User installed plug-ins disappeared after upgrade to V8.20.11

[David So]

Hi Team,

All app disappeared from manage apps (e.g Elements Copy and Sync, Mobility for Jira, Multiple Filters Chart Gadget, SAML Single Sign on,) page upgrade to V8.20.11 except the following:

Upgraded done:

-upgrade postges 9.6-10   10.8 (Ubuntu 10.8-1.pgdg14.04+1)

-upgraded jira from 8.13.22 --> 8.20.11  (JSM 4.20.11)

Troubleshoot done

1. no entry from audit log reporting app uninstalled

2. apps jar file showed in in bundled-plugin folder

/atlassian/jira/data/plugins/installed-plugins$ ll
total 283192
drwxr-xr-x 2 jira atlassian 12288 Aug 1 10:36 ./
drwxr-xr-x 6 jira atlassian 4096 Apr 15 2020 ../
-rw-r--r-- 1 jira atlassian 25692 Jun 22 16:17 atlassian-chaperone-4.13.22-QR-0016.jar
-rw-r--r-- 1 jira atlassian 18973 Jun 22 16:17 atlassian-client-resource-4.13.22-QR-0016.jar
-rwxr-xr-x 1 jira atlassian 56709 Oct 16 2018 atlassian-frontend-runtime-plugin-0.2.0.jar*
-rwxr-xr-x 1 jira atlassian 3522352 Jul 19 2019 atlassian-pocketknife-api-commons-plugin-1.0.7.jar*
-rw-r--r-- 1 jira atlassian 269642 Jun 22 16:17 atlassian-timed-promise-plugin-4.13.22-QR-0016.jar
-rw-r----- 1 jira atlassian 54542765 Jul 29 15:40 com.resolution.atlasplugins.samlsso.Jira-6.1.2.jar
-rw-r----- 1 jira atlassian 5559511 Jul 28 18:59 elements-copy-and-sync-3.2.1.jar
-rw-r--r-- 1 jira atlassian 1346974 Jun 22 16:17 incident-management-plugin-4.13.22-QR-0016.jar
-rw-r----- 1 jira atlassian 55559218 Jul 28 19:07 insight-8.10.5.jar
-rw-r--r-- 1 jira atlassian 30648 Jun 22 16:17 jira-assets-plugin-4.13.22-QR-0016.jar
-rw-r--r-- 1 jira atlassian 2153569 Jun 22 16:17 jira-email-processor-plugin-4.13.22-QR-0016.jar
-rw-r----- 1 jira atlassian 1069436 Apr 28 02:53 jira-ical-feed-1.8.2.jar
-rw-r--r-- 1 jira atlassian 8546812 Jun 22 16:17 jira-servicedesk-4.13.22-QR-0016.jar

Any help is appreciated!

[Brant Schroeder]

@David So When you start the Jira service are the apps loading in the logs?  Also were all the apps compatible with the version you installed?