Community resources
Community resources
Community resources
Jira Service Management
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I'm trying to set attribute value "isInactive" to object. But I keep getting this error when testing on Insight Script Console: Cannot invoke method createMutable() on null object Here is the code...
- Question
- insight
- jira-service-desk-server
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Hi, It doesn't seem possible to add stakeholders to Jira Service Desk to automatically notify them of issues. I found the stakeholder field in the link Opsgenie service. But as a Jira service desk ...
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Hi Team, How could I clone issue automatically when approvers approved. For example: Customer added new comment into a closed case, then the case status would be changed into "New comment ...
- Question
- jira-service-management
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Hello! Hope you are doing well. I have the following question about editing the template of first e-mail when a user create a new ticket via e-mail request. When a player creates a new ticket he ge...
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Hi all, I need help on the hours-export of any ticket. If the time-booking in tempo is changed, the change will not affect the export, only the actual view of the ticket. View on ticket:  ...
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Hi there, I am sure I am doing this wrong, but I am trying to set up ticket routing and thought to use timezone. I am trying to use the JQL condition but not sure what to put in as the value user....
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Hi there, I can see in all our users profiles the 'Your Location' is empty, it would be amazing to be able to map that as part of our sync from Okta but I cannot find any information anywhere that s...
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Hi, I noticed that the Request Participants field is hidden when a ticket has been closed. I am unable to revert the ticket status to add request participants as well. Would like to know if t...
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Hi, I know that I can use propieties in status in my workflow but I don´t know how works these: sd.step.key sd.action.key Could you help me with a reference or link with all the posibbles propi...
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We are creating our own customer satisfaction survey in Jira Automation by copying the issue key from Jira to Microsoft Forms. Is it possible?
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Hi there, Based on when a ticket is created and depending on where a user is located I want to populate a custom context field for our issues and requests, basically setting ticket ownership to a pa...
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@Andy Heinzer Is this still happening? I am running into the same issue where both the TXT verified but the CNAME will not. So I have 2 of the 5 checks. Any additional info would be great!
- Question
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I recently learned about this bug that causes Jira to miscalculate the first response and/or resolution time on a service desk ticket where a service desk agent is also listed as a request participan...
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...mail = {{issue.reporter.emailAddress}}" query. The thought was that if the query found any matching object, it would be TRUE and move the automation forward to the Edit Issue action listed above, while FALSE w...
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I have tried to upload 5 type of files in JIRA, but only .txt was successfully added. all other files are showing unable to upload and failed. please see attached screenshot for detail This ...
737 views 8 0 Deleted user April 19, 2022 -
I found the how to on modifying the main landing page - Customize your help center. On the main landing page there are several sub pages - I cannot find where to modify those pages - for example from...
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We cannot seem to find a way to match the priority of the alert in OPSGENIE from JIRA. there is no issue with P1-P4 between OpsGenie and Jira. But when I created a JIRA ticket with Lowest as priority...
- Question
- opsgenie
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We have some members in the team in UST and some members in PST. They are all in the same Team, which has a time zone of PST. The users' time zones are set properly. An alert went off at 3 A...
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Hello, I would like to set the body of a jira automation email to specify the priority of the ticket being logged. I have tried adding {{issue.Priority.fields}} and {{issue.priority.issue}} ne...
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Hello, This automation works consistently, it has never failed since it was enabled in Dec 2022. However, just failed for a reason that is not true. Allow rule trigger is not checked, nor should i...
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Im trying to show a set of results which is looking for a specific set of part numbers in all statuses except closed. I can do it without the part numbers but as soon as I put them in it showe...
- Question
- jira-service-management
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When an automated email is generated, some members aren't able to access the pictures that are associated with the email. They have access except for editing (they are outside of our organization, bu...
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We currently have 2 object schemas, and would like our service management project to be able to reference both object schemas with a single custom field. We configured a custom field that integrates...
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Whenever an automated email is generated, .jpg files are not able to be viewed but .png files are. Is there a fix with this? TIA
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We are using the Jira server version 6.4 and service desk version 2.5. When our customer creates a P1 through the Service Desk, a call should be triggered to our team member's mobile phones. Since we...
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