How to change service request key number?

[Aditya Padebettu]

While importing a CSV containing a few tickets to my project, I accidentally changed the key number. Rather than incrementing in the low thousands, Jira has jumped to more than 5 million. Every time a new ticket is created, it now starts at around 5 million. The difference is visibly shown in the screenshot below. I'm not even sure how I changed this during the CSV import.

[John Funk]

Hi Aditya - Welcome to the Atlassian Community!

You can try to delete all of those and then start over with the CSV. 

[Aditya Padebettu]

Hello! The issue is that we were trying to migrate a few tickets over to our Jira project, which already has actual tickets. Unfortunately I cannot delete those actual tickets because they are still open and unresolved by our IT Team.

[John Funk]

No, I just meant to delete the ones that were created by the CSV import. 

[Aditya Padebettu]

We've already deleted all the ones that were created by the CSV import, but all new tickets (from actual users) are still incrementing in the millions.

[John Funk]

If you have created new work items after you did the import, and can't delete those, then you are pretty much stuck with the level you are at now.