Opsgenie

Eventbridge rule generates an SNS notification to Opsgenie.  The SNS native payload is parsed by Opsgenie to populate the descripton(json) field.  I need to be able to extract certain items...

• cloud
• opsgenie
• opsgenie-cloud

I have the Slack<->Opsgenie integration set up and need some additional guidance on triggering a notification to Slack when the schedule changes. Is this possible? I'm okay with using a specifi...

• cloud
• opsgenie

  Hello Team, I want to confirm something within the OpsGenie - Jira Cloud integration.   I want to confirm whether the integrations' Outgoing Automation Rules are all evaluated or...

• alert
• automation
• opsgenie
• opsgenie-cloud

Hi, I have no idea where to start. I try to log in but it says  I don't recall doing something towards it. Can someone help? In JSM, I don't see anything related to Opsgenie either. 

• opsgenie

Hi team, In China, in the last three weeks, it was found that the SMS alert function of Opsgenie is not working, and the mobile phone number that set up the SMS alert cannot receive the Alert remind...

• cloud
• opsgenie
• opsgenie-cloud

Hello,   we want to deactivate the call and sms notification option for all our users in OPSGenie to avoid extra costs. How is this possible?   Thanks

• cloud
• opsgenie
• opsgenie-cloud

Hello, Opsgenie community, This is rather a feature suggestion. I am a member of multiple teams. Hence I see all alerts and incidents from all those in a single board as URIs like https://absa...

• opsgenie

Could you assist us with implementing a schedule rotation in OpsGenie? We have a team of four people (A, B, C, D) in one timezone, with their on-call hours from 12:00 AM to 12:00 PM. There is one pe...

• opsgenie

The idea of duduplication is great when it comes to reducing alert fatigue. But in practice there is a possiblity of essential information being missed as on duduplication, the alert's message/descr...

• cloud
• opsgenie
• opsgenie-cloud

Hello I am trying to configure OpenSearch to send alerts to Opsgenie. One of the steps I need to do is to create a new API Key in Opsgenie: Create an API Key: Navigate to the Settings >&...

• opensearch
• opsgenie

Our auditors need a list of incidents with some details with some criteria as a CSV/Excel file. It seems that OpsGenie allows decent filtering but not downloading of the list. Is it some hidden feat...

• opsgenie

I am attempting to get access to OPSGenie. I am in the OpsGenie group as a user, I have product access. I have not accessed it before. When I go to OPEN OPS Genie, I get sent to the Login page. It...

• opsgenie

Hey, y'all. I'm very, very new to administrating Opsgenie and stuck on something specific right now. What I'm trying to do is set up a schedule that lasts for a few days that allows our leadership t...

• opsgenie

Hi!   I'd like to group relevant alerts for a service. That way I can go to a single page and see all relevant alerts. Specifically, I'd like to group all alerts related to the Fees service. ...

• cloud
• opsgenie
• opsgenie-cloud

Hi! I want to access the report to view on-call times per user. In the list of reports I can only see API usage and Notifications reports. What do I need to do? Is it not available in opsgenie cloud...

• cloud
• opsgenie
• opsgenie-cloud

  Is Opsgenie certified with OEM 13.5.0? does it required to install Opsgenie on the same box as OEM? where to get the ApiKey of OEM?   thank you 

• cloud
• opsgenie
• opsgenie-cloud

I want some kind of automation set between Opsgenie and Slack which can pull on call rotation information like (Primary, Secondary and Escalation) and post in to slack channel. 

• cloud
• opsgenie
• opsgenie-cloud

We've just completed the migration of our phone number to our own Twilio account as per the new 'Know Your Customer' regulations, and the number is now active and the integration works.  However...

• cloud
• integration
• opsgenie
• twilio

I have created Opsgenie Api in Opsgenie and in google apps script i have developed the JavaScript code and Opsgenie API after ran the API got this error, Please anyone help me to resolve this issu...

• cloud
• opsgenie
• opsgenie-cloud

We've configured the official Opsgenie Slack integration and can use the following command to create an alert: /genie alert Test Alert for Response Team Which successfully creates the alert: &nbsp...

• cloud
• opsgenie
• opsgenie-cloud
• slack

Hello community, I need to set up an integration within Opsgenie and Betterstack. In particular, I have to create an automation that create automatically an Incident in Betterstack when a manual Inc...

• opsgenie

Hi,   We are make a Trial to "Operations" feature for on call purposes.   I have found that a "new and fresh" alert is not visible to the normal agent users (only site admins).  I...

• cloud
• opsgenie
• opsgenie-cloud

Hi, We are starting to use (or try to check if fits our needs) the "Operations" (OpsGenie) for JSD. Foud the Time report has "Total Hours"  = "Business Hours" + "Out of Business Hours"  ...

• cloud
• opsgenie
• opsgenie-cloud

I'm added to the opsgenie group and I'm a product admin in Jira and Confluence. But with my data it gives an error, the same with another student added, is this any update? Do I need to write to supp...

• opsgenie

    Details: Current oncall method needs improvement. As Major Incident Managers, we need more efficiency when it comes down to contact different key resources needed on an investigation...

• opsgenie