or updated. However, the JSON payload received by wecom robot should be in a format like the below. So if there is a way...
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- opsgenie
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Can we set access customer permission to a specific project? because on my jira setting just only. 1. Customers added by agents and admins 2. Anyone with an account on https://29022131....
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Hi there, Is there a way to reduce the white space consumed by these fields that I have highlighted in the image below. Had a few people who are testing complain about all the space being consu...
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I have added two example Custom Fields SomeNumber_asText as a Text Field (single line) SomeNumber_asNumber as a Number Field Both have their respective default Search...
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If I use round-robin to assign to a list of agents, is there a way to automatically assign to active agents without manually adding and removing them from the list? If an agent is working but ta...
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We have a person who formally worked for us and his acct was disabled. We need to enable or remove his acct and send another invite so he can start using Atlassian. The only problem is that I cannot ...
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Is it possible to block a ticket after it has been closed or canceled? That is, you cannot comment or make any changes.
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Is is possible to do something like in a service desk form? A selection is made from a drop down and check boxes elsewhere on the form are automatically selected.
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