Community resources
Community resources
Community resources
Jira Service Management
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Hello there, I want to make a notification (by a workflow rule for example) that sends customized message to some e-mail address (or even addresses) For example, 1. If some issue is fo...
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Hello, I'm a beginner Atlassian. I ask you guys for help. Our Atlassian product line includes: Jira SM : Agent Jira SW: engineer We want Jira SM to respond first to issues coming through multiple...
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I am struggling with adding a new field for Customer Portal in Problem Request type. I have created a new field for Serial Number in my issue type and it is visible in Agent View , but not in Re...
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I have linked object labels that have ' in them e.g. Bob's. How do I escape the ' in my csv file... is it even possible? Thanks, Linda
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How to move the activity down in the user support portal sd, it is at the top of the topic
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How to open locked field configurations. They are blocked for me, I can not add a certain blocked field to the user interface
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Hi there, I would like to be able to add handphone numbers and other custom contact information(handphone number(string), building name(string), org group(string) etc) to users/profiles that exist in...
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Can anyone advise how to troubleshoot: CSAT survey for resolved issues but no feedback surveys are being sent. am I missing something??
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I have list of different queues for tickets. In several queues status of the tickets shows open, in progress, resolved, closed, cancelled,..etc everything. However, I only need to filter them to show...
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...eams to the members of your company. External Customers - Users who are outside of your company, often a subset of the general public. Where your company provides a service to external individuals/g...
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Is It possible to send email automatic from Jira service desk report? I'm looking for send email automatic from Jira Service desk with a report defined.
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Hi, I'm planning the migration to Jira Cloud for my company. One challenge I'm facing is the authentification of the customers to Jira Service Desk portal. Currently, the logged users on our plat...
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Does not show tables in visual editing when you save the description When saving a description with a table generated directly from the "Description" field options at save time, the table is lost.
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Hello, We are preparing for go-live and want to copy then delete the transactions in the copied service management instance. How do we first (1) Copy an instance, then (2) Delete the te...
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Setting up my new Customer Support Portal. I created organizations and sent an invite to my first customer as a beta test. She added her name and created a password. When she follow...
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Hi. Need your help please. I am unable to complete JIRA assessment. I kept getting an error. I have completed all the other tasks except for the assessment. How do I have access again...
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Hi. Need your help please. I am unable to complete JIRA assessment. I kept getting an error. I have completed all the other tasks except for the assessment. How do I have access again...
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Hello friends, how are you? I'm putting together material for a lecture at the current company where I work as Jira Admin. The idea is to demonstrate the main differences between Jira Software and J...
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I can't seem to add any fields to the Sub-task table view in advanced settings. It just gives me an error saying the field is invalid. Thanks.
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I have created validation in workflow and set up my custom text for it. But in portal I see system validation instead of mine. I am expecting to see the next validation text "Please provi...
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I work for a small government contractor and we are in need of an IT Ticketing system but if it is cloud based it must be FedRAMP certified so that's my question?
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When inputting email recipient on Jira ticket emails, it only recognizes one entry at a time. If I were to copy a list of five email address's and paste them in the recipients field, it recogni...
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Hi All, For few users who does not have the application access and are just added as the customers in the Service desk project , when they create issues from portal screen then in JIRA in the corres...
- Question
- jira-service-desk
- jira
- jira-server
- server
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I'm trying to use Insight for asset management, and I'm trying to find a way to count the number of assigned licenses, subtract that number from the number of purchased licenses, and set the value of...
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Hello everyone, I faced with problem during creating automation process for sending mail within approval incident. I created this automation process(screen in attachment) but i need to sending repo...
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Atlassian Community Events
| User | Count |
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| 40 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
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| 4m ago | ||
| Sunday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |