Hello Everyone.
We have a Kanban project set up with the default notification email address.
We use a third-party ticketing system, called RT, and we want any tickets made in that or comments made to tickets in that system sent to Jira where it puts that as a ticket on a Kanban board.
But whenever the RT system sends emails to Jira nothing happens. No ticket is made on the Jira end.
The Kanban project is company managed, uses the default notification scheme and notification email address and it handles emails via an email handler that uses the default Cloud Mail Server to handle incoming email.
We cannot find any email logs for the email handler to diagnose this the same way that, say, in a JSM project you get email logs for the Email Ticket request type.
After we activated the Jira email handler feature to forward bulk emails, we got an error saying:
This is an automated email from the issue creation service at "YOUR JIRA URL".
An error was encountered whilst handling messages from the mail server "POP Mail Server" using the handler "class com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler".
The error was:
"Forwarding email with bulk delivery type."
How can I begin to solve this with no email logs to look at for Jira?
Regards.
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