Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I have a Jira Data Center licence, and I need to know if when I create a new Jira Project, it can automatically generate/create a defined issue type? For example a task for which I have al...
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Hi, I'm trying to use JIRA automation to copy a comment from a child ticket to it's parent within another project based on the reporter of the child ticket being tagged in the trigger commen...
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Hello, I would like to use automation to assign the tickets base on the group of issue on client portal but I could not find the variable/key to do so. Do you have any idea or an altenative solutio...
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I checked an issue in one of my queues and deleted it, but something went wrong. The entire queue was deleted. Now I can't get it undone. It was the main queue for most recent changes for all our te...
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Hello everyone, I have some struggle with the Jira permissions right now. We invited a new agent to our Jira Service Management Project and added him to a custom project role. The project role...
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G’day Jira Service Management admins! We’d love to understand more about your experience when you set up and configured your service desk. What do you wish you knew then (when you started configu...
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Currently when I set up a project .. it seems all my users can see every project, even if they are not specifically invited to it. Is it possible to only allow users to see the projects they are invi...
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I've recently signed up to try out Service Management, and I'm struggling with approvals. I've been reading other questions/answers around it but haven't quite grasped something. I have a requ...
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I recently registered for the JIRA cloud service with the following products: - Jira Software - Jira Service Management I used to use Insight a few years ago for my previous JIRA access, I have he...
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I'm using Jira Service Desk, and would like to copy the default request types so that I can make minor modifications instead of having the build it from scratch. Is this possible? I can't find a but...
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Hello, I am building a workflow to where every time a sub-task is closed, a new one is created via automation. Each sub-task has info that I would like filled out by the person assigned...
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Hello, I am trying to create a rule that when a sub-task is closed, a new sub-task is generated. I want the new sub-task to be housed in the same parent issue as the trigger sub-task. ...
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Dears, Please need your support as i am new to JSM. I need to customize the service request page for P i need to rename Priority and for T i need to rename TYPE. Thanks
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Hello, Just started trying Jira out, but i have a problem, My friend that i invited to the board, cannot be selected to be an assignee to an issue, but i can assign him as a reporter somehow si...
- Question
- jira-service-desk
- jira-service-management
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Hi, The goal is to modify existing JIRA Service project. Take over issue types, request types and workflows from another JIRA Service project. What is the recommended sequence of actions (road map)?
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UnknownHostException: smtp.gmail.com---This is what I am getting while doing.
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Hello, my old Jira installation was on Debian 9 with Mysql 8.0.25 and all worked fine. I exported the DB with dump to SQL file, installed a fresh Debian 11 with Mysql 8.0.29 (8.0.25 not ava...
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Using JIRA service management, we have created a service desk portal for addressing any bugs & feature requests. However, when a user creates a request - only agents can view the request. We want...
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Hello again guys, I have a new automation set up to extract the values of a few fields that are coming in via email into the actual fields in JIRA. For whatever reason, when I check the audit log, t...
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I've created a custom field (cascading list type) and I need to add more options to the list. How to add to an already existing custom field?
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I'd like to delete the Help Center search field as shown below.
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Using the JCMA to migrate projects into the cloud, but I got the error below. I read from another post that Jira cloud site import is no longer available for use for less than 1000 users. &nbs...
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Hi, We are running JIRA Service Management Cloud version. Now when one of our agents replies to customer via email with participants in CC, they are automatically invited to our Service Desk...
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Hi, I am looking for Customer profile in JSM cloud. I would want to upload a CSV file and also connect it via API as well with my In house developed HR system. I have explored some but none of them ...
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