Community resources
Community resources
Jira Service Management
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We want to create two levels of access to the JSM Knowledge Base. Internal users who have Atlassian credentials External users who navigate to the Knowledge Base via a link in our app. ...
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I've setup Mail Handler so emails to a specific address create tickets in a specific JSM project (Operational Support). I ticked the box Create User, so that the user who sent the email can create th...
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A while back, we created a couple of custom insight object fields. Originally they had these nice dropdowns that allowed us to preview selected attributes on the object(s) directly from the ticket. E...
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I am trying to adjust the email requests settings for a SM project to a different request type within it, but the new request type I added is not showing. Any ideas?
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I need to create sub tasks for onboarding an employee. I can create the subtasks using automation with no problem, but I need them to contain the summary of the parent issue as well. So far I can onl...
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JIRA has the function of satisfaction report, which is currently sent to users by email. But I want to show the function of user feedback through the site. There are two ways to meet my needs: ...
- Question
- jira-service-management
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Hi All, I have a colleague of mine who recently signed up to Atlassian to use a service management project in the cloud JIRA to deal with the support tickets. This seems to be a bit wei...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Good morning community, I am hoping someone can help and also hoping this isn't something that requires a 3rd party app. We have a list of values (DNS Host Names) and we would like to set a data Ri...
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When I send somes service request and y change the case to problem for example, I can't see the ticket on that view. I need help.
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Hi, I keep getting this message for a week now when I want to change the "customer notifications" settings : "Something's gone wrong Try refreshing or navigating to another page. I...
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Hello I have a web response that validates correctly The payload returned is: { "access_token": "<snip>", "refresh_token": "<snip>", "scope": "useraccount", "toke...
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...m unable to check for an empty attribute. I tried several notations including these but it always results in TRUE. {{#if(not(Service.equals("")))}} {{#if(not(exists(Service)))}} {{#if(not(S...
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Hi, our company is rising and we need a license for 25 agents. As we can't upgrade anymore we try to buy here an unneeded license for at least until early of 2023. Has anyone switched ...
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Hi Everyone, I would like to set up the approval in way that until a particular person is not adding their approval the approve options should show to the other on list of approvers field. th...
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Hi Team, I am trying to use Jira connector on my powerautomate, however getting the following error message: "Test connection failed. Details: Please check your credentials and try again. Basic aut...
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Hello, I wondered if its possible to send regular reminders to an Approver when they have to approve specific tickets. Example: We have cost requests form that users fill in, the...
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Hi We have a Customer Portal set in the JSM where our internal and external customers can send us requests. The majority of our internal customers are working in the sales and account management t...
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Hi, in my company we tried using Jira Service Management for a bit. Didn't work out, so I unistalled/deleted/cancelled the subscription. As a product/subscription it no longer shows up in the billi...
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Hello, I am using the FREE Jira Service Management(JSM) cloud and looking to test the OPSGENIE integration feature, however I keep receiving the attached error. Can anyone please advise if it's pos...
- Question
- opsgenie
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I am looking for free plug-in / service for employee assessment in Jira, please guide me.
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Hello, I would like to output the value of the Organizations field in a custom field. How can I do that?
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I got an email from Microsoft saying that I need to renew our certficate with Opsgenie. You’re receiving this notification because your email address is associated with Opsgenie. The ...
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Hello all, I am currently setting-up & deploying Jira Service Management with a bunch of Jira Software Management and/or Jira Work Management projects in our department. And I am wondering what ...
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Hello, We use the custom chart dashboard app. When we click on the dashboard, we have an error query: Erreur dans la requête JQL : un opérateur est anticipé mais ')' est mentionné à la place....
862 views 4 0 Deleted user May 24, 2022 -
Hello Team I want to see the ticket id prefixed with portfolio defined in JSM like for Change Management it should start with CHM_<Ticket id>, for Incident Management it should be like INM_<...
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