I'm trying to better understand the info shown in the Responder States tab of an alert. I will see things like "No Rule" but it doesn't tell me rule for what. I think it's only showing that sta...
So we have two OpsGenie instances. One is linked with our JSM instance. This one is being merged and migrated to JSM and then decommissioned in a few months. We have a separate instance though whic...
I have OpsGenie working with Zendesk to alert when certain alerts come in from our Synology's and other events happen. But now, we're changing from Zendesk to HaloPSA, and that isn't listed in...
I was evaluating OpsGenie as a viable alternative to PagerDuty went through the documentation multiple times but could not find options to perform the following actions: 1. Option to unacknow...
Hi, I am trying to create a policy that alerts won't be created during 22:00-08:00 unless there are 5 or more alert during a window of 20 minutes. How can I accomplish this? Thanks!
Is there any out-of-the-box method of verifying that all users within a team have configured another contact method than email? I am aware of the central notification templates that allow me to conf...
We have been lately getting Heartbeat failure alerts on all the clusters, which gets resolved on restarting the Alert-manager but don't know the cause why it is happening.
Hi Champs, A ticket created in JSM: time to first response breaches in 30 min, so wanted to call to the person in the on-call of opsgenie after 15 min of ticket creation, again want...
I can see doco about this at https://support.atlassian.com/opsgenie/docs/invite-users-and-manage-their-roles/ However, the screenshots don't match what I see when logging into Opsgenie. I see n...
...imultaneously","type":"notification","order":0,"enabled":true},{"id":"b0809a2d-f661-42d8-8449-5d3607a23e1c","name":"OPS-62832","type":"notification","order":1,"enabled":false}],"took":0.032,"r...
I have CloudWatch integrated with Opsgenie to receive the alarms that are generated in CloudWatch in Opsgenie. Then I have a webhook integration so that those alarms reach an external monitoring tool...
Many of our systems currently post alerts to Slack. We got OpsGenie because it has a bi-directional Slack integration, and we were hoping to use it to improve our response rate to these Slack message...
We would like to use the responders field to notify our SME when assistance is needed on an incident. We turned off the responder alerting in JSM as it alerts the Assignee, they already know th...
I intend to using Opsgenie Standard version, i'm curious about the limit # of users x100 in voice notification ? Is it calculated per month or annually ?
Hi, we have a jira service managemtn site with 10 agent: We need tre Opsgenie user on the same site. Can we have free plan licence?
Is there a way to add a role across multiple teams for notifications? The Director of Managed Services should be notified if an issue is near its over time period for response. For example, Severity...
Hi, We are using an external system that executes batch jobs. The execution of a job is reported by email. Whenever a job is executed, failed, succeeded, .... a status email is sent to a specific e...
We have a shared calendar for our team on Opsgenie. Each coworker need to export their schedule on their Google Calendar. The name of the event is : " name (user) is on call for sche...
We would like to auto close "Associated alert" created by Opsgenie's Incident rule, we have setup close alert policy and it doesn't seem to work, anyone know what could be done to achieve this? ...
Hello there, Is there anyway to change the default priority of unknown values from P3??
Hi all, I've been asked to look at opsgenie now, and see if I can work out a way to create a parity of opsgenie and JSM but I seem to be having a bit of trouble understanding the integration. I d...
I have an alert with an alias like: service@nano-prod||connections||data gateways||data||data://proxy-fg.prod.com and sending a command to close: curl -X POST "https://api.eu.opsgenie.com/v2/ale...
Can we avoid closing an alert manually? or can we retrigger the alert if someone accidentally close the alert. Suppose in alertmanager the particular alert is still in firing state and someone accid...
Dear ATLASSIAN Community, There are Security Hub findings that I would not like to mitigate like "GuardDuty should be enabled". Therefore, I've suppressed this finding and closed the Opsgenie alert....
Hi there, I am trying to figure how to create a custom rotation schedule, we were 3 people on the schedule and now we are down to 2 people, I need to create a new schedule where 1 person has 2 weeks ...
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