Community resources
Community resources
Community resources
Jira Service Management
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We have Jira Service Management synced up to our Active Directory which stores the Department of each of our Customers. The Department field therefore exists as a prepopulated value when a customer r...
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Hi, we are using Jira Service Management. We are synching the Users/customers from our Azure Active Directory. Everything is working fine so, all Users are logging in with the email adress name.surn...
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Hi There, How can we get the list of objects for a particular object type i.e, if i have an object type "Hosts" with object id: 31 and i have 9 objects (hosts) into this. How can i get a lis...
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Hi, On the portal of a Jira Service Management project I want the user to be able to choose from the objects of 2 ObjectTypes in 1 Insight Custom Field. But I want the back office to have a field f...
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Hi, Am not able to see who has installed JSM tool.
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Hi there, I am building some forms in JSM and have multiple needs to use the same custom fields on a form. For example, Studio Location is a drop down (single choice) custom field and on forms I ca...
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Hi, This is the question regarding Jira service desk widget contact support button. We have embedded the widget in one of our SPA application. We have 'Contact Support' button pop up after integrat...
397 views 0 0 Deleted user May 5, 2022 -
I'd like to send notifications to wecom using webhook while alerts are created or updated. However, the JSON payload received by wecom robot should be in a format like the below. So if there is a way...
- Question
- opsgenie
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Can we set access customer permission to a specific project? because on my jira setting just only. 1. Customers added by agents and admins 2. Anyone with an account on https://29022131....
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Hi there, Is there a way to reduce the white space consumed by these fields that I have highlighted in the image below. Had a few people who are testing complain about all the space being consu...
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I have added two example Custom Fields SomeNumber_asText as a Text Field (single line) SomeNumber_asNumber as a Number Field Both have their respective default Search...
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If I use round-robin to assign to a list of agents, is there a way to automatically assign to active agents without manually adding and removing them from the list? If an agent is working but ta...
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We have a person who formally worked for us and his acct was disabled. We need to enable or remove his acct and send another invite so he can start using Atlassian. The only problem is that I cannot ...
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Is it possible to block a ticket after it has been closed or canceled? That is, you cannot comment or make any changes.
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Is is possible to do something like in a service desk form? A selection is made from a drop down and check boxes elsewhere on the form are automatically selected.
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Good Afternoon, What I'd like to do is change the approver on a ticket that's already been sent to a different approver, is this possible?
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Dear Comunity, I have some projects in my enviroment, and i want to share forms betewen the projects. When i use the option "More () > Copy to other projects." the form dont show...
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I have two client portals on my JSM. ( customer A and customer B) I currently have one general knowledge base which both clients have access to. There are 20 articles on the knowled...
- Question
- jira-service-desk
- jira-service-management
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At this point, we manually update our CMDB with CSV files with data from our ARP tables (ie what devices are connected and have an IP). Is there a way to directly connect to our servers to pull...
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Hello, we have an onboard new employee service request and would like to prepopulate the due date plus two weeks from the date the user starts the form. The user could manually update the date ...
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When a customer is creating a Service Management request they have the option to share their Ticket with the entire Organization or make it private. Once the ticket is created they then have the abil...
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This app looks like it gives a way to customize the JSM Request Center. There are quite a few installs, but not a lot of reviews. https://marketplace.atlassian.com/apps/1218481/refined-f...
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I have to build a form with 100+ fields with dynamic questions etc. Is there a limitation on max number of fields Proforma will allow on one form? Thank you!
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i am using an event calender. when adding participants, notifications are not being sent . what can cause this and is there a setting that i might need to change
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Hallo, Op elk probleem of vraag die wordt behandeld in Service Management wordt tijd geregistreerd. Waar kan ik een overzicht maken/vinden van de hoeveelheid tijd die is geregistreerd per klant?&nbs...
- Question
- jira-service-management
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