Community resources
Community resources
Jira Service Management
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Hello community Atlassian, @Equipo Soporte I have made the integration between Opsgenie and Jira Service Management (JSM), the current scenario allows to capture in JSM the alarms cre...
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TLDR: Closed vs. Canceled and Resolved is confusing. Trying to learn why it exists and how to use it appropriately. Detail: I'm new to Jira service management. My old ticket system had th...
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I set up an automation to change resolved tickets to closed. The automation works fine, but I receive e-mail notifications every time the automation completes. If I manually close a ticket, I do not...
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Hello in our Service Desk, I have a customer who did not previously log in and wanted to now. I deleted their account and re-added him, however, he is not receiving an email. we have another customer...
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We have a 5 business day SLA for new user provisions, I need a JQL query to see tickets where Due Date is less than Created Date plus 5 days
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Buenos dias comunidad atlassian Amablemente les pido ayuda, el día de hoy se me ha presentado un inconveniente. Lo que sucede es que muchos tickets que me llegan a X proyecto, tienen que vinc...
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We have about 300,000 issues in JSM that we need to migrate from server to cloud. Is there a way to batch up issues (lets say 50,000) and migrate them separately in stages?
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Hi all, A customer of mine is in the process of deploying Jira Service Management DataCenter. JSM will be used for ITSM and ESM usecases. A couple of service projects and one ITSM project ...
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Hi guys, I'd like to know how can I do to make indicators by the satisfaction rating. Could guys help me with this doubt? Best regards
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Hi! I currently use Confluence and JSM to write and publish documentation. Lately, we have been developping video tutorials and would like to publish them on a page that would look lik...
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When upgrading our Jira Service Management software, I am getting through the guide as normal and when clicking finish and start JIRA, there is no response or any services started. I tried using the...
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Hello guys! I am working on a new automation but having trouble getting my filter to pull back the details I need. I am looking to create a filter to show all issues that have been in the status "Wi...
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I'm looking to see about having a live demo of Service Management. I have not been able to locate anything. There are several videos online and we are willing to do it that way, but a liv...
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Hello, I have setup Jira bilangual (Dutch and English). When I use automation to assignee a ticket to a specific agent based on the Request type I have noticed that translation is an issue. Custome...
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Hi, I am currently in the free version of JIRA Service Manager. (Cloud). I have 3 users but there seem to be more created by Atlassian. How should I delete them?
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We have a process where: Issue-A is created via the portal Automation fires an email to an external party with Issue-A in subject Reply via email is received creating Issue-B Automation links Is...
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Hi guys, We want to hide a project to the public and use a project for internal tasks similar to the flow we have with support tickets (priority, due date etc) - however it can be s...
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Hi, I use these functions to get an insight object in my script. def incidentSiteId = ComponentAccessor.getCustomFieldManager().getCustomFieldObject(11401) def incidentSiteValue = issue.getCustom...
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Hi all, Thanks in advance for your help! I have created a rule to send out emails to the reports notifying them of an issue due to expire. I have used To: {{lookupIssues.reporter.emailAddres...
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Hi, we have Jira Software (100 users), Confluence (100 users), Jira Service Desk (25 agents) in a Server configuration. I need, to understand better what Cloud Plan is the best for us, to cal...
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Hi Team, I am trying to create a custom report/queue for a particular request type of a project. The request type contains a request form with a field called "Requested For". It is a multi user sele...
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Hi Here is my automation: Logic: When the JSM agent, while being in the service project SUP, creates a linked issue for JIRA Software project XC, then send a slack message. The...
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how can we insert an image or a link on the customer notification that is sent from Jira
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Hey there, Per the subject, I am building forms using 'Forms' in JSM and have a drop down box on the Incident form where I wanted to link the Insight custom field I have selected that shows a users ...
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How do we configure this? We have twenty clients. We want to 1. Apply SLAs per client. 2. For clients in different regions, we want to apply SLAs per region.
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