I've a question regarding JIRA administrator. I want to ask whether the JIRA admin or the admi

[PO Palash]

I've aquestion regarding JIRA administrator. I want to ask whether the JIRA admin or the administration option is there in the premium version or not.

Actually, I want to use JIRA s/w for the ITSM project, I want to store all the data of an org like employee name, id, asset, specification of the asset and etc. So can it be possible with the JIRA premium version?

[Joseph Chung Yin · Accepted solution]

@PO Palash -

In addition to what @Tansu Akdeniz mentioned, you should use JSM project for ITSM activities and not Jira Software.  Jira Software and Jira Service Management are two different products.

In regards to Insight, you will need to create custom fields (sourced from Insight objects) into your JSM projects, so JSM issues can be integrated with the Insight objects.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[PO Palash]

@Joseph Chung Yin Okay, Thank you. 

[Joseph Chung Yin]

@PO Palash 

If our suggestions helped you, please click on Accept answer when you have a chance.

Best, Joseph

[PO Palash]

@Joseph Chung Yin, Can you please guide me on how I can connect multiple object schema? I've watched several videos on it, but I didn't find anything useful.

I made 2 separate schemas named employee schema and asset schema, and now I want to connect those in a manner when I open the graph view, I'll show me which asset is assigned by whom.

Regards, Palash

[Tansu Akdeniz]

Hi @PO Palash 

Yes. In JSM Premium version, insight asset management is bundled. 

• https://www.atlassian.com/software/jira/service-management/features/asset-and-configuration-management

You can define your assets within Jira or import from external sources.

[PO Palash]

@Tansu Akdeniz Thank you.