Community resources
Community resources
Community resources
Jira Service Management
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I clicked in the "Learn more about post-incident reviews" link in the Features section of a JSM project, read the full text, clicked in Learn more about best practices for post-incident reviews, and ...
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Hello! I am non-developer evaluating Jira Work Management. The use case is a 20 person team moving some of their workflow to Jira. If we use the API to create issues, will the automation we'v...
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Hello, we want to allow users to select multiple hardware items when ordering hardware from the portal menu using a form. When building the form menu options, we find multiple hardware items ca...
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We want to link our knowledge base URL to portal menu option. Please see the example below. Is this possible? Thank you
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I'm using Automation to create a second request when the first is created. The goal is that any given user can submit a request to access an application, and if it's a specific application, a second ...
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I wonder if is there a way to know if a comment added comes from email / portal / api, etc.; channel source. I would like to filter some automation depending on the source of the comment. Kind rega...
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Hi! I am building a client intake Form (app ProForma lite) plus using custom Jira fields in the portal UI. I have two questions: 1. The client would like a drop-down (lookup) field to house 2...
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Buenos días! Quiero saber si alguien tuvo el mismo problema. Al estar parametrizando un formulario dinámico, cuando quiero vincular un campo ya creado en Jira, no me lo muestra como opción en el desp...
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Hi, We recently noticed an issue with JSM fields on customer portal screen that order is being changed after the cloud migration, the fields are in random order, not same as on server. Does anyone h...
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Hello, I would like to change the structure of my reports but I cannot move them. How can I achieve it? I´m the project admin if it´s about rights
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Hi all, after the issue creation, I want to set an insight custom field with some insight object using automation. Lookup objects part works fine: If I select the attribu...
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When i go to my JSM, click on Reports, Create a new Report, then add a Series, it opens up the "Edit a Series" popup. Within the popup, i have the option of adding JQL (advanced / Basic). This worke...
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Looking for Plugin which can show the graph or pie chat of tickets created in different categories .
Hi guys, Is there any Plugin which can show the graph or pie chat of number /count of tickets created with respect to there different categories like tickets created from different location or...
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Why we are not able to add stakeholder in Opsgenie even though we have premium JSM license and user is already having a JSM account ?
- Question
- opsgenie
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I am not able to add stakeholders. We have a premium subscription JSM. We need to add a team or DL so that notification can be sent to all the stakeholders not one single person.
- Question
- opsgenie
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Good morning community, I request your help to know how to retrieve data from a web hub. I am sending a JSON for an external application to rotate in order to return a data in case of a link ...
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I have a client with an interesting problem that is probably quite common but I have not had to address it before. They have an IT Helpdesk that supports their internal user base. However, fo...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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I'm looking for a way to see month-to-month reporting on number of tickets processed by our Team, possibly using the two-dimensional filter statistics: eg: X-Axis: Month (eg: Jan-22, ...
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Hi I created a simple service desk for handling customer tickets. I was testing it with an old email address of mine. That happened to have an SSO (Google) based account at Atlassian that i do not u...
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I need to automate alert matrix severity checks like P1, and P2 from Opsgenie to Atlassian confluence Page. Like I have created dummy rows and columns on the confluence page and I need the dire...
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Pessoal, estou com dificuldade em uma automatização ao finalizar uma questão, imputar a pessoa que já está no sistema de usuário, ele sempre não pode conectar, ele sempre pode ligar, substituir o usu...
- Question
- insight
- jira-service-management
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Hi all, I have two portals which are open and can be accessed by anyone and no accounts are required. I want my projects to be like this: - Customers for project A can create tickets per portal or...
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Many service desk platform on different domains use this new UI of editor. I cannot use old way !image-1.png! to insert image as embedded to comment of case. Other words, no option to import images ...
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The email handler for a jira service desk project stopped authenticating so I deleted it. Now, it appears that when you reply to an email sent from jira it goes to the generic email address that Jira...
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I have a Jira Project which our department uses. There are lots of different issue types available. All current members of the department are able to browse the existing issue types. We n...
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