Community resources
Community resources
Jira Service Management
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I am in the process of updating some of our customer's email addresses (they are getting a domain change) but I can't find a way to update the email addresses in Jira Service Management or via the Ad...
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...ertain conditions, another automation rule clones the issue to a publicly accessible project (Project C). I want to write a rule that will link the issue in Project C to the issue in Project A, but I’m n...
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Hello, community, I've created a filter in Jira Cloud and among standard fields, it has one custom field, however, the custom field is not visible to users - only to myself. For viewing permissions,...
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Hi Folks, I have an openly accessible Help Centre that includes a couple of anonymous access projects and many more "Internal only" projects (where customers have to be added to submit tickets). Th...
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Hi - in the sample payload here Issue data (Jira format) payload for Send Web Request action | Cloud automation Cloud | Atlassian Support on line 76, the created field has a value of: "created": 1...
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Created a Board (Using a filter not a project) for Multi-projects, but how do I show the item status
I created a board using a filter. It pulls in all items across multiple projects. I would like the statuses from the other projects to pull into the item on my board and to show on the Sp...
262 views 1 0 Deleted user June 8, 2022 -
What is the best way to track the average length of time that a ticket is open? How to determine average time to resolution? How to determine average time to first touching?
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Hi, The smart value are not populating any information after the change were made to Form by Jira Service Management (Cloud) We have a request type where Summary is hidden with set value to gra...
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My team currently has Jira Service Management configured in a way such that the customer only interacts through email. We are evaluating giving customers portal access but we are running into several...
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Hi there, Is it possible to have client specific documents on the customer portal? For example, could we add a document that is only accessible to a customer once they log in to the customer portal....
346 views 1 0 Deleted user June 8, 2022 -
Hello! (I believe I posted in the wrong topic previously, let me know if I'm still not quite there, please.) When I'm linking existing Incident tickets to a Problem ticket, I'm trying to establish th...
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i need to create an issue, in the Project-list the project is not visible. How can I be member or what do i need to do to see this porject? The name is: WSE_DigitalSupport_Content (DIGISUP)
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- jira-service-desk
- jira-service-management
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Buenos dias, estoy teniendo problemas para cargar personas en las reglas de automatizacion de round robin me tarda en cargar para que pueda ver las personas que tengo saben si es problema de jira q...
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Estou testando a criação de um cliente e adição dele em um projeto do service desk, é solicitado um auth, esse Authorization seria especificamente quem ? do projeto ? do cliente ? E quand...
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Bom dia! Preciso saber se há como adquirir o ID da conta dos usuários, através do e-mail dos mesmos.
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Creamos campos personalizados en jira, estamos tratando de extraer la data con una api para trabajarla en otra base, pero no podemos encontrar en la documentación como realizar las relaciones con los...
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...ssociated with an Organization. I assume that is because we have a public portal that anyone can create a ticket in. The problem I see, though, is that a user might exist as a random user not associated w...
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I'm working on a training program for our support team and would like it to be something like Atlassian University. Is there a template or app that we can customize to use as a training program...
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Hello, we have set the Jira Service Desk portal in order to open a Triage ticket when a customer send an email to the appropriate email address. it looks like everything is set up correctly but the...
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I would like to translate my jira project to Serbian, a language currently not supported. Do I have an option to translate the entire project, sidebars, buttons... etc etc... my self?
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Dears, Kindly I need to delete workflow from the system. How can I do this?
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Jira assigns a unique id automatically to an organization when it is created. I have been trying to view this organzation id in UI but can't find it. The id is only visible in the url. Is there a ...
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Hi Team, I am trying to create ticket in JSM using Postman Rest API but getting an 400 Bad Request error. Please help to fix this issue. Regards, Vinod Rathod
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Hello, This refers to storing assets in JIRA without using Insight, and instead populating them from a 3rd party product. This youtube video tells us that we can filter assets so users can only see...
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Hello Team! I want our queue layout to be something like this: As it looks more pleasing and organized. This is our current layout: This requires us to c...
446 views 2 1 Deleted user June 8, 2022
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