Community resources
Community resources
Jira Service Management
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Thanks
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I'm using insight for cloud and I have an object type called "employee". within that object type, I have a Jira user attribute which is set to "User" attribute type. Most of the employees don't have ...
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Hey I need help. I'm creating an SLA, based on "Portal Groups". How do I call the "Portal group" data in "Items to display (in JQL)"
- Question
- cloud
- jira-service-management
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Looking for information with what can't you do in the JSM Help Center?
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If I have a queue with multiple pages and I go to a ticket from the second page of the queue and I return the queue is shown again from page 1. Is there a way to change this so I come back on the pos...
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I would like to add a custom field without going on all my cards
- Question
- jira-service-desk
- jira-service-management
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We would like to know how can we get the change management workflow described in your documentation https://confluence.atlassian.com/servicedeskcloud/managing-changes-with-your-it-service-de...
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Bom dia tudo certo? Estou com uma duvida onde não acho em lugar nenhum sobre eu consigo separar por fila os usuários do Jira , um exemplo "Joao da suporte as filas n1, Pedro só as N2" gostaria d...
- Question
- jira-service-management
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Hello. I would like to use Service Desk API to create a custom widget, which would receive requests from users without authentication. However, when I make a request to our Service Desk project, I g...
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Hi, I'm trying to enable visibility for the Opsgenie alerts to everyone through prometheusRule with no success. The alerts are sent normally, responders are receiving, but if someone for other...
- Question
- opsgenie
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I have Alerts in Azure Application Insights that are fired if exception count > 0 and then the message is sent to OpsGenie via webhook. The integration works great, but I need to include more info...
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Hi, My service project's default language is German. I added and enabled one alternative language: English. The system language is English. When I go to profile and set language to "Automatically de...
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Hi. I have Opgenie integration with Slack and I need to give the ability to add comments only to the alert but all other actions like Acknowledge, Unacknowledged, Close, and est... needed to be disab...
- Question
- opsgenie
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Hi, I'm looking to retrieve an unlabeled attribute (name is provider, id is 1293) from an insight object entered in a form (name is incidentAsset, id is 10706). What is the easiest way to find the v...
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While doing a test migration from Jira Service Management to Jira Cloud, the following errors were encountered: 2022-04-09 04:39:25.698 ERROR XXXXX project-import We couldn't import Lingo Tran...
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Hey guys, I'm curently reworking our service desk and struggling a bit with the question how to move a task/story to another department when the customers just got the wrong one. Currently we are c...
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...enerated messages, display the user’s public name Always display the portal name of this service project [NEW] How do I change my custom sender name for my Jira Service Management p...
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Hi All, I am a PM in JSM team and wanted to understand more on getting incident communication work seamlessly in/with the product. Would like to get your inputs here and through this survey below. ...
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Hello, I have a project manager whose decision to use JSM is contingent upon the platform's ability to handle high volume of tickets through the portal, many of which may be submitted simultaneously...
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We have an internal app that we had configured with the Jira Service Desk widget to help the users log any issues that they encounter, however, about a week or so ago, we noticed that the widget is n...
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Hi Atlassian community, I am trying to setup the custom domain and Jira verified all the DNS records for that domain but it is not verifying the SPF record. I have tested the SPF record using MXtoo...
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Hi I tried to create an automation rule for the priority field of the ticket. Only admin can change priority, but it not actually work. What I am doing wrong? Trigger: When: Value changes for &...
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Hello, I am having issues adding 4 people as customers to my service project. They are deactivated Jira software users. When I try to add them I get an error saying the email is wrong. They ...
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I know the subscription for Jira Service Desk is based on the number of agents, the number or customers doesn't matter. If I link a Confluence Space to a Service Desk project, how will that impact my...
- Question
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Hi there, How do we create a JSM Request that is Activated from an Email from a Non-Atlassian Product? For example, we want x request type to be created and sent to a project when x trigger is made...
488 views 5 0 Deleted user May 9, 2022
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