Community resources
Community resources
Community resources
Jira Service Management
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Hi. Need your help please. I am unable to complete JIRA assessment. I kept getting an error. I have completed all the other tasks except for the assessment. How do I have access again...
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Hello friends, how are you? I'm putting together material for a lecture at the current company where I work as Jira Admin. The idea is to demonstrate the main differences between Jira Software and J...
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I can't seem to add any fields to the Sub-task table view in advanced settings. It just gives me an error saying the field is invalid. Thanks.
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I have created validation in workflow and set up my custom text for it. But in portal I see system validation instead of mine. I am expecting to see the next validation text "Please provi...
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I work for a small government contractor and we are in need of an IT Ticketing system but if it is cloud based it must be FedRAMP certified so that's my question?
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When inputting email recipient on Jira ticket emails, it only recognizes one entry at a time. If I were to copy a list of five email address's and paste them in the recipients field, it recogni...
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Hi All, For few users who does not have the application access and are just added as the customers in the Service desk project , when they create issues from portal screen then in JIRA in the corres...
- Question
- jira-service-desk
- jira
- jira-server
- server
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I'm trying to use Insight for asset management, and I'm trying to find a way to count the number of assigned licenses, subtract that number from the number of purchased licenses, and set the value of...
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Hello everyone, I faced with problem during creating automation process for sending mail within approval incident. I created this automation process(screen in attachment) but i need to sending repo...
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Preciso saber como consigo realizar uma integração em uma planilha de campos, por exemplo quando eu preencho um campo no solicitação ela vai para a planilha que eu integra, e mesma coisa com outra, f...
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we have added Resolution Time pre defined gadget in the Dashboard. However, we observed that in calculating number of days a resolved ticket was open, it is taking into account weekends as well inste...
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Please vote on this enhancement requests. We use Microsoft Teams for all of our meetings, it would be great if there was an integration with OpsGenie to use MS Teams for conference rooms, simil...
- Question
- opsgenie
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Hi all, Can I import or add manually users to the "Reporter" Label? My goal is to add users that have not yet opened a ticket with their mail or their user exists in Atlassian. Thanks
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I Have a Date Time Picker field on Customer Portal and it doesn't scroll on mobile. As you can see in the image, there is an scroll bar when user tap on field, but it doesn't scroll. Any sugge...
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I'm using the opsgenie .ical feed to import my shifts into my own calendar. This works great, but there is one small issue with this: the feeds only contain data which is a few weeks in the future. I...
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Good Evening, I am looking for a burndown report for multiple projects or any other good way for velocity & capacity measurement.. we have a team that gets stories from multiple projects....
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Hello dear community. I would like to ask you important question for our company which is still testing atlassian software. It is really cool. Almost everything has been set up, however there is s...
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In case you have automation rules implemented, you can set 2 roles in the automation rule details: * the owner * the actor Now, you can choose, what should happen in case oaf an error: * ...
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Hi Community, We currently have an automation creating a dedicated slack channel for each issue created in a given project in JSM. I would like to enhance the integration by tagging a slack g...
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Hi!! I would like to know why my ITSM board can't show filters options like below
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Hi, I am trying to show detailed reporter information in Jira SM issue description fields. We have all the required information in OKTA, where we sync our users from. We have some field sy...
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Hello team, Here i mention two example Exam 1 Released on 15/05/2022 Exam 2 before that. But i m showing only current released version in Dashboard by using of releasedDate. So how to make a JQL q...
- Question
- jira-service-management
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Hi all, I've been new to JSM. I have 2 questions below: 1. I have multiple projects for the help desk: https://planetsandbox.atlassian.net/servicedesk/customer/portals But it's been hard to m...
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Hi We're about to install Jira Service Management in our environment. We are already running Jira Software, Confluence and Bitbucket. The problem is we're running Software on a server license and ar...
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Good day I have an error occuring in my instance, which I cannot figure out by myself (and can't even figure out why it might happen), so I ask the community. the problem is: customers recieves jir...
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