Community resources
Community resources
Community resources
Jira Service Management
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Hi All I need to create an Alert which should Run when the budget or quota of Work Log is about to be reached a specific limit i.e. 80 hours. Thanks in Advance Regards Shahzad
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I need to get an alert XX only when XY is in an open state and vice versa. or say when both alerts are in an open state I would like to get some notification/alert about it. Is there any way ...
- Question
- opsgenie
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Dear community, How we can configure customize email notification to Jira agents? Regards, Waqar
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Dear community, we have configured some workflows in our environment. Customers raise a service request and SR will be assign to an Agent, Agent will check all the pre-requisites and if every...
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I have used Insights and built it out a few ways. I have never been able to create a discovery for Saas systems used to gain for license requests. Wanted to know if any one here has used the...
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How can i create a Queue for if Customer click on "Canceled request" or "Resolved this issue" via Customer Portal? How do I identify a Cancel/Resolve/Escalate from the Customer, using the Cu...
- Question
- jira-service-desk
- jira-service-management
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I setup a simple automation to run when a ticket is created by a specific user. I noticed in the audit log that the config change was logged but this rule has never run. I am the "Actor" of this rule...
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We had a JIRA Service Management 8.14 and I recently updated to 8.22. Once the update completed I was able to log in and view all requests submitted and form and SA standpoint is was fine, but it see...
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I think I have permissions set properly to create issues, browse projects, add comments, etc. but my portal user cannot see any dropdowns on my portal form. These are not user-picker fiel...
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Hi - I can't seem to find how to edit what our customers see as a offline message during and after hours. Can anyone point me to that? Thanks! Sarah
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Tempo is not working it says Oops, looks like you found a dead link My URL to tempo is YOURBASEURL/plugins/servlet/ac/io.tempo.jira/tempo-app#!/my-work
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Hi, We have had portal forms used here for last 6 months and didn't see this issue. A specific field is not visible ( only label is visible) on Initial load of the screen. Since its mandatory field...
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Hi all! I'm wondering if it's possible to store data in Jira. I want to store the amount of "holidays" per agent. I know Jira is not really made for this and the database is not accessible through c...
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Can you mass update assets in Jira Insight asset manager? For example can you pick 10 assets at once to update all the assets at the same time? How to move items mass uploaded by CSV into their re...
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I just want to make certain I am building this properly.
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We are using Discovery to retrieve our net data. We developed a pattern to read the database's users and relative grants. For each database, we collect a list of users, and we collected it as a Data...
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Hi I have several clients with different SLA configuration in my Jira Service Management portal and I would like to setup on-call in OpsGenie depending on the SLA attached to a Client. I tried sever...
- Question
- jira-service-management
- on-call
- opsgenie
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According to Google's official documentation, Stackdriver alert notification webhook has a 1.2 version that adds a lot more payload data as compared to 1.1. Upon reading official documentation for Op...
- Question
- opsgenie
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I'm working at B2B Solution company and I'm using JIRA service desk for internal purpose such as day off request, IT equipment request, etc. As you know, these kind of requests are o...
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I have a premium subscription and I just mapped the priority between JSM and OpsGenie. Currently, we receive calls and SMS regardless of Priority level. How can I set to send SMS only if P3-P5 alert ...
- Question
- opsgenie
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When I am on my office network the templates appear in Forms but on my home network they do not. Need help working from home and want to use form templates.
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Hello, When claiming tickets from our queue is it possible to have the ticket not show in the queue? For example if there are tickets A,B and C in All open tickets and I claim ticket A, only B...
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Hello! We have configured a Help Desk using Jira Service Management and in some cases we need to disable customer accounts but only the option to delete the account is available. Is it necessary to...
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Hi! I am currently using the default notification scheme for my agents and customers. I am trying to figure out how to send the notifications using issue types as a trigger. For example, one of my is...
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Hello, I have some issues with my new automation that I am setting up to extract the values of my fields from the description of my issues that are raised via email. I have some automation in place ...
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Atlassian Community Events
| User | Count |
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| 35 | |
| 15 | |
| 9 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 21 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |