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In customer notification comment added to the ticket by service desk agent is showing hidden

In customer notification comment added to the ticket by service desk agent is showing hidden

In customer notification comment added to the ticket by service desk agent is showing hidden to the customer.

Any Suggestion what may be the reason ?

1 answer

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3 votes

Answer accepted

If you are the admin can you check Compliance settings...

[yoursite].atlassian.net/jira/settings/products/jira-service-management-compliance

replace [yoursite]

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Thanks jack, it’s fixed now.

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CLOUD

Product Admin